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DPD in Estonia

The market is changing constantly. In its strategic orientation DPD responds to these changes – using our customers and their needs as the guiding principle. This is what we understand by customer orientation. Products and services are continuously extended and brought in line with the needs of the market. Our customers benefit from maximum flexibility and can always depend on the highest service and quality standards. Day in, day out our skilled employees at depots ensure simple, fast and reliable parcel delivery.

Our service and product portfolio provides an all-round offer covering every aspect of parcel shipping. DPD provides efficient solutions in all segments. Constant and fast delivery times, simple and uncomplicated processing, closeness to the customer and strong local expertise are only some of the benefits which DPD customers enjoy.

Pickup points and Online-Shipping also provide small-scale shippers with simple, secure access to DPD's high-performance standard and express parcel services. Parcels can be submitted for shipment not only at one of the DPD Pickup points throughout Estonia, but also via our Online-Shipping service, which is specially designed for the needs of small and medium-scale shippers.

 DPDfocuses closely on the requirements of its customers and sets itself the highest benchmarks when it comes to service and quality. With the aim of continuous improvement the DPD quality management system (QMS) monitors this constantly on the basis of reliable key data.

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A certifiying body, has checked the QMS operated by DPD and certified it in accordance with ISO 9001.

In Estonia and a number of other European countries DPD has been certified by in accordance with ISO 9001.

If you wish to know more about the DPD quality management system in compliance with ISO 9001 we will be happy to provide you with moreinformation. Simply contact us.

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 TheDPD environmental management system was certified in accordance with ISO 14001:2004 for the first time in 2011 and covers the company's entire organisation.

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With the aim of a centrally specified environmental policy it ensures the optimisation of the company's environmental performance on the basis of previously calculated and clearly defined sustainability targets.
Environmental aspects such as energy consumption, emissions, waste and waste water are covered, together with indirect factors such as monitoring the operations of the company's suppliers as well as relationships with these suppliers and the various stakeholders. Regular in-house inspections, so-called internal audits, form the core of the environmental management system at DPD, together with the calculation of environmentally relevant key data. Finally an external audit by independent auditors assesses the functional capability of the environmental management system in all the relevant areas of the ISO 14001. At the same time the criterion of continuous improvement
of the environmental management system is also examined, while the depth to which DPD's environmental policy penetrates the organisation is analysed, evaluated and documented.

If you wish to know more about the DPD environmental management system in compliance with ISO 14001 we will be happy to provide you with more information. Simply contact us.

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