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DPD Privacy policy

With this privacy policy DPD Deutschland GmbH, registered location Wailandtstraße 1, 63741 Aschaffenburg, Germany, referred to below as DPD, aims to provide the highest possible level of transparency and information on the processing of personal data by DPD.

As a provider of postal services it is the primary task of DPD to apply the very latest technical standards in delivering shipments on behalf of consignors securely and reliably to consignees, and at the same time in meeting all the statutory requirements and the necessary protection of confidentiality, availability and integrity in relation to the data entrusted to DPD. 

As a company under private law DPD is in particular subject to the provisions of the the EU General Data Protection Regulation (GDPR), the latest version of the Federal Data Protection Act (BDSG new), the Postal Services Act (PostG) and the resulting Directive on Data Protection in Postal Services (PDSV).

For this reason we process your data as a rule on the basis of Art. 6 (1a - consent), 6 (1b - contractual relationships), 6 (1c - legal requirements) and 6 (1f -legitimate interest) of the GDPR, §26 BDSG new (employee data) and §5 PDSV (shipment, invoicing and master data). Further information is provided below and within the descriptions of individual services.

You can contact Michael Mayer, our Data Protection Officer, at [email protected]. If anything is not clear to you please do not hesitate to get in touch with our Data Protection Officer.

If you have any questions relating to parcel shipping with DPD, please use our contact form.

If you wish to assert your rights in accordance with Article 15-22 GDPR, you can use our data policy contact form. (Please note that this form is not to be used for questions relating to parcel shipping). It also enables you to request information about your data, together with the blocking, correction and deletion of such data. If in your opinion we have a data or security leak, you can also report it there. DPD will check your concern, contact you in the event of questions, or provide you with the relevant answer. Please note that emails do not necessarily come from DPD simply because this is indicated in the address of the sender, and treat any suspicious replies or enquiries accordingly. DPD will never ask you for a password or any other confidential identifying feature. At most we will require from you the number of your shipment, parcel notification number, recipient postcode or if relevant your customer number.

The regulatory authority responsible for DPD is the
Federal Commissioner for Data Protection and Freedom of Information,
Referat 24, Husarenstr. 30, D-53117 Bonn

Concrete data protection information relating to individual products or services:


Our website uses the Matomo web analysis service. This collects data for statistical and optimisation purposes. Matomo uses cookies which are saved on your computer and enable an analysis of your use of the service. For this purpose the usage information generated by the cookie (including your truncated IP address) is transmitted to our server and saved there for usage analysis purposes. In the process your IP address is immediately anonymised, so that as a user you remain anonymous to us. The information generated by the cookie about your use of the website is not passed on to third parties.

If you have activated the “Do not track” setting in your browser, no data will be saved by Matomo. Please note: if you delete your cookies, the consequence may be that the opt-out cookie is also deleted and may need to be reactivated by you.

Google Analytics

In order to optimise our service we apply Google Analytics and our own statistical analyses. Google Analytics is a web analysis service provided by Google, which is used for purposes of market research and for ensuring that the service meets user requirements. Google Analytics uses “cookies”, which are placed on your computer to make it possible to analyse how you make use of the service.  The information generated by the cookies about the use of the service (including the user’s anonymised IP address) is as a rule transmitted to and stored by Google on servers in the United States . Google uses this information in order to evaluate your use of the service and to create reports on activities for the operator of the service. Google may also transmit this information to third parties if this is prescribed by law, or if third parties process the data on behalf of Google. On no account will Google connect your IP address with other Google data. At you can, with effect for the future, opt out of the recording and saving of your data at any time. In addition we use the remarketing functions and reports on demographic features and interests provided by Google Analytics in order to display to visitors of the website targeted advertisements on the partner websites of the Google display and search network. The saving of cookies enables user behaviour to be analysed and interest-based advertising to be activated. At you can, with effect for the future, opt out of the recording and use of your data for advertising purposes. 

The legal basis for the application of Google Analytics is Art. 6 (1f) GDPR. Sessions and campaigns are terminated after the expiry of a specific period of time.

Google DBM and DFP (Doubleclick for Publisher) Small Business Server
DPD uses third-party software for the activation of online advertising. The programme involved is Google DFP Small Business Server. This service is provided by Google Inc. (‘Google’; Amphitheatre Parkway, Mountain View, CA 94043, USA). DPD uses this service exclusively for the administration of customer banners and its own banners, without the use of third-party networks in order to reduce the generation of cookies on your system to a minimum. In spite of the fact that no interest-based advertising by Google is activated on our website, the Google system collects anonymised user data. You can use the Google advertising settings in order to deactivate interest-based advertising []. For further information please see the Google privacy policy and terms of use with regard to advertising. []

All the cookies we set, together with their purpose and duration, are shown in the following table:

  Cookie name

Saved for


  Cookie banner

12 months

Info banner relating to use of cookies - is set so that the banner at the top of the screen is no longer displayed.


12 months



1 day



21 days



1 day



End of session

Technically necessary cookie. Comes from Load Balancer and saves the webnode, so that the user is always directed to the same location and retains the session.


7 months

This cookie saves the language settings


7 months

A number of general settings for MyDPD Pro


End of session

MyDPD Pro: Liferay session


End of session

MyDPD Pro: Cookie for return to the website after logout


End of session

MyDPD Pro: Session handling for webnode


End of session

MyDPD Bus: Server session cookie


End of session

MyDPD Bus: MyDPDBusiness session cookie

User ID

Customer group

Activations of customer groups

  Google „_ga“

2 years

Is used to differentiate website visitors

  Google „_gid“

24 hours       

Is used to differentiate website visitors

  Google „_gat“

1 minute

Is used to reduce the enquiry rate. If Google Analytics is integrated via Google Tag Manager the cookie is designated: _dc_gtm_<property-id>.

Valid from: 05/2018

Important information for consignors

Find out more about  contract data processing by DPD and the use of Predict in relation to the EU's GDPR.