Ask your neighbours if they have received your parcel. Your parcel can always be delivered to your neighbours, even if you didn't find a not home message in your mailbox.
Have your neighbours not received your parcel either? Please wait three business days before contacting us. In many cases the parcel will still be delivered to you.
Good to know: our customer service cannot start an investigation on your parcel if three working days have not yet passed.
Status: The shipment has been delayed for a longer period of time:
If you have not seen any new updates in your Track and Trace for several days, we would like to investigate. In that case, it's best to contact the sender of the parcel. Even if the parcel has already been transferred to DPD, contacting the sender is the right next step. The sender will request for an investigation of your package. The sender also has additional parcel information, which is important for the investigation.
You can find your parcel number in the DPD notification which you received by email.
by using the form below