DPD takes the protection of your personal data very seriously. This applies not just to the data which you entrust to us when you visit our website, but also to the sensitive data which you have to provide when you use online shipping services. For this reason DPD operates its website and Internet portals in compliance with the applicable legislation on data protection and data security.
As a company under private law DPD is in particular subject to the provisions of the Federal Data Protection Act (BDSG) and the Telecommunications Media Act (TMG), as well as the Directive on Data Protection in Postal Services (PDSV) and the Postal Services Act (PostG). In accordance with these regulations DPD has the right to record and process personal data to the extent that this is required for the establishment and implementation of the contractual relationship (master data), to enable the use of its services (usage data) and the invoicing of these services (invoicing data).
DPD wishes to ensure that visitors and users have full confidence in its services and for this purpose the company provides transparent information about the way it deals with personal data. Here you will learn in product-related terms what information is collected and how this information is used.
If you have provided DPD with personal data you can cancel this at any time. We will then immediately delete your data, unless we are under an obligation to archive it. If deletion is not possible for this or any other reason, we will block the data for further use in accordance with federal data protection regulations. The ‘Contact’ navigation element on our website and on our Internet portal enables users, for example, not just to make contact with DPD direct, but also to cancel their consent to the recording, processing and use of their personal data in future. The personal data which has been provided to us is then deleted.
The responsible body under federal data protection legislation is:
DPDgroup International Services GmbH & Co. KG
D- 63741 Aschaffenburg
You can contact our Data Protection Officer at firstname.lastname@example.org.
Data protection information
In order to optimise our service we apply Google Analytics and our own statistical analyses. Google Analytics is a web analysis service provided by Google, which is used for purposes of market research and ensuring that the service meets user requirements. Google Analytics uses “cookies”, which are placed on your computer to make it possible to analyse how you make use of the service. The information generated by the cookies about your use of the service (including your pseudonymised IP address) is as a rule transmitted to and stored by Google on servers in the United States . Google uses this information in order to evaluate your use of the service and to create reports on activities for the operator of the service. Google may also transmit this information to third parties if this is prescribed by law, or if third parties process the data on behalf of Google. On no account will Google connect your IP address with other Google data. At http://tools.google.com/dlpage/gaoptout?hl=de you can, with effect for the future, opt out of the recording and saving of your data at any time. In addition we use Google Analytics remarketing and reports on demographic features and interests in order to display to website visitors relevant advertisements on the partner websites of the Google display and search network. The saving of cookies makes it possible to analyse user behaviour and activate interest-based advertising. With effect for the future you can cancel the recording and use of your data for advertising purposes at any time via the following link: http://www.google.de/settings/ads.
Google DFP (Doubleclick for Publishers) Small Business Server
In accordance with §3 BDSG personal data is defined as individual details about the personal or factual circumstances of a specific or identifiable natural person.
In principle you can use our website (www.dpd.com ) without revealing your identity.
If you subscribe to a personalised service, or request information material to be sent to you by post, we ask you to submit your name and other personal information because we need these details in order to provide the requested service. In the process we record only those details which we actually need to meet your request. The decision is yours whether you wish to take advantage of this service and enter your data for the relevant purpose.
For registration purposes DPD will request your email address, password and other personal information.
DPD stores its data on specially protected servers in Germany. Access to these is only permitted to a few authorised personnel who are responsible for the technical, commercial or editorial aspects of these servers. DPD takes the necessary precautions to guarantee the security of personal data. Your data will be conscientiously protected against loss, destruction, falsification, manipulation and unauthorised access or publication.
DPD uses and processes your personal data only internally within the company. Such data is not passed on, either in the form of sale, rental or exchange. If we need to transfer data to external service providers for the purpose of implementing the relevant service (processing of order data), these service providers will be subject to the provisions of the Federal Data Protection Act, other applicable legal directives and the present declaration on data protection.
DPD does not pass on your data to third persons, unless such transfer takes place in the course of the implementation of a contractual purpose which is known to you, you have given your express consent to such a transfer in advance or the company is under a legal obligation to make such a transfer.
If you have entrusted personal data to DPD you can withdraw this at any time; we will delete your data immediately, unless there is a legal obligation for it to be archived. If deletion is not possible for this or some other reason, we will block the data for any further use, as stipulated by the Federal Data Protection Act (BDSG). The 'Contact' navigation on our website and internet portal enables you not just to get in touch with DPD, for example, you can also cancel your agreement to the future recording, processing and use of your personal data. The personal data you have already provided us with will then be deleted.
In addition you can contact our data protection officer at email@example.com and request the deletion of your personal data. If you have a question about parcel shipping with DPD please do not hesitate to send your request to firstname.lastname@example.org.
When its information portal is accessed, DPD receives usage data which is stored for backup purposes and which may enable identification of the user (e.g. IP address, date, time and the pages which have been accessed). This data is not used in a person-related way and is only analysed for the statistical evaluation of anonymised data records.
DPD can temporarily save IP addresses in particular for the purpose of ensuring effective protection of its website. An IP address is a sequence of numbers which are used for addressing data packages on the internet. If there is a report of misuse, the IP address of the responsible access code is saved during the first login after the reported misuse and, if a court order is made to this effect, passed on to the responsible legal authorities together with the remaining available personal data. If the report of misuse should turn out to be without due cause, the IP address which has been saved will be deleted again immediately.
Our internet pages contain some links to external websites. We are not responsible for the contents of these sites and the terms of their data protection declarations . We therefore recommend that before using other services you should find out about their data protection terms.
If programmes are made available for downloading this is implemented on condition that liability is accepted only in the absence of warranted features, the culpable infringement of major obligations, the deliberate or grossly negligent failure to fulfil other obligations and culpable injury to health.
The use of all brands and logos is only permitted to third parties on request.
If you have any questions, suggestions or remarks on the subject of data protection our data protection officer will be happy to help you and provide you with information about your data which has been saved by us. You can contact him at email@example.com. If you have a question about parcel shipping with DPD please use our email adress firstname.lastname@example.org.
The rapid technical development of the internet and the resulting legal changes make it necessary to modify our data protection declaration from time to time in line with new technical and/or legal requirements. We will keep you informed here about any new developments, which means that you should access our data protection declaration from time to time in order to stay up to date on possible changes.