Your delivery experts

Plus services - more than just delivery

DPD has numerous options covering every aspect of domestic parcel shipping - from Saturday delivery to specially tailored made logistic solutions. Discover the possibilities!

Saturday delivery * 

In Latvia – available in the whole country;
In Estonia – available in the whole country;
In Lithuania – available in Vilnius and Kaunas (cities Klaipeda, Siauliai, Panevezys, Alytus, Marijampole, Utena, Taurage, Telsiai - upon agreement;) 

* saturday delivery applies only to parcels up to 31.5 kg; saturday delivery is provided with labels that are prepared in DPD programs

Shipping to Lithuania or Estonia, additional fee is +50% of delivery price.

 

For shipments in Latvia fee is calculated depending on delivery place:

Territory

Additional fee to delivery price

Riga

€ 1.42

Aizkraukle, Aluksne, Balvi, Bauska, Cesis, Daugavpils, Dobele, Gulbene, Jelgava, Jekabpils, Jurmala, Kraslava, Kuldiga, Liepaja, Limbazi, Ludza, Madona, Ogre, Preili, Rezekne, Saldus, Talsi, Tukums, Valka, Valmiera, Ventspils

Adazi region, Babite region, Baldone region, Carnikava region, Garkalne region, Incukalns region, Krimulda region, Malpils region, Marupe region, Olaine region, Ropazi region, Salaspils region, Saulkrasti region, Sigulda redion, Stopini region, Seja region , Kekava region

€ 2.85

Rest of Latvia

€ 4.27

Cash on Delivery (COD)

Cash on Delivery (COD) is service that provides opportunity to collect clients indicated amount of money by cash or by bankcard at the time of delivery. Courier collects clients indicated amount of money at the time of delivery and writes out a receipt for receiver. Collected money is transferred to clients bank account in pre-agreed terms. In order to use this service, an enclosure of agreement about collecting cash (COD) needs to be concluded.

Collection Request

Collection and delivery of parcel from an address, different from clients address.
Price for service in Latvia is calculated as standard price according shipments to weight.
Price for shipments from Lithuania and Estonia – 5.00 EUR.

Conditions to apply for Collection Request >>

Deliveries to the supermarket chains

Supermarket chain list in Riga includes: Beta, Maxima, Rimi, Supernetto, Mego, Sky, Prisma. 

The list is not completed and can be modified any time without individual notification.

Price for deliveries to the supermarket chains – 3.98 EUR for each shipment.

Delivery to islands

In Estonia: Kihnu, Vormsi, Hiiumaa, Ruhnu, Saaremaa, Osmusaar, Piirisaar, Naissaar - standard price + 8 EUR in Lithuania: Curonian spit – standard price + 21 EUR.

Shipment delivery approval (POD - proof of delivery)

Paper or electronic document proving the executed service to the named address of delivery. In the document is visible parcels label no., receivers surname, address, signature and the time of delivery.
Price for one-time shipment delivery approval (for sender) – 4.27 EUR.
Subscribers fee for constant access for receiving shipment delivery approval using the Internet and password – 2.13 EUR per month.

See sample here >>

Document (invoice) return service

Only documents, given to courier by Receiver during delivery process will be returned to Customer.Invoices are returned to the sender 1, 2 or 4 times a month.

Price for service in Latvia – standard price according to shipments weight.

Document return control – 42.69 EUR or 85.37 EUR per month, depending on the chosen service.

Loading/unloading

If weight of shipment at the moment of delivery is over 31.5 kg, unloading should be provided by Receiver.If the total weight of all shipments at the moment of pick-up is over 31.5 kg, loading should be provided by Sender.
Price for shipments loading/unloading, if its not provided by Sender/Receiver – 0.07 EUR/kg.

Delivery of non standard packed units

If parcel or pallet does not conform to standard size or weight is over 700 kg, it’s considered to be a large-size, non standard unit.If height of the pallet is less than 1.00 m, it’s considered to be a non standard unit.If it’s not impossible, due to security or measurement reasons, to put parcel on conveyor, for example oils, paints, glues and other, it’s considered to be a non standard or improper packed unit.
Delivery of non standard packed units – standard price + 50%.

Household appliances are not placed on pallet

Items protrude outside the pallet

Items are not placed on proper pallet

Item is not packed in a box or other solid packaging

Height of a pallet is under 1.00 m

Parcel exceeds standard measurements

Large-size shipment delivery with unloading (additional loader) 

By concluding an enclosure of agreement, it is possible to apply for large-size shipment delivery with unloading.

The service charge for one loading case:

  • In Riga, Jelgava, Jekabpils, Daugavpils, Rezekne, Saldus, Liepaja, Talsi, Ventspils, Valmiera, Cesis, Gulbene – 14,23 EUR + VAT;
  • Rest of Latvia – 21,34 EUR + VAT.

Conditions for this service:

  • Service is available only for clients that have signed a contract with DPD;
  • Shipment's max weight – 80 kg;
  • Longest side: max – 2,2 m;
  • Delivery is provided within two working days;
  • The service applies only for deliveries on working days.

Shipment preparation

  • Shipment must be marked DPD's blue tape and label "Additional loader" (you can get sample by contacting sales department sales@dpd.lv or by phone 67 387 286);
  • When preparing shipment label, till 15:00 on the current day you must specify following information (you can do it by entering it in the appropriate field in Epaka.lv or SSA or by e-mailing the information to your customer service specialist):

               • delivery address,
               • type of goods,
               • how many units will be in the shipment + weight and dimensions of each unit, 
               • to which floor the shipment must be carried,
               • desired delivery time (DPD will try to take into consideration client's wishes,
                  but it does not guarantee the delivery on the selected time interval).

For additional information please contact the sales department by e-mail sales@dpd.lv or by phone +371 67 387 286.

Higher insurance

All parcels in DPD system are automatically provided with compensation up to 520 € per unit, but no more than 13 000 € per shipment. In case of concluded cooperation agreement, an extra insurance is available up to 30 000 € per shipment.

Application for Higher insurance you can download here

Online shipment tracking (Track & Trace)

On-line parcel traffic monitoring system that allows you to track your shipment at any time by entering the parcels label no. in the Internet.

Track & trace >>

Reservation

Service is provided for deliveries for private persons in Riga territory. Receiver has an opportunity to select one delivery day in two-week period with 1 or 2 hour (depends on shipment) delivery interval, in which to receive shipment.

Reservation is possible for:

  • Parcels up to 31.5 kg delivery – delivery time interval 1 hour;
  • Shipments over 31.5 kg delivery - delivery time interval 2 hours;
  • Shipments over 31.5 kg delivery with additional loader - delivery time interval 2 hours.

With Reservation, we provide an opportunity to shipment receivers more effectively plan their time, receiver knows that delivery will be made in particular time interval. This service can be combined with plus services Cash on Delivery (COD) and Return of documents (ROD).

For more information regarding service, please contact Sales and marketing dep. by phone +371 67 387 286 or send an e-mail to address  sales@dpd.lv.

Delivery with PIN code

This is an opportunity to receive shipment not only by receiver that is specified on parcel label, but shipment also can be handed to third party, this person must present valid personal identification document and in addition he must be able to enter 4-digit PIN code, that is generated and sent to shipment receiver in text message or e-mail. Receiver has the rights to give it to another person.

New solution helps to avoid situations, when receiver don’t get the shipment and also it helps to avoid repeated deliveries. Delivery with PIN code helps to improve shipper service quality, making delivery easy and simple as well.

For more information regarding service, please contact Sales and marketing dep. by phone +371 67 387 286 or send an e-mail to address sales@dpd.lv.

Order line

Phone: 67 060 519

P.-Pk. 8:00-18:00

 

Customer Service Department

Phone: 67 387 284

E-mail: info@dpd.lv

 

Sales Department

Phone: 67 387 286

E-mail: sales@dpd.lv

 

Paku Skapis informative phone

Phone: 67 387 282

E-mail:  info@dpd.lv