Information for consignees
If you enter the package number in the tracking system, you see that the package status is "Delivered for delivery", this means that your package is already at the courier.If the package is not found in the system, it is not yet delivered to the delivery.If the package number is not known, you can contact the sender for it.
Delivery time depends on the type of service chosen by the sender of the consignment.In case, when ordering / buying a product, you had the opportunity to choose the time interval, the delivery will be delivered within a specified time interval. If you were not able to choose the delivery time, the package will be delivered during the working day.We can provide delivery within a specified time interval only if the originator has chosen this service.
DPD Latvia's courier service in Latvia is regulated by the Postal Law of Latvia, which stipulates that the delivery of postal items to the addressee may only be effected by handing it to the recipient personally against the signature (Paragraph 21 (1) 2) of the Postal Law.
The shipment does not belong to DPD Latvia, we may only issue it to the person indicated on the package by the shipper. If the sender informs us that the parcel may be served to another recipient, then we will be entitled to change the recipient's data and deliver the consignment to another addressee. If you need to change the recipient, please contact the sender.
In order to avoid attempted fraud, and the sender of the consignment would be sure that the consignment will be received by the person to whom it is sent, the courier must ask the consignee to produce the identity document and complete the last 5 digits of the document (enter the scanner).This verification procedure protects your rights as a recipient against the potential loss of the shipment, which is proof that the courier has checked the original of the identity document before the shipment and checked personal data.
If you are worried about privacy, let us know that:
The registration certificate for the processing of personal data processed by the State Data Inspection of the Republic of Latvia to DPD Latvia gives the right to carry out the verification of personal documents and to insert incomplete identification codes into the database.In accordance with Section 10 of the Personal Data Protection Law, DPD Latvia provides:
1) the processing of honest and lawful personal data;
2) the processing of personal data only in accordance with the intended purpose and to the extent required.
We want to assure that any personal data obtained is strictly confidential information used only and only when it is necessary for the sender to verify the exact delivery of the shipment to the correct addressee. Access to databases by non-users and the use of data for other purposes are completely excluded.Based on this explanation, we look forward to your understanding of the situation when you as a recipient must present a personal identification document from which the minimum information is marked. In this way, your rights as a consumer are protected as much as possible.
Case Study:Janis has sent her a new television set to her mother in Valmiera. A courier goes to the specified address, waiting for her at the house, and says that the consignment is intended for her, so that the courier sends out the shipment. The courier returns the shipment to Mrs. and goes away. After some time, John calls and wonders, where is my shipment sent, which my mother did not receive? It turns out that the lady who received the shipment was not the mother of John, but the scammer. How could the messenger know that this is not John's mom?In order to avoid such a situation, the courier service is issued only when the beneficiary is presenting an identity document and the courier will write down 5 digits from the document number. Thus, the sender can feel confident that the shipment will be delivered to the intended recipient, the recipient can feel secure, knowing that the shipment will not be available to anyone else, and the courier will feel confident that everything has been done correctly and all parties are satisfied.
Note: Identity Documents In Latvia, there is a passport and ID card, and DPD Latvija accepts the presentation of a driving license
DPD is an intermediary between the consignor and the consignee and is solely responsible for the delivery of the consignment. Signature before opening, unpacking, etc. means that the consignment has been delivered to the recipient as received from the sender, i.e. closed and closed.
If, at the time of delivery, the courier has to collect the amount of cash indicated by the sender, the courier will issue a special document - COD receipt for the transaction. It confirms the payment received in cash in cash.
COD Receipts require that a COD receipt is issued for the dispatch of the item (postpay ship *), i.e. for foreign money, which DPD then transfers to the sender, such as the online store. According to SRS reference number 15.5.3 / 1221 dated January 19, 2009, the COD receipt is tantamount to a cash payment reasoning document and DPD Latvia must ensure that the receipt contains all the Cabinet of Ministers October 21, 2003 Regulations No. 584 "Cashier Operational Accounting Rules ", the requisites specified in Paragraph 14, including the identity code:"14.3. name and surname and personal identification code (for residents) of the physical person - cash payer, ... or personal identification code and country name (for non-residents) ... "
* Postpay mail is a postal item that is issued to the recipient by collecting the amount indicated by his sender, which the postal merchant sends in return for the address given by the sender.
At the time of shipment delivery, the BUDGET is obliged to make an assessment of the outer packaging of the shipment.
If in the presence of a courier you notice that:
1. Damaged outer packagings of the pack: indicate the courier to it and inform you that you want to check the content of the shipment. Sign up for the receipt and, with the courier, make an assessment of the contents of the shipment. If the contents of the consignment:
Not damaged, then we look forward to your understanding, as the small damage to the outer packaging of the consignment may, depending on the quality of the package packaging, arise during the handling of the shipment. Your signature confirms that the contents of the shipment have been delivered intact.Damaged, then ask the courier to draw up a Damage Act. In this case, you can refuse or accept the shipment, depending on your choice. If you refuse the shipment, the messenger will make a corresponding denial of receipt. If you would like to file a claim for damage to the contents of the shipment, please contact the shipper, who will, in turn, file a claim in the respective DPD branch with whom the delivery contract has been concluded.
2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the consignment: indicate the courier to it and inform you that you want to check the contents of the consignment. Sign up for the receipt and, with the courier, make an assessment of the contents of the shipment. If the contents of the consignment:
not damaged, then no additional operations are required;is damaged, then ask the courier to draw up a Damage Act. In this case, the consignment remains with the recipient. If you would like to file a claim for damage to the contents of the shipment, please contact the shipper, who will, in turn, file a claim in the respective DPD branch with whom the delivery contract has been concluded.If after leaving the courier you notice that:1. Damaged outer packagings of the package and contents of the consignment:
Not damaged, then we look forward to your understanding, because small damage to the outer packaging of the shipment depending on the quality of the package packaging can occur during processing of the shipment;it is damaged, then immediately inform the sender about the situation and attach to the application the pictures of both the external and internal status of the package, i.e., the outer packaging, inner packaging, damage to the contents of the consignment;2. The outer packaging of the package is not damaged, but only the contents of the consignment are damaged; then immediately inform the sender about the situation and add to the application both the external and internal pictures of the package, i.e., the outer packaging, inner packaging, damage to the contents of the consignment.
NOTE! The financial matters concerning the consignment must be handled by the consignee.
If the recipient is an DPD customer who has himself claimed a particular shipment from another address and himself pays for the delivery of this shipment, in such a case, the recipient lodges a claim against DPD in accordance with the prescribed procedures described:
You will receive an SMS or an e-mail indicating that on the next business day or today, within 1 hour interval, our courier will deliver a letter addressed to you.
"The day off, the DPD courier will give you the package 05757000157953. If you want to change the delivery data, go to https://dpdpaka.dpd.lv/hashlin k -auth? Ccp-secure = YkXXxXd3dlVE QTAwNERYUGwvYVN4RDlraUNIbVAxby 9WTXZXWVAvS3JJUT0 ="
"DPD from 16: 12-17: 12 package packages 05806111413000. If you want to change the delivery data, go to https://dpdpaka.dpd.lv/hashlin k -auth? Ccp-secure = WUdEcXTDR3dV V25YYjcxNnRIWlN4dmZRVXlpanptdl NhcmXXcG0rOXpQRT0 ="
If you are satisfied with the day / time of delivery and do not want to change anything, wait for the messenger to arrive!
If, however, the date or time of delivery is not suitable for you by going to the SMS or e-mail link and choosing from one of the following options:
- Change delivery date;
- Change shipping address;
- Forward to any of the Pickup network points;
- Cancel the shipment.
For your attention:
It is not possible to change the delivery time interval indicated on the delivery date.
In the specified 1 hour time interval, delivery can only be provided at the specified shipping address.
Changing the shipping address, the delivery moves to the next working day.
Changing the delivery date, the scheduled delivery time interval may also change, so you will receive a new delivery time interval on the chosen delivery day in the morning.
If you have any questions, please contact the Customer Service Department at Tel: 67387284, e-mail: [email protected]
Using Predict, we inform the sender via SMS or email, which specifies the exact time interval for one consignment to be delivered. The information is sent on the day of delivery, and if the delivery time does not satisfy the recipient, he can choose an alternative delivery date by sending a reply by SMS or e-mail. DPD always offers three alternative delivery dates.
Predict is available in Belgium, the Czech Republic, Germany, Estonia, France, the United Kingdom, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Austria, Poland, Portugal, Slovakia, Slovenia, Spain and Switzerland.
Frequently asked questions
Waiting for delivery? Your parcel can be tracked by entering the 14-digit parcel number in our tracking program. By following the link, you will see your parcel lifecycle, countries / cities in which it was at the time when it was scanned.
If the parcel is not found in the tracking system, it has not yet been given to DPD for delivery. In case if the parcel number is not known, we recommend to contact with the consignor to find it out.
If you can not find the parcel or you do not understand the information provided in our tracking system, please write us a statement, providing with the necessary information: name, surname, company name, parcel number, delivery address, sender (name and country) and customer contact information. Fill out the contact form here >>
Please fill out the contact form or call the Customer service department by phone 67 387 284. Give detailed description of the situation, mentioning the package number, date, shipping address and other details that will help us to resolve the situation.
There are several options to order a courier:
1) Call the Pick-up order line by phone: +371 67 060 519 (for contract customers and companies / individuals who want to pay by cash)
2) Using the option to apply for a courier online: www.epaka.lv
3) By sending a filled out Guarantee letter. More information here >>
4) By using Mobilly system. More information here >>
Remember! For customers who use guarantee letters for delivery, there is an additional 21% service charge applied.
This can be done by calling the Customer service department by phone 67 387 284 or by filling the contact form. Please state the company name and the date when the pick-up was scheduled.
Thank you for canceling the order in time!
Yes, the service Collection Request provides a parcel pick-up from a country of your choice and delivering it to Latvia.
For corporate customers – an additional fee for service + 5 EUR at the prices specified in the price list >>
For private person - an additional fee for service +5 EUR at the prices specified in the price list >>
By placing an order on a working day until 15:00, shipment from the Baltic countries will be collected on the same day, but from other EU countries - the next working day.
DPD provides deliveries only within the EU.
For deliveries in the territory of Latvia, from/to Sweden, Finland, Poland, and other EU member states, the price is calculated for each unit separately.
The price for deliveries from/to Lithuania and Estonia is calculated by the total weight of the shipment for a receiver.
The final price depends on several parameters – whether you are a DPD contractual client, legal or physical person, and what type of payment you wish to use.
If you have any questions, contact the Sales Department by calling +371 67 387 286 or by sending an e-mail to [email protected]
The price of the service depends on a number of factors:
- whether you are a private person or legal person (have or don’t have an agreement with DPD);
- what type of payment do you choose – cash, money transfer, invoicing or use of Mobilly;
- what is the pick-up country and delivery country;
- the amount of parcels in the order;
- the weight of each parcel.
Please provide all the necessary information in the contact form, so that we can offer you a corresponding price.
This can be done by filling out the contract signing form on the DPD homepage. More information can be found here >>
All of the parcels are transported to the DPD central terminal in Riga where they are weighed. The client only has to inform the DPD operator about the approximate weight of the parcel, so we can evaluate what type of transport should be used.
DPD couriers do not sign invoices, because they are not the receivers of the parcels. The courier will deliver the parcel together with the invoice to your client, who will then sign it, stamp it, and give the second copy to the DPD courier, who will bring it to our office, so that we can send it to you.
We do not request any freight accompanying documents as Latvia joined the EU, even for shipments outside the territory of Latvia (to EU member states).
The pick-up of parcels on working days is carried out in the time period specified by you (during the order placement). If the order is registered before the specified time in a certain city or region, the parcel will be picked up on the same working day, if it is done later – on the next working day.
The shipment was not picked up on time? Contact us! Please provide the respective address and your contact information: name of the company/name, surname, client ID (for contractual clients).
Your parcel is handed over for delivery to the courier in accordance with the specified address. If the mentioned address is not correct or if you wish to change the delivery address, it is quite possible that the next delivery attempt is not carried out by the same courier on the same day.
It is also very important for you to note the correct phone number – if an incorrect phone number or no number at all is indicated on the parcel, the courier or the Customer Service Department will not be able to contact you.
Please contact the Customer Service Department calling +371 67 387 284 or fill out the contact form mentioning the new delivery address, telephone number, door code, or any other specific information, also indicating the number of the parcel to be delivered.
Are you experiencing any issue with the DPD parcel processing programs? Please notify us about these issues, so that we can solve them as soon as possible.
When filling out the contact form, please state which program you were using, what kind of issue did you face, and at what stage/time did issues occur?