Personal Data Protection Policy

Personal Data Protection Policy

DPDgroup is committed to personal data protection both during our business operations and as part of the services provided.

This Policy sets out the principles and guidelines we apply to protect your Personal Data. It is designed to explain:

  • The types of Personal Data we collect and the reasons why we collect it,
  • How we use your Personal Data,
  • Your rights as the data subject.

This Policy applies to all services of DPDgroup.

Further personal Data Protection information

How does DPDgroup deal with Personal Data Protection?

DPDgroup considers the protection of your Personal Data and privacy when designing new products and services.

To ensure the security of your Personal Data and safeguard the proper exercise of your rights, DPDgroup implements measures designed to protect your Personal Data.

What Personal Data are used by DPDgroup?

DPDgroup undertakes to only collect the data that is strictly necessary for the provision of the requested services.

If optional data is requested, you will be given a clear explanation of the Personal Data DPDgroup needs to provide the requested service and the data you may decide to provide voluntarily.

Your Personal Data is collected from you directly or from the sender of your parcel and will only be used for the purposes notified to you.

Your Personal Data will only be used to propose other services if you have agreed to receive commercial communication.

To which services or companies are your Personal Data transferred to?

Your data may be transferred to:

  • Departments within DPDgroup: departments in charge of performing the requested services;
  • External providers: technical service providers, including sub-contractors;
  • Companies of Groupe La Poste, for the performance of the services.

Can your Personal Data be transferred to non-EU countries?

DPDgroup carries out all Personal Data processing activities within the European Union (EU).

However, for some specific services, DPDgroup may use data processors located outside of the EU. Some of your Personal Data may therefore be transferred to them for the strict purposes of their services. In such cases and in accordance with the regulations in force, DPDgroup requires its data processors to provide the necessary safeguards to ensure regulated, secure transfers, mainly by requiring them to sign the European Commission’s standard contractual clauses.

How long will DPDgroup keep your Personal Data?

Different retention periods apply for the various services we provide.

DPDgroup undertakes not to retain your Personal Data any longer than is necessary for the provision of the service or for compliance with the retention periods arising from the applicable limitation periods.

Are your Personal Data protected?

DPDgroup undertakes to adopt all measures protecting the security and confidentiality of your Personal Data and, in particular, to prevent any damage, erasure or unauthorised access by a third party.

If your Personal Data is affected by a security breach (destruction, loss, alteration or disclosure), DPDgroup undertakes to fulfil our obligation to notify Personal Data Breaches, in particular to the French Data Protection Authority (CNIL).

What are your rights concerning your Personal Data?

You may contact DPDgroup to exercise your rights held under the personal data regulations in force at any time:

  • Right of access: you may obtain a copy of your Personal Data being processed by DPDgroup;
  • Right to rectification: you may update your Personal Data or ask us to rectify your Personal Data processed by DPDgroup;
  • Right to object, in particular to prevent direct marketing: you may notify your preference not to receive direct marketing from DPDgroup or ask DPDgroup to stop processing your Personal Data;
  • Right to erasure: you may ask DPDgroup to delete your Personal Data;
  • Right to restrict processing: you may ask DPDgroup to suspend the processing of your Personal Data;
  • Right to data portability: you may ask DPDgroup to retrieve your Personal Data for reuse.

Whenever you sign up for a service or provide Personal Data, DPDgroup will state the postal and/or email address to which any data subject requests may be sent.

All requests must be submitted with proof of your identity. DPDgroup undertakes to respond to your data subject requests without undue delay and in any event, within the times imposed by law.

Has DPDgroup appointed a Data Protection Officer?

The appointment of a Data Protection Officer reflects DPDgroup’s commitment to ensuring the protection, security and confidentiality of Personal Data.

Our Data Protection Officer may be contacted at the following address:

GeoPost SA
Data Protection Officer
CP C703
9 rue du Colonel Pierre Avia
75015 Paris

Web analysis, cookies and third-party services


Our website uses the Matomo web analysis service. This collects data for statistical and optimisation purposes. Matomo uses cookies which are saved on your computer and enable an analysis of your use of the service. For this purpose the usage information generated by the cookie (including your truncated IP address) is transmitted to our server and saved there for usage analysis purposes.

In the process your IP address is immediately anonymised, so that as a user you remain anonymous to us. The information generated by the cookie about your use of the website is not passed on to third parties.If you have activated the “Do not track” setting in your browser, no data will be saved by Matomo. Please note: if you delete your cookies, the consequence may be that the opt-out cookie is also deleted and may need to be reactivated by you.

AB Tasty

We use the web analysis service AB Tasty of the company AB TASTY SAS, 17 - 19 Rue Michel-le-Comte - 75003 Paris

("AB Tasty") to carry out A/B or multivariate tests and thus continuously improve our online offer.

In doing so, AB Tasty collects statistical information about visitor access. This information is usage data (browser used, number of pages viewed, number of visits, order of visit, duration of visit, interactive actions such as filling/emptying a shopping cart, recording the use of individual web pages (except in the check-out and registration process) etc.) which is recorded anonymously and statistically evaluated.

A conclusion on a specific person or an individual purchase is not possible at any time.

In addition, AB Tasty carries out geolocalisation (regional details of your location) with the help of your IP address. After the geolocation, which takes place immediately when you visit the site, your IP address is deleted immediately.

To display content that matches your interests, a personalized pattern is formed. This pattern is encrypted and does not allow any conclusions about your person.

Cookies are stored for the storage and recognition of site visitors. These have a maximum duration of 13 months and are automatically deleted after that.

You also have the option of deleting the cookies manually or preventing them from being saved in the future. An opt-out cookie is set via the link, which prevents future storage. If you delete your browser cookies, you will need to opt out again via this link. We would like to point out that with an opt-out some functions of the website are not available or only available to a limited extent.

myDPD Privacy Policy

Please select your country to see the relevant Privacy Policy.

Please select your country
Please select your country
DPD Belgium
DPD Croatia
DPD Luxembourg
DPD Portugal
DPD Switzerland