Explanation of necessary information
This invoice or notice of liability must state the company name of the sender / DPD customer. The invoice or notice of liability must also indicate the parcel number(s) to which the claim applies. If the claim applies to multiple parcel numbers, all these parcel numbers must be stated.
In addition, the invoice must include the total claim amount for which the sender is holding DPD liable. The sender is hereby entitled to claim the shipping costs one time (1x), which DPD will invoice to the sender. The basis for remuneration is the purchase value (exclusive of VAT), unless otherwise determined in the General Conditions.
The invoice must state the name and delivery address of the recipient. A deviating invoice and delivery address is permitted, provided that it is stated on the sales invoice. If no sales invoice is available, the sending of a delivery note stating the contents of the parcel, in combination with the purchase invoice of the parcel’s contents, will suffice.
The shipping list states the parcels picked up from the sender on a certain day by or on behalf of DPD. The shipping list must be signed by the pick-up driver. An unsigned shipping list will not be accepted. In addition, there are pick-up methods that require signing for pallets rather than for the number of parcels. In that case, the signed list must be forwarded.
This Statement Transport Insurance must be made available by each sender / customer of DPD in the event of a claim. The sender must indicate on this statement whether his/her parcels have been insured externally for transport damages. This statement must be composed in name of the sender (that is to say, not in name of the sub-customer or recipient). There are 2 possible versions of the statement:
- General STI: This is valid during the current calendar year and applies to all parcels sent in that year through the sender.
- STI on parcel level: This STI only applies to the parcel number(s) stated by the customer at the top of the document. It may indicate whether or not the parcel is insured elsewhere, and/or whether a higher insurance has been taken out for the parcel.
If the recipient does not recognize the signature on the proof of delivery, DPD may request a statement from the recipient. This statement must include the parcel number(s), signature date and full NAC data (name, address and city) of the recipient. The statement must show that the recipient has not received the parcel, and that he/she does not recognize the signature. The statement must also be signed by the recipient.