The best home delivery experience for your customers

Home delivery

The best home delivery experience for your customers

Home delivery

Your customers are expecting rapid delivery with multiple options.

And we want you to go through the best delivery experience, that's why we developed a comprehensive range of services and features to make your life easier. Among these are Predict and myDPD, our two industry-first digital functionalities designed for consumers.

On time

On time

Your customers keep up-to-date on the progress of delivery with advanced notifications.
They have the possibility to be delivered on the weekend.

Live tracking

Live tracking

They can track their parcels and enjoy their free time by knowing exactly when they will be delivered.

Inflight options

Inflight options

Your customers are not always at home to receive their parcels, so we offer them the possibility to change their delivery time and place.

Return

Return

If the item ordered fails to meet expectations, they can easily return it using our solutions*.

* This service has been suspended until further notice between the UK and the EU since 1 January 2021

Learn more about e-shoppers' habits, country per country

 Visit our e-Shopper Barometer comparison tool

Predict provides greater flexibility and convenience

Available in 20 European countries, Predict makes your life easier.

Discover the benefits:

  1. Advanced notifications: your customers are informed of delivery in advance by SMS or email

  2. 1-hour window: they enjoy a precise time slot for delivery

  3. Live-tracking: they follow their delivery directly on their device

  4. Delivery rescheduling: consumers conveniently choose another place or a new time for their parcel - it can be at a neighbour's, a safe spot or the nearest Pickup point

  5. Sustainability: Predict reduces our environmental footprint over the last mile by 5% by better matching consumers' availabilities

As 11.5 million e-shoppers worldwide, your customers manage their parcel delivery online with myDPD

myDPD is a portal that consists of a website and an app and provides a unique digital experience. ​
The award-winning responsive design enables consumers to:

  1. Track their parcel live, and be informed of when we'll be arriving
  2. Manage their parcel delivery on any device
  3. Keep up to date on every important step of delivery, and receive customised messages
  4. Find assistance
  5. Rate their delivery experience

Press release

DPD Portugal launches the 1st customer service chatbot

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Press release

DPD Belux launches its myDPD app

Read more