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The tool helps e-commerce entrepreneurs expand overseas, for example in France or Spain.
The threshold e-commerce companies must cross if they want to do business abroad is high. Entrepreneurs have to make decisions about whether to expand into one or more countries, designing a web shop and setting up shipments. 23 e-commerce professionals within the Cross Border E-commerce Expert Group of Shopping Tomorrow (from companies such as bol.com, Noppies, Salesupply and DPD) have assessed this material and developed an online cross-border tool.
Entrepreneurs to use this tool to obtain advise that is based on their own situation. This makes it easier for them to venture into a foreign country. The advice could concern areas such as marketing, regulations, shipments and setting up a web shop. The first advice available relates to a roll-out into France or Spain. The intention is to expand the tool with recommendations for other interesting e-commerce countries.
One of the experts, Sjoukje Goldman MSc (marketing strategy teacher, project leader from the ‘Crossborder Ecommerce in Europe’ project and doctoral candidate with the Digital Commerce research group of Amsterdam University of Applied Sciences) explains why these countries have been chosen: “France and Spain are in fourth and fifth place in terms of countries with the highest cross-border potential. This potential has been calculated on the basis of the revenue from cross-border consumer spending in foreign web shops. However, little is still known about France and Spain, making the choice for these countries an obvious one.”
How does the cross-border tool work?
The first question entrepreneurs are asked in the online tool is what type of entrepreneur they are: a starter in e-commerce, a starter abroad or a professional. They can also choose between France or Spain at this stage. After this, they are shown questions that are relevant to their ambition. The answers and input they give can then be used to create an advisory report. This personalised advice will support the most optimal roll-out of a successful expansion into France or Spain.
View the tool at www.crossbordertool.nl
Cross-border e-commerce trends in Europe
The European e-commerce market is developing rapidly – a fact that applies to entrepreneurs and e-commerce companies, but also to European e-shoppers. This was revealed by, among other things, a survey that Kantar TNS carried out for DPD Group among 23,450 e-shoppers in 21 countries. The study also clearly revealed the huge potential of this market and identified various cross-border e-commerce trends. View the findings and conclusions.
Best, 11 April 2017 – DPD and PostMasters has today announced that they are further expanding their partnership. This means that from now on you can send parcels via DPD from both the PostMasters Business Centres and the Express branches. DPD is responding to the increasing demand among consumers, entrepreneurs and SMEs for a broader range of postal and parcel services, and to not be dependent on a single party. Parcels can currently be sent via from the 30 PostMasters locations. The ambition is to expand these services over the course of the year to 100 locations across the country.
Individuals, entrepreneurs and SMEs that want DPD to deliver their parcels can do so by entrusting the entire service, from start to finish, to PostMasters. DPD itself has an extensive ground network in Europe and more than 30,000 Pickup parcelshops in 21 countries across the continent. This enables it to ensure that parcels reach their destination quickly and efficiently.
Eric Dietz, CEO of DPD Nederland: “With the ambition to be number 1 in the European parcel market, DPD wants to serve all market segments. Partnerships with other parties give DPD the opportunity to meet the demands of individuals, entrepreneurs and SMEs, and to grow in those segments. We have found a good partner in PostMasters for this market segment and we want to collaborate with them for the long term.”
Thomas van der Lubbe, CEO of PostMasters: “We are very enthusiastic at PostMasters about this new partnership with DPD. The high quality of their services and DPD’s intricate network in Europe, combined with PostMasters’ growing retail network, offers both companies opportunities to grow in the retail market. PostMasters and the PostMasters Express store-in-store formula serve many customers efficiently every day and thus enable the company to retain them successfully. PostMasters also works with other retail chains, including Retail Development Company (known from The Read Shop, among others), and is planning to grow from the current 30 locations in the Netherlands to 100 by the end of 2017.”
New pan-European survey uncovers trends; changing ways to pay, importance of trust and crumbling borders for shoppers in search of a bargain.
DPDgroup, the leading parcel delivery brand, today shines light on the rapidly changing landscape of online shopping in Europe in a new E-Shopper Barometer report.
In the first and most extensive report to focus on online shopping trends in Europe, Kantar TNS interviewed 23,450 participants across 21 countries*. The survey highlights micro trends including the most surprising online purchases as well as and preferred payment methods from the UK to Estonia. It also unearths macro trends such as the rapid growth of mobile shopping in countries with lower internet penetration, the increasing preference for e-shopping abroad, and the importance of transparency and flexibility offered in deliveries and returns.
“Our report highlights the main e-commerce trends in Europe and provides a good overview of e-shoppers’ online behaviours, bearing in mind that these vary from country to country. Cross-border shopping is however popular across the region, with more than two thirds of those who purchase abroad doing so in other European countries. There’s also room for growth in coming years as a significant number of Europeans who have not yet purchased on foreign websites intend to do so.” Jean-Claude Sonet, Marketing, Communication and CSR Director, DPDgroup
Ways to shop and pay vary, but trust and flexibility are a key constant
- Most online purchases are still made by laptop or desktop PC. Orders made by smartphone (35 %) are growing, however, and 42 % of those surveyed said that they consider a mobile friendly website an essential factor in making purchases.
- Digital wallets (e.g. PayPal) still outstrip credit cards as the preferred means of payment online (42 to 35 %), even in many Western European countries, while cash-on-delivery is most popular in the Eastern Bloc, highlighting the importance of trust when making purchases.
- Home is still the preferred point of delivery for most (84 % of participants), but many are considering alternatives such as parcel delivery lockers or post offices, underlining the need for seamless delivery options that fit shoppers’ lifestyles.
- Flexibility is key – most e-shoppers say next day delivery, realtime tracking and the option to reschedule are more likely to make them purchase from a specific retailer over other delivery options including weekend or evening deliveries. Nearly half of e-shoppers also rely on delivery time notifications provided by the courier.
Online shopping is driven by heavy buyers, but habits are changing
- Heavy buyers, account for 85 % of declared online purchases in Europe, meaning attracting repeat customers is now more important than ever for e-tailers. Flexible and reliable delivery options will be crucial in encouraging occasional buyers to purchase more frequently.
- Internet penetration does not correlate with the average number of online purchases made each year; just 44 % of e-shoppers in the Netherlands (94 % population online) buy online once per month or more, compared to 52 % of Italians (just 66 % of population online).
- Fashion, books, electronics, beauty and health products remain most popular across Europe, with some startling local variations. The UK is far ahead in %age of food purchases made online, while German shoppers are the most comfortable ordering medicine from websites.
European shoppers look for opportunities in neighbouring countries
- More than half of e-shoppers (52%) have made a purchase from a foreign website before, although an analysis of latest online purchases shows that only 17% were made on foreign websites, suggesting significant room for growth.
- Fashion, electronics and books the most popular products types.
- Western European countries favour geographic proximity for purchases on foreign websites – a third of e-shoppers buy on sites located in neighbouring markets.
- Eastern European countries are likely to experience growth here, with 61% of Polish participants and 46% of Romanians indicating they are considering shipping abroad in future.
- Shoppers need the cross-border experience to improve, particularly delivery and the returns process, as foreign websites do not always take into account specific local requirements or delivery networks.
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Strong growth of GeoPost results
GeoPost continues to grow, reporting revenue of €6.2 billion, an increase of 8.6% (up 9.3% on a like-for-like basis).
This performance was driven by an increase in volumes (up 9.4%) compared to 2015, bringing the total number of parcels delivered worldwide to 1.1 billion.
Thanks to strong growth results, and through its international network DPDgroup, GeoPost has consolidated its No. 2 position on the European CEP (Courier Express Parcel) market:
- With a significant presence in all key European markets, DPDgroup showed strong sales performance, primarily in the United Kingdom (up 13.2%), France (up 10.8%), Spain (up 10%), Benelux (up 9.2%), Germany (up 7.8%) and Poland1 (up 7.2%)
- With volume gains of 21.8%, DPDgroup remains the most dynamic European player in terms of BtoC activity growth; thereby over 36% of DPDgroup volumes now come from BtoC.
- Another growth driver for DPDgroup is the increase in intra-European volumes, which increased by 13.1%, and the group maintains its position as No. 1 in this segment thanks to the largest European road delivery network
GeoPost is Le Groupe La Poste's Express Parcels business unit, making up 26% of its announced 2016 revenue of €23.294 billion.
A year of external growth
In 2016, the company continued its external growth strategy, with a number of investments:
- Acquisition in January 2016 of the not yet held 50% stake in DPD Russia, operating in Russia, Kazakhstan and Belarus.
- Acquisition in March 2016, of the not yet held 40% stake in British operator wnDirect, which specialises in supporting e-tailers in their international growth.
- Acquisition in July 2016 of 100% of Biologistic: one of the leading players in France in temperature-controlled transport of healthcare/pharmacy products
- Acquisition in October 2016 of 100% of DPD Zeitfracht, thereby holding 100% of the DPD franchise network in Germany by the end of 2016.
- Acquisition in December 2016 of 60% in JadLog: No. 2 in the express parcel market in Brazil
- Acquisition in January 2017, GeoPost acquired a minority stake of 37.5% in BRT, the Italian Express market leader.
GeoPost also aims to continue its development in Russia, and in December 2016 requested permission from the Russian competition authority for a merger between its subsidiary DPD Russia and SPSR Express.
DPDgroup, a major player in cross-border e-commerce
One in every two Europeans have previously made online purchases from a foreign site. Of those, 69% have previously purchased from a foreign site located in Europe (33% in the UK, 39% in neighbouring countries) and 66% from a site located outside Europe (40% in China and 34% in the USA).
In addition to its No. 1 road network in Europe, DPDgroup has developed unique and seamless services across its network:
- Pickup: a network of over 28,000 parcel shops in 23 countries. Parcel shops are gaining ground in the customer habits of e-shoppers in Europe. Representing the second most popular delivery option for 16% of them, with 52% saying they intend to use it in the future, offering potential for significant growth.
- Predict: with a presence in 20 countries, Predict is a unique interactive delivery service that guarantees home delivery within a 1-hour window. Predict also offers the option to re-schedule delivery for another date or to another location: to a different address, a neighbour or a Pickup point of their choosing.
DPDgroup, an actor at the forefront of innovation
By constantly innovating to offer more and more services, more choice and more convenience
- By developing distinctive services: thereby DPDgroup has developed a parcel concierge solution (Mister Pasha with DPD France), and delivery by appointment with a definite time window with Precise in the UK and Chrono Rendez-vous in France.
- By targeting specific markets, such as same day delivery (SEUR Now in Madrid and Barcelona) and the delivery of food products (SEUR Frio in Spain, ChronoFresh in France, DPD Food in the United Kingdom and Germany).
DPDgroup is the second largest international parcel delivery network in Europe. DPDgroup combines innovative technologies and local expertise to provide simple, flexible services for both senders and recipients. Through its Predict service, DPDgroup has established new service standards by placing customers’ at the centre of the delivery process.
With more than 60,000 delivery experts and a network of more than 28,000 pick-up points, DPDgroup delivers 4 million parcels to 230 countries and territories every day through its brands: DPD, Chronopost and SEUR.
DPDgroup is the parcel delivery network of GeoPost, which reported revenues of €6.2 billion in 2016. GeoPost is a holding company owned by Le Groupe La Poste.
 At constant exchange rate
 E-shopper Barometer - Kantar TNS Study for DPDgroup
Best, 1 February 2017 – DPD in the Netherlands today announced two appointments to its management team. Arjan Witteveen commenced his role as new Chief Financial Officer (CFO) on 1 January 2017, and Thiemo van Spellen will start as Chief Commercial Officer (CCO) on 1 March 2017. With these two appointments, DPD in the Netherlands is now ready to implement further growth plans.
Arjan Witteveen (51) has been acting CFO for some time now. Arjan Witteveen graduated as a Registered Accountant and worked as CFO at various companies including UPS and Douwe Egberts. Over the past few years, he has been an active investor and interim manager. Arjan Witteveen explains: "I am overjoyed to be facing this challenge. Over the past few months, I have gotten to know DPD as a great company in a dynamic market. I am looking forward to continuing the collaboration with the management team and all DPD colleagues, and further developing this collaboration."
Thiemo van Spellen (41) will start as Chief Commercial Officer (CCO) on 1 March 2017. Thiemo currently works for Webhelp as its Commercial Director, and he previously worked for Sandd for over 12 years in various commercial roles – including from 2012 to 2015 in the role of CCO. “In my role as CCO, I am looking forward to working with the team to build on the success of DPD and the commercial departments, by helping to realise our customers’ objectives in a distinctive and successful manner.”
Eric Dietz, CEO of DPD in the Netherlands, explains: “The appointments of Arjan and Thiemo have completed the board for the beginning of a new, more distinctive course for DPD in the Netherlands. Their vast experience gives us faith that DPD will grow successfully. This is consistent with our ambition to become the top parcel carrier in Europe.”