Waiting for delivery? Your parcel can be tracked by entering the 14-digit parcel number in our tracking program. By following the link, you will see your parcel lifecycle, countries / cities in which it was at the time when it was scanned.
If the parcel is not found in the tracking system, it has not yet been given to DPD for delivery. In case if the parcel number is not known, we recommend to contact with the consignor to find it out.
If you can not find the parcel or you do not understand the information provided in our tracking system, please write us a statement, providing with the necessary information: name, surname, company name, parcel number, delivery address, sender (name and country) and customer contact information. Fill out the contact form here >>
You can find out your shipment location by entering the 14-digit parcel tracking number in our tracking program.
When entering the parcel number, you see that the code 03 "Passed delivery" is scanned that means that your parcel has been given to courier, whose route will include your specified delivery address.
If you were able to choose the time interval for the shipment when you were ordering / buying this product then it will be delivered within a specified time interval. If you did not have the opportunity to choose the time of delivery, the package will be delivered at working day in time interval from 8:00 to 18:00. Our system provides delivery at specified time or time interval only if the sender has chosen this service.
Delivery times for Latvia and Europe can be found here >>
In case you have more questions, please contact us here >>
Please fill out the contact form or call the Customer service department by phone 67 387 284. Give detailed description of the situation, mentioning the package number, date, shipping address and other details that will help us to resolve the situation.
There are several options to order a courier:
1) Call the Pick-up order line by phone: +371 67 060 519 (for contract customers and companies / individuals who want to pay by cash)
2) Using the option to apply for a courier online: www.epaka.lv
3) By sending a filled out Guarantee letter. More information here >>
4) By using Mobilly system. More information here >>
Remember! For customers who use guarantee letters for delivery, there is an additional 21% service charge applied.
This can be done by calling the Customer service department by phone 67 387 284 or by filling the contact form. Please state the company name and the date when the pick-up was scheduled.
Thank you for canceling the order in time!
Yes, the service Collection Request provides a parcel pick-up from a country of your choice and delivering it to Latvia.
For corporate customers – an additional fee for service + 5 EUR at the prices specified in the price list >>
For private person - an additional fee for service +5 EUR at the prices specified in the price list >>
By placing an order on a working day until 15:00, shipment from the Baltic countries will be collected on the same day, but from other EU countries - the next working day.
DPD provides deliveries only within the EU.
Yes, it is. This service can be used when choosing one of the following options:
- by ticking the “cash on pick-up” (COP) option when using www.epaka.lv;
- by informing the operator, when placing an order on the phone (+371 67 060 519), that you wish to pay by cash;
- by coming to our office in Uriekstes iela 8a, Riga, and handing the parcel over in person.
For deliveries in the territory of Latvia, from/to Sweden, Finland, Poland, and other EU member states, the price is calculated for each unit separately.
The price for deliveries from/to Lithuania and Estonia is calculated by the total weight of the shipment for a receiver.
The final price depends on several parameters – whether you are a DPD contractual client, legal or physical person, and what type of payment you wish to use.
If you have any questions, contact the Sales Department by calling +371 67 387 286 or by sending an e-mail to email@example.com
The price of the service depends on a number of factors:
- whether you are a private person or legal person (have or don’t have an agreement with DPD);
- what type of payment do you choose – cash, money transfer, invoicing or use of Mobilly;
- what is the pick-up country and delivery country;
- the amount of parcels in the order;
- the weight of each parcel.
Please provide all the necessary information in the contact form, so that we can offer you a corresponding price.
This can be done by filling out the contract signing form on the DPD homepage. More information can be found here >>
All of the parcels are transported to the DPD central terminal in Riga where they are weighed. The client only has to inform the DPD operator about the approximate weight of the parcel, so we can evaluate what type of transport should be used.
DPD couriers do not sign invoices, because they are not the receivers of the parcels. The courier will deliver the parcel together with the invoice to your client, who will then sign it, stamp it, and give the second copy to the DPD courier, who will bring it to our office, so that we can send it to you.
We do not request any freight accompanying documents as Latvia joined the EU, even for shipments outside the territory of Latvia (to EU member states).
The pick-up of parcels on working days is carried out in the time period specified by you (during the order placement). If the order is registered before the specified time in a certain city or region, the parcel will be picked up on the same working day, if it is done later – on the next working day.
The shipment was not picked up on time? Contact us! Please provide the respective address and your contact information: name of the company/name, surname, client ID (for contractual clients).
Your parcel is handed over for delivery to the courier in accordance with the specified address. If the mentioned address is not correct or if you wish to change the delivery address, it is quite possible that the next delivery attempt is not carried out by the same courier on the same day.
It is also very important for you to note the correct phone number – if an incorrect phone number or no number at all is indicated on the parcel, the courier or the Customer Service Department will not be able to contact you.
Please contact the Customer Service Department calling +371 67 387 284 or fill out the contact form mentioning the new delivery address, telephone number, door code, or any other specific information, also indicating the number of the parcel to be delivered.
Are you experiencing any issue with the DPD parcel processing programs? Please notify us about these issues, so that we can solve them as soon as possible.
When filling out the contact form, please state which program you were using, what kind of issue did you face, and at what stage/time did issues occur?