Do you have a question about the receipt of your parcel?
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December, the heart of the Christmas shopping season! Due to the hustle and bustle of the end of the year, we need a little more time to answer your question. Thanks for your patience!
We take care of your question!
+352 39 53 39 27*
*Monday to Friday from 8:00 am to 6:00 pm.
Our parcel delivery service operates Monday to Friday, from 08.00 to 17.30. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can track your parcel via https://www.dpd.com/tracking
To change the delivery address, you can fill out this form.
If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances.
If you didn’t receive your parcel, the driver might have delivered it at your neigbour or at a Pickup parcelshop. The notification left by the driver gives you the right information. In case you don’t find back the notification, we are happy to help you. Fill out this form with your question.
The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parcel to your neighbour or at a Pickup parcelshop, so that you may receive your parcel as soon as possible.
A question about the shipment of your parcel?Click here