24. June 2019 | Press release

10,000 Pickup parcel shops in France

Groupe La Poste's parcel shops network is number one of out-of-home delivery

With an evolution of its network of more than 30% in the last 18 months, Pickup’s network effectively absorbs e-tailers’ growing flows, answering at the same time to the increasing requirements from e-shoppers in terms of opening hours, flexibilty, speed and service quality.

Out-of-home delivery leader in France

Local shops, supermarkets, etc., Pickup parcel shops have been part of the daily life of every individual for almost 20 years to offer a seamless delivery experience.

With the strongest network in France, Pickup offers through e-commerce websites the most successful out-of-home delivery solution to e-shoppers. The geomarketing data high analysis enables Pickup to adapt the locations of its parcel shops according to the real e-shoppers habits.

A network adapted to the population density

Widespread in both urban and rural areas, Pickup network is particularly strengthened in high density sectors. Therefore, in the 20 larger cities of France, ¾ of the population is less than 600 meters from a Pickup parcel shop. In metropolitan France, 95% of the population is less than 10 minutes from a Pickup parcel shop.

 « Pickup’s know-how in terms of selection and animation of its network, and our ability to handle important parcel flows, especially during peak periods (sales, end-of-year celebration, etc.) guarantee the best customer experience in our parcel shops. Out-of-home delivery is growing rapidly as it perfectly answers e-shoppers expectations: accessibility in terms of opening hours, speed, flexibility and value for money. »

Maxime d’Hauteville, Pickup General Manager

Special attention to the selection and animation of parcel shops

As soon as business starts, teams offer personalised support to the parcel shop: in-person training, distance coaching if needed, real time adjustment of parcel vomumes. To increase efficiency and continue its digital transition, Pickup has just launched an e-learning app enabling autonomous training of all its parcel shops. This app is available on all devices, including PDA (Personal Digital Assistant) provided by Pickup to its parcel shops.

Once parcel shops become autonomous, regional animators maintain the link throughout regular visits. This proactive stance helps to constantly listen to the shop needs in order to ensure the best possible experience for the end customer. In addition, network animators and Pickup’s hotline ensure total responsiveness in case of question or emergency.

« Creating link with 10,000 shops spread throughout France cannot be improvised. To do so, Pickup’s methodolody is based on two principles: training and animation. »

André-Jean Magniez, French Network Manager

400 Pickup lockers in France

In addition to parcel shops, and to offer a quality out-of-home delivery experience, including in areas where parcel shop establishment can be difficult, Pickup network includes 400 automatic lockers, accessible 7 days a week and 24 hours a day. They are mainly located in train stations and post offices.


About Pickup

Part of Groupe La Poste, Pickup is the out-of-home delivery leader in France thanks to its 10,000 parcel shops and 400 lockers.

Pickup parcel shops are daily delivered by Colissimo, Chronopost and DPD France carriers.

Delivery in Pickup points is offered by more than 8,000 e-tailers like : Veepee, Showroomprivé, Sarenza, CDiscount, Zalando, Amazon, Orange, Nesspresso, i.run, Sephora, Mango, Decathlon, etc.

Pickup is also developing many solutions allowing to answer to urban logistics and last-mile delivery challenges, especially in partnership with retailers.

Through the different subsidiaries of DPDgroup, Groupe La Poste's international parcel delivery network and number 2 in Europe, Pickup network is also present in 27 countries around the world with 44,000 points.

Pickup, headquartered in the Paris region, has 250 employees.

More information on our website https://www.pickup.fr/en