All contents of the DPD website are protected by copyright. Unless permitted by the German Copyright Act (Gesetz über Urheber- und verwandte Schutzrechte), any use and distribution requires the prior consent of DPD or the respective copyright holder.
As a service provider, DPD is responsible for its own content on the DPD website in accordance with general legislation. As a service provider, DPD is not, however, obliged to monitor transmitted or stored third-party information or to search for circumstances indicating illegal activity.
The obligations to remove or block the use of information according to the general laws remain unaffected by this. However, liability in this respect is only possible from the point in time at which we become aware of a concrete violation of the law. DPD will remove such content immediately upon becoming aware of of the infringement.
for external links
If the DPD website contains links to external websites, DPD has no influence on the design and content of such linked websites. For this reason, DPD cannot accept any liability for these external contents. The respective provider or operator of the website is always responsible for the content of the linked website. The linked websites were checked for possible legal infringements at the time of linking. Illegal contents were not identiable at the time of linking. However, a permanent control of the content of the linked website is not reasonable without concrete evidence of a violation of law. DPD will remove such links immediately upon becoming aware of any legal infringements.
Furthermore, DPD reserves the right to make links from other websites to the DPD website subject to express consent and to withdraw such consent at any time.
Right of Withdrawal for Consumer
The following provisions relating to distance contracts apply to consumers who have concluded a forwarding contract online:
You have the right to withdraw from this contract within fourteen days, without stating the reason for this. The withdrawal period is fourteen days from the date of the conclusion of the contract. In order to exercise your right of withdrawal, you must inform us (DPD Deutschland GmbH, SalesServiceCenter, Gutenstetter Straße 8b, 90449 Nürnberg, send by e-mail to firstname.lastname@example.org, Tel.: 06021 1504 56 or Fax: 0911 59778 55) by means of a clear statement (e.g. by a letter sent by post or email) about your decision to withdraw from this contract.
You can use the sample withdrawal form (www.dpd.de/widerrufsformular), but this is not essential. You can also fill out and submit the sample withdrawal form or another clear statement on our website (www.dpd.de/widerruf). If you choose to use this option, we will immediately send you confirmation (e.g. by email) that we have received your notice of withdrawal. In order to comply with the withdrawal period, it is sufficient for you to send us notice that you are exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including shipping charges (except for additional costs arising if you chose a method of shipping different from the most cost-efficient standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received the notice of withdrawal. The repayment will be made using the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. If you required the services to begin during the period prior to withdrawal, you will have to pay an appropriate amount corresponding to the services already provided up to the date on which you notified us that you were exercising your right to withdraw from this agreement, in proportion to the total scope of services provided for in the contract.
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Answers to the most frequently asked questions.To the FAQs