Your delivery experts

Receive a parcel

Receiving a parcel is fast and easy!

  • Once the parcel has reached a DPD Pickup point, you will receive a notification by SMS or e-mail. 
  • The parcel can be accessed with the proper PIN code. It is possible to receive the parcel from a parcel shop on the basis of a valid identity document.
  • If a friend or family member picks the parcel up from a parcel shop, they need to provide the parcel number and the name of the recipient in addition to the PIN code.
  • Cash on delivery parcels can only be paid by bank card at DPD Pickup parcel lockers. We do not offer cash on delivery service in parcel shops and parcel robots.

NB! The parcels are kept at Pickup points for seven calendar days. If you have not picked up your parcel, a reminder will be sent to you on the 3rd day, and the parcel is returned to the sender after the 7th day of storage.



Contact us:

Customer service
+372 613 0012
[email protected]


Mon-Fri 8:00-21:00

Sat 9:00-17:00

Sun 9:00-15:00