Customer Integration Manager F/H

What you’ll do

Your Tasks

1. Digital project management

• Manage projects cross-functionally with all stakeholders (Marketing, Sales, IT, Operations...) of the Group and Business Units.

• Coordinate user requirements and formalise their descriptions, consistently with operational and IT processes

• Manage project resources (time, budget, teams) and maintain planning and budget report

• Deliver solutions in scope, on budget, on time.

• Identify risks and propose contingency plans when needed

• Ensure development, UATs, communication and change management activities (trainings, documentation), of new or evolving services

• Create and maintain the sales support materials

• Design the trainings and train the Business units’ trainers on the benefits and uses of the solutions.

• Coordinate end-to-end tests with Business units

• Act as “business owner” of the group digital solutions in their scope of responsibility

2. Digital Shipping solutions Expertise and market watch

• Share business units best practices regarding shipping solutions & customer integration (from ad’hoc to medium contract customers)

• Watch shipping services market evolutions (user experience, technologies).

• Develop informed opinion about marketplaces, multi-services platforms, resellers

• Define a roadmap for DPDgroup shipping solutions

• Monitor the performances of the shipping services (activity, performance, costs…)

• Identify potential service improvements of existing solutions

• Actively promote group shipping services to internal customers

• Be the reference contact for BU’s requests regarding the managed services.

Your profile

Requirements

Sector and Technical expertise :

• Excellent understanding of order-to-cash and commercial administration processes in CEP sector

• Understanding of BU’s offerings and common services

• General understanding of operations and main underlying systems

• Knowledgeable on CEP market in Europe

• Customer integration technologies (TMS, e-shop plugins, off- and on-line shipping solutions…)

• Web projects on multiple technology platforms (mobile apps and desktop)

• Web-based selling business models (standalone sites, brokers, and marketplaces)

• Ability to leverage technologies as they evolve

• Digital user experience

• Services master data management

• Check-out process design

Organisational and interpersonnal competencies:

• Customer and business orientation

• Marketing approach, offerings benchmark

• Outgoing and curious

• Passionate about growing the business and to drive change

• MS Pack-Office (Excel, Word, PPT)

• Project management, meetings organisation

• Analysis and synthesis

• Multicultural awareness

• Fluent English (written & spoken), other European language is a plus

• Organisation & pragmatism

• Travels in Europe (1 day every other week ca).

• 5 years “field” experience in a Transportation Management Software company (MetaPack, Packlink, PitneyBowes, Boxtal, PackCity… as a small customers integration specialist, or in a transportation company (express integrators), and/or an online marketplace (Amazon Business, eBay B2B…).

Your benefits

Our Offer

The position is reporting directly to the Digital Projects Senior Manager.

Functional management of BUs product marketeers and project teams. No hierarchical management.

Position located in Issy-les-Moulineaux, F-92130, France