Smart Urban Delivery

Smart Urban Delivery

Smart Urban Delivery stands for DPDgroup’s urban logistics initiatives.

DPDgroup’ urban logistics initiatives aim at improving everyday urban life by giving customers greater delivery choices, while reducing our impact on the environment.

The last mile delivery market is growing and is expected to continue to grow exponentially: e-shopping is exploding; in 2017, 57% of the European population was identified as e-shoppers[1]. Among them, heavy shoppers make an average of 45 online purchases per year (around one per week), while in the UK, the most mature market in Europe; they make 82 online purchases per year. Looking for goods not available in their country, or for better deals, more than 50% of them have already bought from a foreign website, especially from the UK, and increasingly from China[2].

As a consequence, by 2025, the total parcel volume delivered to individuals will have doubled in Europe: almost 15 billion parcels per year will be delivered, mainly in cities. At the same time, cities are implementing a growing number of initiatives to drastically reduce congestion and pollution.

From this perspective, the challenge for a delivery company such as DPDgroup is to contribute to more sustainable cities: permanently innovate to provide a better and smarter delivery service to customers, optimise city centre delivery processes, and develop ever more agile urban delivery vehicles.

The way DPDgroup would like to tackle urban logistics with local authorities could be summed-up as follows : “working together to rethink pragmatically urban mobility, improve transport efficiency incrementally and allow dynamic business life in city centres.”

There is no “one size fits all” solution, as each city has different geography, capacity, strategic objectives and needs: innovative solutions and regulation, need to be adapted to each case.

Therefore, discover DPDgroup “Smart Urban Delivery” brochure, and urban logistics initiatives in 5 large European cities (Varsow, Nuremberg, London, Paris and Madrid) below.

[1] Eurostat
[2] DPDgroup E-shopper barometer 2017 conducted by Kantar TNS with 24,871 participants across 21 European countries

Find out more about the DPDgroup's urban logistics initiatives.

Read our "Smart urban delivery brochure".

Smart urban delivery in Warsaw

Located in Warsaw’s largest business zone, this micro-depot offers customers an array of smart, convenient services such as self pick-up from 7:00 a.m. to 7:00 p.m., speedy self-service kiosks, extended delivery times, and on-site fitting rooms to take the hassle out of returns.

Situated in Warsaw’s largest business zone, with 80,000 employees within a 3 km radius, this micro-depot has set a benchmark for convenience and operational excellence while having a positive impact on the environment.

The Warsaw micro-depot has significantly improved the everyday customer experience. Its opening has enabled extended delivery hours and its presence gives customers access to quick self-service kiosks, convenient self pick-up from 7:00 a.m. to 7:00 p.m., and on-site fitting rooms that enable recipients to try on their orders and return them immediately if need be.

The environment has benefitted from the Warsaw micro-depot as well. With 75,600 km covered by an alternative fleet of bikes and foot deliveries rather than conventional vans, CO2 emissions have been cut by a whopping 90%, representing a saving of 26 TCO2 per year.

Smart urban delivery in Warsaw

Located in Warsaw’s largest business zone, this micro-depot offers customers an array of smart, convenient services such as self pick-up from 7:00 a.m. to 7:00 p.m., speedy self-service kiosks, extended delivery times, and on-site fitting rooms to take the hassle out of returns.

Situated in Warsaw’s largest business zone, with 80,000 employees within a 3 km radius, this micro-depot has set a benchmark for convenience and operational excellence while having a positive impact on the environment.

The Warsaw micro-depot has significantly improved the everyday customer experience. Its opening has enabled extended delivery hours and its presence gives customers access to quick self-service kiosks, convenient self pick-up from 7:00 a.m. to 7:00 p.m., and on-site fitting rooms that enable recipients to try on their orders and return them immediately if need be.

The environment has benefitted from the Warsaw micro-depot as well. With 75,600 km covered by an alternative fleet of bikes and foot deliveries rather than conventional vans, CO2 emissions have been cut by a whopping 90%, representing a saving of 26 TCO2 per year.

Smart urban delivery in Paris

The Paris urban logistics depot is perfectly situated for delivery to central Paris and enables Chronopost to deploy an all-electric vehicle fleet, offering customers the benefit of smart delivery methods that are convenient and environmentally-friendly.

Chronopost France chose a central location in Paris for its new micro-depot. Established in a former warehouse, the site has been entirely renovated and outfitted with a 100% LED lighting system, renewable waste management, clean heating, and more.

The site is also equipped with a 100% low emissions fleet of 40 electric vehicles that together cover 200,000 km per year, resulting in annual savings of 305 tonnes of CO2 for a delivery service free of particulate pollution, nitrogen oxides, and carbon monoxide.

Thanks to this initiative, Chronopost France is helping to improve the quality of urban life, offering more delivery choices and greater flexibility, and reducing its environmental impact. By the end of 2019, Chronopost expects to cover the entire city of Paris with a 100% low emissions fleet for a total of 14,500 delivery points and 25,300 parcels managed each day.

Smart urban delivery in Paris

The Paris urban logistics depot is perfectly situated for delivery to central Paris and enables Chronopost to deploy an all-electric vehicle fleet, offering customers the benefit of smart delivery methods that are convenient and environmentally-friendly.

Chronopost France chose a central location in Paris for its new micro-depot. Established in a former warehouse, the site has been entirely renovated and outfitted with a 100% LED lighting system, renewable waste management, clean heating, and more.

The site is also equipped with a 100% low emissions fleet of 40 electric vehicles that together cover 200,000 km per year, resulting in annual savings of 305 tonnes of CO2 for a delivery service free of particulate pollution, nitrogen oxides, and carbon monoxide.

Thanks to this initiative, Chronopost France is helping to improve the quality of urban life, offering more delivery choices and greater flexibility, and reducing its environmental impact. By the end of 2019, Chronopost expects to cover the entire city of Paris with a 100% low emissions fleet for a total of 14,500 delivery points and 25,300 parcels managed each day.

Smart urban delivery in Nuremberg

Launched as a pilot in 2016, the Nuremberg micro-depot has proven itself to be successful with an alternative fleet of electric bicycles to bypass morning traffic, reduce pollution, and provide the same productivity results in terms of stops as conventional vans.

The Nuremburg micro-depot began as a pilot in March of 2016. Located in close proximity to the city centre, it uses electric bicycles to replace traditional delivery vans with the aim of bypassing morning traffic, lowering CO2 emissions, and enabling a second wave of deliveries.

The results of the pilot were an unmitigated success: with 15,000 km covered, and an average of 80 stops and 100 parcels delivered per tour, the alternative fleet proved to be just as productive as the traditional fleet. In addition, the new fleet helped shrink DPD’s carbon footprint, lowering particulate matter emissions by 33% and saving 16 TCO2 per year.

The pilot’s success provides a blueprint of an economic and ecological solution for B2C delivery that cuts down on inner-city congestion while maintaining delivery excellence. These promising results ensure continued implementation of the solution and the integration of additional services such as parcel lockers and Pickup points.

Smart urban delivery in Nuremberg

Launched as a pilot in 2016, the Nuremberg micro-depot has proven itself to be successful with an alternative fleet of electric bicycles to bypass morning traffic, reduce pollution, and provide the same productivity results in terms of stops as conventional vans.

The Nuremburg micro-depot began as a pilot in March of 2016. Located in close proximity to the city centre, it uses electric bicycles to replace traditional delivery vans with the aim of bypassing morning traffic, lowering CO2 emissions, and enabling a second wave of deliveries.

The results of the pilot were an unmitigated success: with 15,000 km covered, and an average of 80 stops and 100 parcels delivered per tour, the alternative fleet proved to be just as productive as the traditional fleet. In addition, the new fleet helped shrink DPD’s carbon footprint, lowering particulate matter emissions by 33% and saving 16 TCO2 per year.

The pilot’s success provides a blueprint of an economic and ecological solution for B2C delivery that cuts down on inner-city congestion while maintaining delivery excellence. These promising results ensure continued implementation of the solution and the integration of additional services such as parcel lockers and Pickup points.

Smart urban delivery in Madrid

Strategically located throughout Madrid, SEUR’s five micro-depots meet the needs of urban customers for sustainable and hassle-free last mile delivery. So well that the company received a “Best Ideas of the Year” Award for its initiative.

With a dense urban population of 3.1 million, Madrid poses multiple delivery challenges for traditional vans, especially when it comes to parking. By developing five micro-depots, SEUR was able to replace many of its vans with electric bikes and increase on-foot delivery.

Thanks to these micro-depots, all of which are conveniently located near the city centre, urban customers benefit from extended opening hours from 9:30 a.m. to 9:30 p.m., a 1-hour time window for their deliveries, and an array of other smart services.

Covering 21,600 km, SEUR’s alternative fleet reduces CO2 emissions by 16% per parcel. This initiative to offer customers sustainable and hassle-free last mile delivery earned SEUR the Actualidad Económica “Best Ideas of the Year” award in 2018.

Smart urban delivery in Madrid

Strategically located throughout Madrid, SEUR’s five micro-depots meet the needs of urban customers for sustainable and hassle-free last mile delivery. So well that the company received a “Best Ideas of the Year” Award for its initiative.

With a dense urban population of 3.1 million, Madrid poses multiple delivery challenges for traditional vans, especially when it comes to parking. By developing five micro-depots, SEUR was able to replace many of its vans with electric bikes and increase on-foot delivery.

Thanks to these micro-depots, all of which are conveniently located near the city centre, urban customers benefit from extended opening hours from 9:30 a.m. to 9:30 p.m., a 1-hour time window for their deliveries, and an array of other smart services.

Covering 21,600 km, SEUR’s alternative fleet reduces CO2 emissions by 16% per parcel. This initiative to offer customers sustainable and hassle-free last mile delivery earned SEUR the Actualidad Económica “Best Ideas of the Year” award in 2018.

Smart urban delivery in London

Opening in the autumn of 2018, the Westminster micro-depot is an all-electric last mile delivery service ideally located in the centre of London, just five minutes from Buckingham Palace, and will be home to the first DPD UK-owned Pickup store.

As of autumn, 2018, the new DPD Westminster micro-depot will provide all-electric last mile delivery throughout London from its location in the borough of Westminster, ideally situated in the heart of the city in close proximity to many of such well-known landmarks as Buckingham Palace.

Equipped with a fully electric fleet of trucks, vans, and Paxsters, the micro-depot will be capable of delivering 2,000 parcels every day. By using electric vehicles for last mile delivery, DPD will achieve a reduction of 45 tonnes of CO2 per year.

DPD Westminster will also be home to the first DPD UK-owned Pickup store, with convenient opening hours from 7:30 a.m. to 5:30 p.m. and a dedicated access point for customers collecting parcels from the site. Thanks to this new facility, DPD will come one step closer to becoming the most responsible city-centre delivery company in the United Kingdom.

Smart urban delivery in London

Opening in the autumn of 2018, the Westminster micro-depot is an all-electric last mile delivery service ideally located in the centre of London, just five minutes from Buckingham Palace, and will be home to the first DPD UK-owned Pickup store.

As of autumn, 2018, the new DPD Westminster micro-depot will provide all-electric last mile delivery throughout London from its location in the borough of Westminster, ideally situated in the heart of the city in close proximity to many of such well-known landmarks as Buckingham Palace.

Equipped with a fully electric fleet of trucks, vans, and Paxsters, the micro-depot will be capable of delivering 2,000 parcels every day. By using electric vehicles for last mile delivery, DPD will achieve a reduction of 45 tonnes of CO2 per year.

DPD Westminster will also be home to the first DPD UK-owned Pickup store, with convenient opening hours from 7:30 a.m. to 5:30 p.m. and a dedicated access point for customers collecting parcels from the site. Thanks to this new facility, DPD will come one step closer to becoming the most responsible city-centre delivery company in the United Kingdom.