Your delivery experts

Receive a parcel

Once your parcel has reached the DPD Pickup point, you’ll be notified by SMS or e-mail.

Parcels are held at Pickup points for seven calendar days. If you haven’t collected your parcel by the third day you’ll be sent a reminder. After seven days the parcel will be returned to the sender.

Receiving parcel from parcel locker or parcel robot

Parcels are issued on the basis of a PIN code

Receiving parcel from parcelshop

Parcels are issued on the basis of a PIN code (or personal ID if you don’t know the PIN). If a friend or family member goes to the DPD parcel store to collect the parcel on your behalf, they’ll need to know the PIN (or have personal ID on them) as well as the parcel number and the name of the recipient. 

Cash-on-delivery parcels

Cash-on-delivery parcels can be paid for at DPD Pickup terminals by card and in parcelshops in cash. Note: the cash-on-delivery service is not available with parcel robots and Starship robot couriers.

Receiving parcels from a Starship robot courier

The recipient of the parcel is informed about the arrival of the parcel via the Starship Delivery mobile app after the parcel has been received by Starship. The recipient confirms that he/she is ready to receive the parcel or selects a suitable time for the delivery of the parcel in the app. Once the robot has started delivering the parcel, the app displays the expected time of arrival of the robot and shows the robot’s journey in real time. Another message is sent via the mobile app after the arrival of the robot and the recipient can collect the parcel from the robot. The robot will wait for up to 12 minutes for the recipient to collect the parcel and if the parcel is not collected during this time, the robot will take the parcel back to the Starship depot. Please note: The service can only be used with the mobile app!



Contact us:

Customer service
+372 613 0012
[email protected]


Mon-Fri 8:00-21:00

Sat 9:00-17:00

Sun 9:00-15:00