Your delivery experts

Quality and processes manager

DPDgroup is the second largest international parcel delivery network in Europe. DPDgroup combines innovative technology and local knowledge to provide a flexible and user-friendly service for both shippers and shoppers. 
With more than 68,000 delivery experts and a network of more than 32,000 local Pickup points, DPDgroup delivers 4.8 million parcels to over 230 countries each day through the brands DPD, Chronopost, SEUR and BRT.

 

We offer an excellent opportunity:

  • to be a part of operational area decisions; 
  • to be part of top influencers for market-lead services quality;
  • to set and develop operational processes; 
  • to cooperate with management team in developing optimal service and processes structure; 
  • to make career growth along with the service and processes management system efficient operation.

You‘ll be responsible for:

  • service and process quality controlling;
  • assessing and developing transportation processes to meet business needs;
  • setting and leading effective service and processes management system to meet strategic business objectives; 
  • cooperation with other business areas to ensure service and processes management system value to the business; 
  • leading operational area projects.

We expect You have:

  • university degree; 
  • 3-5 years of professional experience in quality control and management;
  • experience in processes management; 
  • experience in logistics area and general sales knowledge would be significant advantage; 
  • MS Office skills and English language skills. 

And you are: 
 

  • proactive and results oriented; 
  • thinking ahead and innovative; 
  • confident in communication and facilitation; 
  • excited about challenges and capable to man-age uncertainties.

If you are interested in this job position, pleas send your CV with subject „QUALITY AND PROCESSES MANAGER“ email: [email protected]