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Nuremberg/Aschaffenburg, 16 March 2017 – In cities such as Nuremberg international parcel and express service provider DPD Germany is increasingly applying alternative delivery methods, with parcels being delivered in the south of the city with three electrically assisted transport bikes. Each transport bike can replace a conventional small delivery van. This is made possible by a centrally located micro-depot, at which parcels destined for the inner-city are stored and distributed. The micro-depot and transport bikes are part of a pilot project for sustainable inner-city logistics under the technical supervision of Nuremberg Technical University. The project is being supported, among other bodies, by Bavaria's Ministry of the Interior and Ministry of Construction and Transport, the municipality of Nuremberg and the Nuremberg Chamber of Commerce and Industry for Central Franconia.
"Our initial experiences in Nuremberg have demonstrated clearly that transport bikes are a promising and practical alternative to conventional delivery vehicles", explains Gerd Seber, Group Manager Sustainability & Innovation at DPD Deutschland. "Transport bikes not only enable emissions-free parcel deliveries locally, but are also more practical and efficient in inner-city traffic." Since December DPD has already delivered 5,000 parcels by transport bike in the southern suburbs of Nuremberg. Each bike has a transport capacity of 1.45 m³, which is sufficient for up to 80 parcels. The transport bikes have a battery-powered drive unit which assists the parcel courier, while the large, lockable rear door and a smaller side door provide the courier with easy access to the parcels carried by the bike.
In Nuremberg DPD makes deliveries by transport bike mainly to private consignees in a test area covering the districts of Glockenhof, Steinbühel, Galgenhof and Hummelstein. In these densely populated residential areas with a high stop density the transport bikes are significantly more efficient than conventional delivery vans. For the same number of stops the bicycle couriers have to travel much shorter distances, have less ground to cover on foot and don't lose any time looking for somewhere to park. In inner-city traffic the highly manoeuvrable transport bikes are also considerably easier to manage than conventional delivery vehicles.
The connection with a micro-depot is a necessary one, because although transport bikes are ideal for delivering individual parcels locally, they are not suitable for carrying the parcels from the sorting centre to the inner city. At micro-depots within the delivery zone transport bikes can be stationed, loaded and have their battery charged. From the DPD point of view finding suitable areas for micro-depots is the principal challenge when it comes to using transport bikes. "Inner-city space is in great demand and is becoming increasingly scarce. For the purpose of establishing alternative delivery concepts in the long term we therefore appeal to the municipalities to cooperate even more closely with parcel services", explains Gerd Seber.
The "Pilot project on sustainable city logistics by CEP services using the micro-depot concept in the centre of Nuremberg" was launched early in 2016, with its operational start-up at the end of last year after a comprehensive analysis under the technical supervision of Nuremberg Technical University. Within the scope of the trial the use of transport bikes is being monitored and analysed by the partners in the project. Even after the conclusion of the pilot project DPD intends to continue the use of transport bikes on a permanent basis.
In future, for example, DPD will be using three transport bikes in Hamburg which are identical to those applied in Nuremberg. Discussions are also already taking place with a large number of other cities with the aim of enabling DPD - on the basis of the experience gained in Nuremberg - to extend the use of transport bikes significantly in the medium term.
DrivingChange™: DPD assumes responsibility
"Intelligent city logistics" and "carbon-neutral parcel transport" are two central pillars of DrivingChangeTM, the DPDgroup's corporate sustainability strategy. In addition to transport bikes DPD is also testing further alternative delivery concepts. For example, the company is experimenting with fully electric and hybrid vehicles, and is even looking at parcel delivery with driverless vehicles or using drones. In addition, with digital innovations for the management of parcel deliveries DPD is already ensuring efficient deliveries in inner-city areas. Further fields of action covered by DrivingChangeTM are "innovative business operations" and "social responsibility" (for more details please see www.dpd.de/drivingchange).
Image: Each of the Nuremberg transport bikes can replace a conventional small delivery van.
Aschaffenburg, 1 March 2017 – With its new digital solution for return shipping international parcel and express service provider DPD Germany is setting a new benchmark for the return of goods. The DPD app's Return button makes placing a return order as simple and resource-saving as never before. Consignees who wish to return goods delivered by DPD can now create a mobile return label by simply tapping the button in the DPD app. When the parcel is then handed in at a parcel shop a smartphone is all that's required – a physical parcel label is no longer necessary.
"The fast and convenient processing of returns is the basic requirement for continued growth in e-commerce," states Andreas Reß, Director Sales at DPD Deutschland. "Our Return button provides online retailers with the ideal conditions for increasing the loyalty of their customers further – while at the same time saving valuable resources both for consignees and for shippers."
In the case of conventional returns solutions the shipper normally encloses a physical return label with the shipment, and if necessary the consignee sticks the label on the parcel if the goods are to be returned. As an alternative, consignees can obtain a return label on online portals or on request, which they generally have to print out and stick on the parcel themselves. "For us the digital delivery experience is very much part of digital shopping", comments Andreas Reß, adding: "With the Return button we are now filling in a further gap for the purpose of providing online consumers with the highest level of convenience across the entire shopping experience."
The Return button can be used not just in the DPD app but also on paketnavigator.de, the DPD online platform which enables consignees to manage their parcels. In the case of parcels from retailers for whom the Return button has been activated, immediately after the parcel has been delivered the option of returning the goods is displayed in the app or on paketnavigator.de. If required a return order can then be created with the click of a mouse or the tap of a finger. A mobile return parcel label is then created as a 2D code, which can if required be integrated in the Apple Wallet (iOS) or WalletPasses (Android). When the return parcel is handed in at any of DPD's 6,000 Pickup parcelshops throughout Germany, all that is necessary is to display the mobile return parcel label on the smartphone.
"E-Shopper Barometer" demonstrates the importance of convenient return shipping
DPDgroup's "E-Shopper Barometer", which was published for the first time in February, demonstrates that an uncomplicated returns process is an essential criterion for consumers when it comes to online shopping. A survey of 1,582 German e-shoppers indicated that for 81% of those interviewed "complicated return shipping" represented a significant obstacle in making an online purchase. No other criterion was mentioned more frequently by participants in the survey. By comparison, delivery which is not free of charge only represents an important hurdle in online shopping for 58% of those surveyed. For the "E-Shopper Barometer" carried out on behalf of DPDgroup the polling agency Kantar TNS asked 23,450 online shoppers in 23 European countries about their habits and preferences in online shopping.
A varied returns portfolio, even including a multicarrier solution
In addition to the Return button DPD offers customers even more options for implementing returns – from the classical solution in the form of an accompanying return label right across to individual returns management on the DPD Returns portal. In the autumn of last year DPD also introduced a new multicarrier solution, which enables DPD to process parcel labels that are used by other parcel services at the same time. This feature provides e-commerce customers with a simple option for integrating DPD as an additional service provider. Consumers also benefit, because in the form of DPD's Pickup parcelshops they are provided with a further 6,000 locations where they can hand in their return parcels. What all of these return parcels have in common is that as a rule they are back with the original shipper within 1-2 working days after they have been handed in at the parcel shop. This enables the retailer to process the returned goods and offer them for sale once more with a minimum of wasted time. A short time interval between the original sale and the possible resale is becoming increasingly important for DPD's retail customers.
International returns: 28,000 Pickup parcelshops by the end of the year
With its 'Pickup' parcel shop brand DPD has a uniform shop network throughout Europe which enables cross-border return shipping within a simple, harmonised system. For German e-commerce retailers this accordingly reduces the obstacle to entry to further European markets. At present the network contains 28,000 locations which are more closely integrated than is the case with any other service provider. The network already covers 23 countries. DPD is the only parcel service which is represented in so many countries with a uniform shop network. In addition to their uniform brand identity, the Pickup parcel shops also have an integrated infrastructure and IT facilities, which is highly important in particular for the convenient processing of returns in international online retailing.
The DPD app: a prize-winning benchmark in the parcels industry
The DPD app for Android and iOS is available on all mobile devices, including the Apple Watch. Proactive push messages provide consumers with continuous information about the status of their parcels. On the actual day of delivery the online map-based Live-Tracking function enables consignees to observe how their parcel comes ever closer to the front door. Thanks to a delivery forecast which is accurate to the last 60 minutes consignees know exactly when their parcel will arrive. Even during the delivery process the parcel can still be redirected on the basis of a range of flexible options. This all-round digitalised management of parcels using the DPD app has already been honoured with numerous prizes, including the eco Internet Award, the German Prize for Online Communication and the UX Design Award. DPD is working on the extension of its digital innovation leadership on the parcels market with a regular succession of new features such as digital tipping, service ratings and now the Return button.
Image: Thanks to the Return button consignees can simply place a return order on their smartphone and then hand the parcel in at a Pickup parcelshop.
Aschaffenburg, 16 February 2017 – With a newly developed industry solution for online food retailing, parcel and express service provider DPD Germany is positioning itself as a premium shipping partner in a high-growth market segment. HelloFresh, the international market leader in the shipping of food boxes, is the first customer to use DPD's customised combination of express transport and delivery forecasts precise to the very hour. Under the name "DPD Food" DPD will later this year be offering further customers a service which is made-to-measure for the specific requirements of grocery shippers.
"We are convinced that online grocery retailing has enormous potential – in particular when consumers receive their groceries quickly, conveniently and simply", explains Andreas Reß, Director Sales & Customer Service at DPD Deutschland. "I'm delighted that we are now able to offer grocery retailers in e-commerce a high-quality industry solution which meets the requirements of quality-conscious shippers like HelloFresh." Nils Herrmann, Vice President Operations at HelloFresh, adds: "In the case of fresh foodstuffs in particular, it is essential for deliveries to be reliable and fast. In addition we require a partner in this field who can match our level of flexibility and service. Our trial runs have demonstrated that features such as the one-hour delivery forecast and online, map-based shipment tracking ensure a high level of punctual deliveries – wherever our customers are in Germany."
One day before the customer's requested delivery date HelloFresh sends the passively cooled boxes to DPD, which then delivers them express the next day at the agreed delivery time – in a perfectly chilled and fresh condition. Because of the innovative cooling technology of the parcels, transport in refrigerated lorries is not necessary. Thanks to DPD's Predict service, on the morning of the delivery consignees receive an SMS or email informing them of the precise hour during which the shipment will reach them. In addition they can follow the progress of their delivery with DPD's online, map-based live tracking function. If DPD does not locate the consignee at home, an alternative delivery is made in line with the consignee's instructions. For this purpose many HelloFresh customers specify a secure place to deposit their food box (for example in the garage). If in spite of this the delivery does not reach the consignee in good time, DPD donates it to a welfare organisation which checks the condition of the goods and then distributes good quality groceries for a charitable purpose.
From the summer of 2017 "DPD Food" – DPD's industry solution for grocery shipping – will also be available to further customers from the food segment. The new product combines DPD's Express and Predict services, offering fast delivery within a guaranteed time window. This delivery forecast, which is accurate down to the last hour and can be tracked live online, makes a decisive contribution to ensuring that the goods reach the consignee at the first delivery attempt. In addition DPD makes sure that parcels containing fresh products are only transported in a well-cooled condition. If it is not possible to deliver a shipment within a maximum of two days, the goods are immediately returned to the consignor. As an option they can also be passed on to a partner charity, which can make good use of good quality foodstuffs.
Strong growth forecast for online food retailing
According to GfK food retailing accounts for almost half of all consumer spending, at 48.5%. Although at present only 1% of this volume is generated on the Internet, the online sales of groceries are predicted to rise significantly from €1.1 billion in 2014 to an annual €7 billion by the year 2025. During the same period the proportion of the "foodstuffs and drugstore articles" segment in overall online retailing is expected to double from 8% to 16%. A study by the Bitkom digital association indicates that at present 28% of all German online shoppers have already ordered groceries on the Internet at some time.
HelloFresh supplies tasty and healthy meals direct to the home, with step-by-step cooking instructions and fresh ingredients in just the right portions. HelloFresh takes care of the stress of planning meals and shopping, which enables subscribers to eat more healthily while improving their cooking skills. At the same time it avoids the waste of foodstuffs in the household and along the entire supply chain.
Customers can select between three and five meals per week, each with ingredients for two or four persons. Every week there is a selection of different and varied recipes, divided into four categories: "Light and tasty", "New discoveries", "Vegetarian dishes" and "Quick and easy". This enables subscribers to decide for themselves whether in a particular week they wish to pick out their favourite food or put together a box chosen at random from all the available recipes.
At present HelloFresh has operations in the USA, the UK, Germany, the Netherlands, Belgium, Australia, Austria, Switzerland and Canada. In the three-month period up to 30 September 2016 HelloFresh delivered 22.1 million meals to around 850,000 subscribers. HelloFresh was founded in November 2011 and has its HQ in Berlin, with further offices in New York, London, Amsterdam, Zurich, Sydney and Toronto. The company's present investors include Baillie Gifford, Insight Venture Partners, Phenomen Ventures, Rocket Internet and Vorwerk Direct Selling Ventures.
Image: DPD is delivering food boxes from HelloFresh to subscribers throughout Germany.
Aschaffenburg, 10 January 2017 – International parcel and express service provider DPD is establishing a new corporate structure in Germany. In addition to its recently acquired former shareholding partner DPD Zeitfracht, all the franchisor's subsidiaries and corporate divisions which are responsible for coordinating operations in Germany are to be amalgamated with DPD GeoPost (Deutschland) GmbH under the new company name of DPD Deutschland. This means that after the expected completion of the amalgamation in August 2017, DPD will for the first time have a uniform corporate organisation in Germany which includes all operating units. This development has been made possible by the acquisition of DPD Zeitfracht, the last remaining co-shareholder, in October 2016. With this purchase La Poste subsidiary GeoPost acquired full ownership of DPD.
The result is that the successful franchise system under which DPD was established forty years ago as Germany's first private parcel service is now being merged into a single company. "This is a further milestone in the history of DPD", comments DPD CEO Boris Winkelmann. "We are tightening and modernising our structure, which will increase the efficiency of our operational management. It also highlights our resolve not only to continue the dynamism of the last forty years but also to increase the tempo and shape the future development of the parcel market with innovation leadership."
All the necessary steps for the amalgamation under company law have been initiated. The process will probably be completed in August 2017 with the relevant entry in the commercial register. The change of the company name to DPD Deutschland GmbH will take place as early as next month.
All the operating units of the original franchisor organisation - including DPD Dynamic Parcel Distribution GmbH & Co. KG with its subsidiaries in Germany, as well as DPD iloxx eService GmbH and DPD Zeitfracht GmbH – are to be merged into one company. At the same time DPD Dynamic Parcel Distribution GmbH & Co. KG will, under the name DPDgroup International Services GmbH & Co. KG, continue to operate as an independent unit and carry on its franchise operations on behalf of the international DPDgroup.
DPD was founded in 1976 as a joint venture by 18 leading German freight forwarders, but in 2001 La Poste subsidiary GeoPost became the majority owner of the company after requiring 83.32 percent of the shares. Under Boris Winkelmann, who has been CEO since 2014, the remaining minority shareholders and franchisees in Germany were gradually acquired, together with their shareholdings and operating locations. This included the acquisition of DPD Systemlogistik in 2015 with its seven depots in southern Germany and Saxony, together with around 1400 depot staff and delivery drivers. In September 2015 the franchisee DPD Altentreptow GmbH followed, with one depot and 140 employees and delivery drivers in Mecklenburg Western Pomerania. The process was completed in October 2016 when DPD Zeitfracht was integrated into DPD's regional structure with its 470 employees at two DPD depots in Berlin and one depot in Raunheim (Frankfurt am Main region, Hessen).
With a depot workforce of 8,000 and 9,000 delivery personnel working at 77 locations and a shipping volume of 350 million parcels a year DPD is Germany's second-largest parcel service. The company leads the market in shipping between business customers, and it occupies a rapidly growing third place in e-commerce driven parcel deliveries to private consignees. Thanks to digital services such as the notification of a one-hour delivery time window, online map-based parcel tracking in real-time and its multiple award-winning app DPD has established itself as the innovation leader on Germany's parcel market. As part of DPDgroup, the European parcel and express network of GeoPost, a subsidiary of France's La Poste, DPD operates within Europe's second-largest parcel service with turnover of 5.7 billion euros and a shipping volume of more than 1 billion parcels in the year 2015.
Image: DPD is the No. 2 on Germany's parcel market and - as part of DPDgroup, a subsidiary of France's Groupe La Poste - belongs to Europe's second-largest parcel service.
Nagold/Aschaffenburg, 3 January 2017 – At the start of 2017 international parcel and express service provider DPD Germany began operations at a new parcel distribution centre in Nagold. The 77th location of DPD Germany was constructed over a 12-month period at a cost of around 30 million euros. After its launch Nagold will initially sort and distribute 37,000 parcels a day. The new depot will have a workforce of up to 300.
At the opening of the new location DPD CEO Boris Winkelmann stated: "Our new depot in Nagold is representative of DPD's strong growth", adding: "As soon as it begins its operations Nagold will be one of our most important hubs in the south of Germany. Our investment is creating jobs with a secure future and making an important contribution to ensuring that we can maintain the pace of our growth."
DPD's parcel sorting centre in Nagold is located on a 57,000 m² site on the INGpark Nagold Gäu business park, which is operated by the municipality of Nagold together with six neighbouring towns. In future the initial parcel volume of 37,000 parcels a day can be expanded to a level of 85,000 parcels daily.
The new location will supplement and relieve the pressure on its neighbouring depots in Ludwigsburg, Villingen-Schwenningen and Wendlingen. An especially important feature is providing services to the business region to the south of Stuttgart. The catchment area of the Nagold depot covers a radius of around 50 km, and takes in towns such as Herrenberg, Sindelfingen and Böblingen.
The new depot in Nagold is a highly energy-efficient location. For example, the use of strip lighting and LED technology reduces the energy requirements for lighting to a minimum. In addition, with its state-of-the-art sorting equipment DPD attaches great importance to motors and drive systems with low power consumption. The new location will also shorten delivery distances, thus reducing the amount of CO2 emissions caused by transport operations. DPD's environmental and energy management is certified in accordance with DIN 14001 and DIN 50001 standards, and DPD Germany is committed to carbon-neutral parcel shipping operations.
DAL Deutsche Anlagen-Leasing is involved in the construction project as an investor, while the general contractor for the building operations was LIST Bau Nordhorn GmbH & Co. KG. The construction of the depot involved moving around 60,000 cubic metres of earth, while 6,200 cubic metres of concrete and 5,000 tonnes of asphalt were used. Both in the interior and the external area pipelines with an overall length of 9.5 km were laid, while the cables have a total length of 46 km. Altogether 53,500 tiles were applied to the walls and floors.
DPD in Nagold – facts and figures
- Ground-breaking ceremony: 30 September 2015
- Operational start-up: 2 January 2017
- Investment: 30 million euros
- Site area: 57,000 m²
- Built-up area: 44,000 m²
- Workforce: approx. 25 office staff; approx. 100 in sorting/handling operations; 85 to max. 200 in parcel delivery operations
- Initial parcel quantities: approx. 37,000 parcels/day - of these; approx. 25,000 parcels/day for regional consignees; approx. 12,000 parcels/day from regional shippers
- Max. depot output: approx 85,000 parcels/day – of these; approx. 35,000 parcels/day for regional consignees; approx. 50,000 parcels/day from regional shippers
Image: At the depot opening: Jürgen Großmann (mayor of Nagold), Günter Pfaff (depot manager Nagold), DPD CEO Boris Winkelmann and Thomas Ohnhaus (regional managing director).
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