Your delivery experts

Receive a parcel

Once the parcel has reached a DPD Pickup point, you will receive a notification by SMS or e-mail.

Parcels are kept at Pickup points for seven calendar days. If you have not picked up your parcel, a reminder will be sent to you on the 3rd day, and the parcel is returned to the sender after the 7th day of storage.

Receiving parcel from parcel locker or parcel robot

The parcel can be accessed with the proper PIN code

Receiving parcel from parcelshop

The parcel can be accessed with the proper PIN code. It is also possible to receive the parcel from a parcel shop on the basis of a valid identity document. If a friend or family member picks the parcel up from a parcel shop, they need to provide the parcel number and the name of the recipient in addition to the PIN code. 

Cash on Delivery parcels

Cash on delivery parcels can only be paid by bank card at DPD Pickup parcel lockers and by cash in parcelshops. We do not offer cash on delivery service in parcel robots.


Contact us:

Customer service
+372 613 0012
[email protected]


Mon-Fri 8:00-21:00

Sat 9:00-17:00

Sun 9:00-15:00