Strategic Account Manager E-commerce M/F

Strategic Account Manager E-commerce M/F

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Welcome to DPDgroup

DPDgroup is the largest international parcel delivery network in Europe. DPDgroup combines innovative technology and local knowledge to provide a flexible and user-friendly service for both shippers and shoppers. With its industry-leading Predict service, DPDgroup is setting a new standard for convenience by keeping customers closely in touch with their delivery.With 77,000 delivery experts and a network of more than 46,000 Pickup points, DPDgroup delivers 5.3 million parcels each day – 1.3 billion parcels per year – through the brands DPD, Chronopost, SEUR and BRT.DPDgroup is the parcel delivery network of GeoPost, which posted sales of €7.8 billion in 2019. GeoPost is a holding company owned by Le Groupe La Poste.

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As part of DPDgroup’s Global Accounts Department based in Issy les Moulineaux (near Paris, France), you will contribute to the development of DPDgroup E-commerce European clients & industry strategy by working with central support teams and European subsidiaries.Reporting to the e-commerce Industry Director, you will have the following main missions:1 ° Management of a client and prospect portfolio
  • Foster pan-European growth by coordinating the sales actions with subsidiaries for listed clients according to a defined strategic plan
  • Build and keep up-to-date business plans for these clients, which are consistent with the strategies of the subsidiaries and according to the approach validated in the relevant market
  • Mobilize the group's internal resources, both central (headquarters) and local (Business units), in order to ensure customer acquisition & satisfaction
  • Work in collaboration with support departments (IT, Legal, Marketing, CSR, Communication, etc.)
  • Promote the development of pan-European business within existing clients and also prospects
  • Support the sales initiatives of the subsidiaries on customers & prospects through calls for tenders or direct negotiations with the aim of retaining and developing the group's turnover.
  • Complete and update the Salesforce CRM tool for each account
  • Promote the group's offers to clients/prospects but also during external events.
2 ° Contribute to Ecommerce Market Knowledge & strategy
  • Share information and market trends detected through his/her network (clients, prospect, trade association, internal and external salespeople…) to contribute into improving market knowledge
  • Contribute to the development of strategic presentations related to Ecommerce
  • Recommend innovations and developments towards business units and central HQ departments (Marketing, Operations, IT…)
 The list of tasks is not exhaustive and may be adapted according to your specifics.
You hold a graduate degree (business school or equivalent) and have minimum 5 years experience in international sales in a company with below skills :
  • Passionate with ecommerce
  • Knowledge of the e-commerce market at European level as a pre requisite
  • Strong client management skills and be a confident negotiator
  • Ability to develop a vision on the client/market evolutions to give and to inspire the various stakeholders
  • Full ability to share best practises and guide functional teams at local
  • Flexible for business travel at any time
  • Good operational understanding of all related activities (Information System, Operations, Legal, Sustainable Development ...)
  • Ability to develop leadership, in particular to legitimize its positioning with subsidiaries and influence decisions
  • Excellent organizational skills & ability to manage multiple priorities
  • Ability to develop its internal and external professional network
  • Ability to take decisions and take initiatives
  • Agility to solve problems
  • Synthetic, autonomous & rigorous minded
  • Team spirit and openness
  • Comfortable and efficient in multicultural environments
  • Oral fluency / Good interpersonal skills
  • Fluent in written and spoken English
  • French skills would be an additional advantage
By joining Dpdgroup, you join a very dynamic international group! You will thus have the opportunity to hold a responsible position, to benefit from managerial proximity while being autonomous in your missions.Your skills, your evolution wishes and the support of your Manager will then open opportunities for development within Dpdgroup according to our opportunities.

Published on 2020/08/28