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DPD Privacy policy

With this privacy policy DPD Deutschland GmbH, registered location Wailandtstraße 1, 63741 Aschaffenburg, Germany, referred to below as DPD, aims to provide the highest possible level of transparency and information on the processing of personal data by DPD.

As a provider of postal services it is the primary task of DPD to apply the very latest technical standards in delivering shipments on behalf of consignors securely and reliably to consignees, and at the same time in meeting all the statutory requirements and the necessary protection of confidentiality, availability and integrity in relation to the data entrusted to DPD. 

As a company under private law DPD is in particular subject to the provisions of the the EU General Data Protection Regulation (GDPR), the latest version of the Federal Data Protection Act (BDSG new), the Postal Services Act (PostG) and the resulting Directive on Data Protection in Postal Services (PDSV).

For this reason we process your data as a rule on the basis of Art. 6 (1a - consent), 6 (1b - contractual relationships), 6 (1c - legal requirements) and 6 (1f -legitimate interest) of the GDPR, §26 BDSG new (employee data) and §5 PDSV (shipment, invoicing and master data). Further information is provided below and within the descriptions of individual services.

You can contact Michael Mayer, our Data Protection Officer, at [email protected]. If anything is not clear to you please do not hesitate to get in touch with our Data Protection Officer.

If you have any questions relating to parcel shipping with DPD, please use our contact form.

If you wish to assert your rights in accordance with Article 15-22 GDPR, you can use our data policy contact form. (Please note that this form is not to be used for questions relating to parcel shipping). It also enables you to request information about your data, together with the blocking, correction and deletion of such data. If in your opinion we have a data or security leak, you can also report it there. DPD will check your concern, contact you in the event of questions, or provide you with the relevant answer. Please note that emails do not necessarily come from DPD simply because this is indicated in the address of the sender, and treat any suspicious replies or enquiries accordingly. DPD will never ask you for a password or any other confidential identifying feature. At most we will require from you the number of your shipment, parcel notification number, recipient postcode or if relevant your customer number.

The regulatory authority responsible for DPD is the
Federal Commissioner for Data Protection and Freedom of Information,
Referat 24, Husarenstr. 30, D-53117 Bonn

Concrete data protection information relating to individual products or services:

This privacy policy was last updated 09/2018

Important information for consignors

Find out more about  contract data processing by DPD and the use of Predict in relation to the EU's GDPR.

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