28. January 2021 | Press release

DPD Group UK tops MoneySavingExpert's customer satisfaction poll for eighth year running

26 January 2021 - The UK's favourite parcel delivery group DPD has been voted the best in the business for the eighth year running, in MoneySavingExpert.com's customer satisfaction survey.


Over 11,000 people took part in the poll on Martin Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.

MoneySavingExpert rank firms from best to worst based on the percentage of 'great' and 'OK' votes they get (awarding two points per 'great' percentage point and one point per 'OK' percentage point).

DPD Local finished the overall winner with 70.7% of voters rating their service as 'great', with DPD next on 67.9%. Both firms improved on their 2020 results.

Amazon Logistics finished third with a great score of 60.5%. ‘Great' scores for the other major carriers included 48.6% for Royal Mail and 42.5% for DHL, followed by Fed Ex, UPS and Parcelforce on 40.5%, 42.5% and 40.5% ‘great', respectively.

Major Delivery Companies

‘Great' Score

‘OK' Score

DPD Local

70.7%

19.6%

DPD

67.9%

24.5%

Amazon Logistics

60.5%

33.5%

Royal Mail

48.6%

36.3%

DHL

42.5%

46.5%

Collect +

41.1%

46.0%

Fed Ex  

40.5%

44.0%

UPS

42.5%

39.1%

Parcelforce

40.5%

42.0%

TNT

22.9%

51.8%

Hermes/MyHermes

35.0%

26.1%

Yodel

23.0%

35.7%

The full survey results can be found on the MoneySavingExpert website.

DPD's success over the past decade has been largely down to its unique one-hour delivery slot service, Predict.  Predict means that all DPD customers receive an email or text notification of their one-hour delivery slot in advance, along with a series of ‘in-flight options' so they can always make arrangements for their delivery, even if they aren't going to be at home. 

Increasingly, DPD customers now use the Your DPD app, which has had over 8 million downloads.  The app enables users to personalise their delivery preferences and gives them total control over each parcel. 

Dwain McDonald, DPD's CEO commented:

"It has been an unprecedented 12 months for everyone, and our industry has been one of those right in the spotlight, trying to help keep businesses going and keep families safe at home.  So, I think everyone in the logistics sector deserves a massive pat on the back.  I'm incredibly proud of our own drivers and the whole team for what they have achieved during this period.  To top this poll for an eighth time in a row and improve our scores, with around 40 to 50% more parcels in the network every single day, takes some doing."

About DPD UK

For MoneySavingExpert's press release: https://www.moneysavingexpert.com/news/2021/01/parcel-delivery-poll-results/

The UK's favourite parcel delivery group: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies eight years running.

In April 2015, DPD was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.

DPD is a member of DPDgroup, Europe's leading parcels group, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 10,000 vehicles from 84 locations and delivers over 250 million parcels a year.


For more information

DPD UK press contact

DPD-Group-UK

Small (204kb)

JPG