DPDgroup is committed to personal data protection both during our business operations and as part of the services provided.
This Policy sets out the principles and guidelines we apply to protect your Personal Data. It is designed to explain:
This Policy applies to all services of DPDgroup.
DPDgroup considers the protection of your Personal Data and privacy when designing new products and services.
To ensure the security of your Personal Data and safeguard the proper exercise of your rights, DPDgroup implements measures designed to protect your Personal Data.
DPDgroup undertakes to only collect the data that is strictly necessary for the provision of the requested services.
If optional data is requested, you will be given a clear explanation of the Personal Data DPDgroup needs to provide the requested service and the data you may decide to provide voluntarily.
Your Personal Data is collected from you directly or from the sender of your parcel and will only be used for the purposes notified to you.
Your Personal Data will only be used to propose other services if you have agreed to receive commercial communication.
Your data may be transferred to:
DPDgroup carries out all Personal Data processing activities within the European Union (EU).
However, for some specific services, DPDgroup may use data processors located outside of the EU. Some of your Personal Data may therefore be transferred to them for the strict purposes of their services. In such cases and in accordance with the regulations in force, DPDgroup requires its data processors to provide the necessary safeguards to ensure regulated, secure transfers, mainly by requiring them to sign the European Commission’s standard contractual clauses.
Different retention periods apply for the various services we provide.
DPDgroup undertakes not to retain your Personal Data any longer than is necessary for the provision of the service or for compliance with the retention periods arising from the applicable limitation periods.
DPDgroup undertakes to adopt all measures protecting the security and confidentiality of your Personal Data and, in particular, to prevent any damage, erasure or unauthorised access by a third party.
If your Personal Data is affected by a security breach (destruction, loss, alteration or disclosure), DPDgroup undertakes to fulfil our obligation to notify Personal Data Breaches, in particular to the French Data Protection Authority (CNIL).
You may contact DPDgroup to exercise your rights held under the personal data regulations in force at any time:
Whenever you sign up for a service or provide Personal Data, DPDgroup will state the postal and/or email address to which any data subject requests may be sent.
All requests must be submitted with proof of your identity. DPDgroup undertakes to respond to your data subject requests without undue delay and in any event, within the times imposed by law.
The appointment of a Data Protection Officer reflects DPDgroup’s commitment to ensuring the protection, security and confidentiality of Personal Data.
Our Data Protection Officer may be contacted at the following address:
Data Protection Officer
9 rue du Colonel Pierre Avia
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We use the web analysis service AB Tasty of the company AB TASTY SAS, 17 - 19 Rue Michel-le-Comte - 75003 Paris
("AB Tasty") to carry out A/B or multivariate tests and thus continuously improve our online offer.
In doing so, AB Tasty collects statistical information about visitor access. This information is usage data (browser used, number of pages viewed, number of visits, order of visit, duration of visit, interactive actions such as filling/emptying a shopping cart, recording the use of individual web pages (except in the check-out and registration process) etc.) which is recorded anonymously and statistically evaluated.
A conclusion on a specific person or an individual purchase is not possible at any time.
In addition, AB Tasty carries out geolocalisation (regional details of your location) with the help of your IP address. After the geolocation, which takes place immediately when you visit the site, your IP address is deleted immediately.
To display content that matches your interests, a personalized pattern is formed. This pattern is encrypted and does not allow any conclusions about your person.
Cookies are stored for the storage and recognition of site visitors. These have a maximum duration of 13 months and are automatically deleted after that.
You also have the option of deleting the cookies manually or preventing them from being saved in the future. An opt-out cookie is set via the link https://www.dpd.com/group/#abtastyoptout=1, which prevents future storage. If you delete your browser cookies, you will need to opt out again via this link. We would like to point out that with an opt-out some functions of the website are not available or only available to a limited extent.