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Starship delivery robots deliver parcels in Mustamäe

In cooperation with Starship, we’re offering a new method of parcel delivery to our clients living in Mustamäe, which is environmentally friendly and innovative at the same time. Clients in Mustamäe can have their parcels delivered by Starship’s robots!

Click here to see the region in which the service is available. 

The dimension limits of a delivery robot are 40x32x34 cm.

Starship office is located at Teaduspargi 8, Tallinn, Floor II and is open from 12:00 to 21:00 Mon to Sun.

 

 

Parcels ordered from e-shops

 

  • The delivery robot is added to the list of DPD parcel terminals in e-shops.
  • The client selects Starship Mustamäe robotkuller as the delivery method when making a purchase.
  • The client can choose a suitable time for the arrival of the delivery robot using the Starship Delivery mobile app. Please note: The service can only be used with the mobile app!

 

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Redirecting parcels to Starship’s robots for delivery

 

  • You can re-route a parcel after receiving the text or e-mail message about the arrival of your parcel.
  • The text or e-mail message includes a link to the DPD self-service environment www.minupakk.ee.
  • DIn the DPD self-service environment, you must choose re-routing the parcel to a DPD Pickup parcel terminal and then select “Starshipi Mustamäe robotkuller” from the list of parcel terminals.
  • The client can choose a suitable time for the arrival of the delivery robot using the Starship Delivery mobile app. Please note: The service can only be used with the mobile app!

Parcel recipient is a user of Starship Delivery’s mobile app 

 

  • The recipient of the parcel is informed about the arrival of the parcel via the Starship Delivery mobile app after the parcel has been received by Starship.
  • The recipient confirms that he/she is ready to receive the parcel or selects a suitable time for the delivery of the parcel in the app.
  • Once the robot has started delivering the parcel, the app displays the expected time of arrival of the robot and shows the robot’s journey in real time.
  • Another message is sent via the mobile app after the arrival of the robot and the recipient can collect the parcel from the robot.
  • The robot will wait for up to 12 minutes for the recipient to collect the parcel and if the parcel is not collected during this time, the robot will take the parcel back to the Starship depot.
  • The history of the parcel can be viewed in DPD’s tracking system.

 

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Parcel recipient is not yet a user of Starship Delivery’s mobile app

 

  • Starship will contact the recipient by phone and instruct them to download and use Starship Delivery’s mobile app.
  • If the client refuses to do this, they can collect their parcel from Starship’s office.

How can I download Starship Delivery mobile app?

 

  • You can download Starship Delivery mobile app from Google Play and the App Store.

What happens if the parcel is too large or the recipient is located outside the delivery robots service area?

 

  • If the parcel is too big for the robot or the recipient has ordered the parcel to a place outside the delivery robot’s service area, the customer service of Starship will contact the client and the client can collect their parcel from the Starship office. From there, the parcel can be collected like from any DPD Pickup parcepshop.
  • The Starship office is located at Teaduspargi 8, Tallinn, Floor II and is open from 12:00 to 21:00 Mon to Sun.