12. June 2019 | Press release
DPD BeLux launches its myDPD app
More than ever, consumers want to know where their parcel is at all times and at what time they will be delivered, so that they do not have to stay home all day. They also want to be able to change the time of delivery up to the last minute and wherever they might be. This is exactly what the new myDPD app makes it possible to do.
Unique real-time tracking feature: users of the myDPD app can track their parcels on a map up to their front doors.
Alternative delivery options: myDPD makes it possible to change the place or date of delivery quickly.
Available on any type of device thanks to the myDPD app and to the myDPD online portal.
Automatic synchronisation between all of the user's different devices.
Already rolled out in the United Kingdom and in Germany, the myDPD app is to be deployed in Belgium and Luxemburg. Thanks to this application, available for iOS and Android, users will now be able to track the status and the location of each of their parcels anytime and anywhere. On the application, they will also be able to change the place or the date of delivery themselves, right up to the last minute. DPD is thus offering unrivalled user experience to its customers. They will no longer have to stay in and wait for the delivery to arrive, and the number of missed deliveries will decrease considerably. Moreover, while myDPD is DPD’ solution for parcel tracking, in Belgium the app also displays a link to DPD Web Parcel, the parcel reservation solution.
Parcel real-time tracking thanks to a practical application
The myDPD app is based on DPD's innovative Live Tracking functionality. It enables a close tacking of the parcel’s status on the delivery day. In addition to being informed of a one hour time slot when their parcel will be delivered, the recipient can also see on a map exactly where the delivery vehicle is, and the number of stops it still has to make before it reaches them. The recipient needs to go out unexpectedly? He will not be home in time? The myDPD app enables them to change the place or the time of the delivery, right up to the last minute.
The ultimate in flexibility: 4 rearrangement options
Missing delivery of a parcel is now a thing of the past thanks to the myDPD app (and to the online portal). These tools inform on the one-hour time slot when the parcel will arrive. The schedule does not suit the customer? They can then choose the time of delivery themselves from four rearrangement options: change the date of delivery, change the place of delivery, have the parcel left in a safe place, or have it dropped off at a parcelshop Pickup point. DPD is going to continue to develop the app and the portal over the coming months, in particular by working on the push notifications.
"By developing our myDPD app and portal, we want to increase to as high as possible the percentage of successful deliveries. This avoids our customers feeling frustrated at missing a delivery, and having to stay at home all day. This innovative app is marking a new milestone in our ambition to become the reference player on the Belgian market as regards parcel delivery."
Silvio Mestdagh, CEO of DPD BeLux
DPD in Belgium is part of DPDgroup, the second-largest international parcel delivery network in Europe. Thanks to innovative technology and local knowledge, DPD offers the best possible experience for clients both sending and receiving parcels. DPD’s leading Predict service sets a new standard in parcel delivery. Customers can choose to make a last-minute change to their delivery and have their parcel delivered on another day, on another address or in one of the 800 Pickup parcelshops in Belux.
As part of DPDgroup, DPD Belgium has access to over 42,000 Pickup points throughout Europe, of which 1,600 parcelshops in the Benelux. DPD delivers to over 230 countries worldwide. DPDgroup employs over 75,000 people, all collaborating each day to deliver over 5,2 million parcels. DPDgroup is the parcel delivery network of the French La Poste group. For additional information: www.dpd.be.
Download myDPD app (Android): https://play.google.com/store/apps/details?id=com.geoapp.android
Download myDPD app (iOS): https://itunes.apple.com/be/app/mydpd/id1277028394?l=nl#?platform=iphone
myDPD portal: www.dpdgroup.com/be/mydpd
myDPD video: https://youtu.be/otKuH4ktYyU