16. January 2020 | Press release

DPD UK tops Money Saving Expert's customer satisfaction poll for seventh year running

16 January 2020 - The UK's favourite parcel delivery company DPD has been voted the best in the business for the seventh year running, in Money Saving Expert's customer satisfaction survey.

Almost 9,500 people took part in the poll on Martin Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas and January Sales peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.

DPD finished the overall winner with 63% of voters rating their service as 'great'. What's more, after returns specialist Collect +, DPD's sister company DPD Local was next with a 56% 'great' score.

Royal Mail was some 8 percentage points behind DPD on 55%. ‘Great' scores for the other major carriers included 42% for UPS, while Parcelforce, FedEx and DHL all tied on 41%. At the bottom of the table, Hermes scored 29% and Yodel 21%.

                                    Major Delivery Companies             ‘Great' Score

                                                         DPD                                               63%
                                                     Collect +                                          61%
                                                    DPD Local                                        56%
                                                    Royal Mail                                        55%
                                            Amazon Logistics                                 52%
                                                          UPS                                              42%
                                                  Parcelforce                                        41%
                                                        Fed Ex                                            41%
                                                           DHL                                              41%
                                                        UK Mail                                           29%
                                                        Hermes                                          29%
                                                            TNT                                              23%
                                                           Yodel                                            21%

The full survey results can be found on the Money Saving Expert website.

DPD's success over the past decade has been largely down to its unique one-hour delivery slot service, Predict. Predict means that all DPD customers receive an email or text notification of their one-hour delivery slot in advance, along with a series of ‘in-flight options' so they can always make arrangements for their delivery, even if they aren't going to be at home.

Increasingly, DPD customers now use the Your DPD app, which has had close to 5 million downloads. The app enables users to personalise their delivery preferences and gives them total control over each parcel.

"To be voted the best in any business seven years running is an amazing achievement, but to do it in our industry, with the level of change we've seen over that period and the huge number of variables we deal with every day, is truly incredible.

We delivered a record number of parcels again between Black Friday and Christmas and service levels were excellent throughout, as this survey clearly shows. Delivering great customer service every single day is what we do, but that level of consistency requires a massive team effort. The whole team deserves huge credit and, with nearly 10,000 parcel recipients voting, this is best recognition going.

We never rest on our laurels at DPD. The investment in our service and our network continues this year as we lead the industry forward again, this time on sustainable deliveries. Our aim is for 10% of our fleet to be electric by the end of 2020, giving us the largest all-electric delivery fleet in the UK."

Dwain McDonald, DPD UK's CEO

About DPD UK

The UK's favourite parcel delivery company: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies seven years running. 

In April 2015, DPD was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.

DPD is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 8,000 vehicles from 65 locations and delivers over 250 million parcels a year.

For further information please contact:

Gordon or Liz at MAW Communications