With effect from 1 January 2016, the 'UID' (VAT) number of the Swiss recipient must be specified on all goods with consolidated customs clearance sent to Switzerland. The Swiss customs authorities use the UID number to identify Swiss companies for which customs clearance takes place. The UID number is only for businesses and not for private recipients. DPD Switzerland uses a dummy UID number if there are goods for private recipients.
What does this mean?
The UID number of the importer/tax representative and that of the end recipient with the maximum gross weight must be specified. To prevent delays at the border, both the UID number and the name and address details of the Swiss recipients with the maximum gross weight must also be stated on the invoice or in the registration e-mail.
To find and check a Swiss UID number, please visit https://www.uid.admin.ch
- If the recipient with highest maximum gross weight is a business, both the name and address details and the UID number must be stated.
- If the recipient with maximum gross weight is a private individual, only the name and address details must be stated required.
Do you have questions? Please email firstname.lastname@example.org.
Shopping online can be an emotional rollercoaster, according to research by parcel deliverer DPDgroup and InProcess, which is specialised in ethnographic research. Young online shoppers experience a number of emotional highs and lows during the online buying process, dependent on the experience that is offered by the online store, the payment systems, the delivery and possible returning of the product they buy.
Five key insights from the research:
- The participants (18-25) were more convinced by a good deal, without nasty surprises and hidden costs, than by the lowest price.
- The one-size-fits-all online store is at odds with customers’ wish for a personalised surfing experience. The participants primarily criticised the lack of choice in delivery and payment options.
- In the online search for specific items, such as luxury and fragile products, online reviews and second opinions from acquaintances are often decisive in the buying decision.
- In general, during the steps in the process before the purchase, the buyer feels good. After the emotional peak at the moment of purchase, there was a noticeable letdown and a sense of separation and lack of control among the participants. Satisfaction is further delayed when the delivered product does not meet expectations.
- A lack of transparency during the delivery process causes an increase in missed deliveries. Participants rather prefer delivery to take place at the exact time that they expect it, than the fastest possible delivery.
Robert van Straaten, Director Marketing & Sales at DPD Netherlands, commented on the research:
“As one of the largest cross-border parcel operators in a market where online retail is growing explosively, we want to understand the entire purchase process, from the moment the consumer chooses a product online and looking forward to receiving the selected item until the moment of delivery, and all motivations and emotions that accompany it. By that visualising this journey and understanding the nuances in the different countries, we are in an even better position to adjust our service to the customers’ needs. We will share our findings with our customers, the online retailers, and our partners, so they can use this to be even more responsive to customer needs.”
Noticeable differences between countries
Despite the similar steps in the customer journey, we still noticed differences in perception between countries.
For instance, among the German participants, there is a particular frustration over missed deliveries and the effort needed to get a hold of these parcels. Polish online shoppers have positive experiences with the locker system, but do not like to return products because of the hassle and costs that are involved. Young Spanish online shoppers would like to see a simpler search process, with better filters and options. The participants from the United Kingdom are frustrated by the disappearance of items from the shopping cart, and French online shoppers primarily complain about the delivery time.
The qualitative study of the young generation of online shoppers in Europe took place in the United Kingdom, France, Germany, Spain and Poland among 18- to 25-year olds. These are all major markets where many Dutch merchants deliver packages to using DPD. Forty consumers were interviewed and used a camera to capture their shopping experiences for an entire week.
DPD will share the survey results and a summary of the video reports with its customers and partners. A summary of the results and a video report can be found at www.dpd.nl/eshoppers-study.
DPDgroup has expanded its network to 20,000 points and is now available in 13 countries. Including 3000 Pick-up points in Spain and the UK and 1500 in the Netherlands and Belgium, 95% of the European population currently lives within 15 minutes of a Pickup point.
DPD’s Pickup network is one of the densest PUDO (Pick-Up and Drop-Off) networks in Europe. Brands that fall under DPDgroup – DPD, Chronopost, SUER and Interlink Express – can offer their customers a highly effective delivery service.
Because the 'last-mile' is one of the most important steps in the delivery process, DPDgroup continues to innovate, offering solutions that are adapted to the needs of the recipient. Currently, DPDgroup is testing Pickup Stations in France, a network of automated lockers for collecting and dropping off parcels. There are currently 300 Pickup Stations operational in France, each of which can handle 100 packages a day and the stations are open 24 hours a day. Furthermore, DPDgroup is testing Pickup Stores, which can also handle 100 parcels per day. Pickup Stores can be found in busy locations such as train stations and shopping centres, where recipients can also find other products and services, and allow recipients to collect their parcels on their way home.
The next step in DPDgroup’s Pickup network is to roll out Pickup points in Poland and the expansion from 800 Pickup points to 2000 points in Russia in 2016.
B2B sales increasingly take place online. Businesses are following the lead of the B2C market and hoping to push forward their growth through online sales. At the B2B E-commerce Conference on 15 October in Hotel Houten, speakers from companies including FloraHolland, AutoScout24 and WeMarket will talk about how you can migrate various business processes online. As a partner at this conference DPD is also present and we hope to meet you there.
We look forward to seeing you on 15 October!
We would like to warn you about phishing messages sent in name of DPD or DPDgroup. You are asked to click on a link in the message, at which point personal information is requested. By doing this you can supposedly prevent a so-called fine for not being able to deliver parcels.
We advise you to delete these messages immediately. You can recognize such a message by its impersonal tone, spelling mistakes, requests for personal information, a threatening message (e.g. a fine) and an unfamiliar e-mail address. Unfortunately, we cannot prevent criminals from attempting phishing.
Therefore, be alert and always contact us in case of doubt. If you notify us, we can use this knowledge to warn other customers and trace the origin of the message.If you have questions about fraud and phishing, you can contact the national Fraud help desk. They can be reached at + 31 (0) 88-7867372. They do not discuss content, but they make sure your file is received by the relevant authorities. You can report fraud to the police via: 0900-8844.
Parcel delivery company and premier league club extend their collaboration
The new sponsor contract between DPD and the Willem II football club was signed in Tilburg on the evening of Saturday 18 April. The extended collaboration between Willem II and the parcel delivery company will run for a new period of two seasons, with the option to extend the contract for an additional three seasons. DPD has been the shirt sponsor for Willem II since 1 July 2010.
Over the past five years, DPD has built up an exceptionally good relationship with the club. During the next two seasons, DPD will therefore continue to support Willem II in the capacity of twelfth man. “As a result of our sponsorship, we have noticed a significant increase in brand familiarity in recent years. We have also found that our customers feel very welcome at Willem II. At DPD, we are convinced that mutual trust forms the basis of every relationship. We aim to enter into long-term relationships not only with our customers, but also with our partners. We feel that we should continue to support each other,” says Robert van Straaten, Marketing & Sales Director at DPD.
DPD recently introduced a new logo and a new corporate identity. DPD's new look represents the strong development, growth and integration which the network has experienced. This step will give the parcel delivery company increased national and international clout, allowing it to keep leading the way in the fast-growing online retail market.
From next season onwards, the new corporate identity will also find its way to Willem II where it will be visible on the rear of the shirts, among other locations.
Willem II are delighted that DPD has extended the contract. “We are extremely proud to have had DPD as our shirt sponsor over the past five years. DPD is a loyal and stable partner and we hope to work together for many years to come. For this reason, it is fantastic to be able to set the seal on our long-term relationship today with a new two-year contract. Over the next two years, we will once again make every effort to ensure that this partnership is a success,” says Berry van Gool, Managing Director of Willem II.
New logo DPD visualizes clout and ambition
Best, March 18, 2015 – DPD introduces a new logo and is from now on part of the brand umbrella DPDgroup; the new name of the package carriers of the French La Poste. This step emphasizes the process of strong development, growth and integration that the company has been through and gives DPD the international power on the B2B- and B2C market. DPD can thus remain at the forefront of both the cross-border B2B parcel transport and the rapidly growing online retail market, where flexible, reliable and customer-friendly delivery is crucial. The international parcel service brands that are now also a part of the new DPDgroup are Chronopost, Seur and Interlink Express.
Michaël van Ooijen, CEO Benelux, DPD: “We have been working for a long time on streamlining our national and international operations and services and aligning them perfectly to connect our customers and parcel recipients. These developments are crucial to remain a leader in de market, especially in the fast growing market of online retail. The Dutch online retail market, and certainly our online retail export, is growing explosively. We want to support our customers in making the most of that growth by helping them keeping their promises to their customers in the Netherlands and abroad.
Independent network European B2B Parcel shipment
This step in international network-integration underlines DPD’s ambition to be the most innovative, reliable, flexible and customer-centered logistics partner for B2B- and B2C-parcel shipment on a national and international level. The further harmonization of the European network enables DPD to serve all customers in Europe with the same quality of service in an integrated network.
Strong growth in B2C market
Building on its strong network and experience, DPD is growing strongly in the field of B2C transport, in particular due to the growth of online retail both in the Netherlands and internationally. New and recent developments in delivery- and return options for online shops and consumers tha DPD implemented to meet the needs of consumers (receivers) and shippers (online retailers) include:
- Pickup, the new to be implemented name in the dense network of parcel shops. In the Netherlands there are over 750, in Belgium and Luxembourg combined 750 and this year the European network is expanding to the United Kingdom and Spain. This brings the number of Pickup locations in Europe to 22.000 in thirteen countries. There are more extensions planned for 2016.
- The introduction of Predict, which gives recipients a time window of 1 hour for delivery.
- The successful introduction in 2014 of www.pakkettenversturen.nl, the online shipping service. This service is aimed at consumers and small business users like power sellers and online shops from a pickup location to an address in the Netherlands or elsewhere in Europe.
The new logo will appear on the DPDgroup vehicles, parcels and on the uniforms of the staff and drivers in the coming period. The name Pickup will appear on the pickup points starting April.
The parcel deliverer does not stand still in 2015
DPD will support bol.com as a logistics service provider for ‘selling through bol.com’. With this model, bol.com offers other retailers in the Netherlands and Belgium the possibility to sell through bol.com. From February onwards, the cooperation will allow the sales partners of bol.com to easily send their sold products through DPD. DPD’s strong international network in combination with the focus on service and favourable pricing are a good addition to the shipping options for retailers who sell through bol.com.
“Our years of experience in the national and international B2B market, the focus on innovation and the strong logistical network have helped to create a complete offering for webshops. We are proud to receive recognition from the market. The welcoming of webshops as customers, like bol.com, shows we are on the right path,” said Robert van Straaten, Director Marketing & Sales of DPD Netherlands.
DPD strives towards constant development and focus on service to be able to serve the ecommerce market as best as possible. In recent years, the parcel deliverer launched new delivery and return options for webshops and consumers. The building of an international network of collection points and the development of opportunities for webshop integration supported this growth in the ecommerce market. DPD also introduced an online delivery service and has been able to further optimize the proactive delivery information for receiving customers.
Forward in 2015
Van Straaten continues: “We most certainly won’t be standing still in 2015. Following DPD in the United Kingdom and Germany, we expect to be able to expand our Predict-service with Follow My Parcel. This allows us to not only inform the consumer of the one-hour timeslot in which the delivery will take place, it will also be possible to track the driver in real-time up to 15 minutes before delivery and make changes to the delivery. Furthermore, we are examining the possibility to also launch the Predict service for returning parcels that we pick up at consumers’ homes, so that people will no longer have to unnecessarily wait. Of course, we are also working hard to grow our international DPD Parcelshop network in Europe and possibilities for webshops integration are being developed further.”
During the Webwinkel Vakdagen (ecommerce trade show), DPD informs, as a partner in ecommerce, the visitors about its products and services. DPD will be present with a stand during these days on 21 and 22 January.
DPD Pakketservice, thuis in E-commerce logistiek
DPD is uw partner voor E-commerce logistiek. Wij bieden alle praktische oplossingen waarmee u kunt voldoen aan de bezorgwensen van uwklanten. Of het nu gaat om keuzevrijheid in de bezorging, eenvoudig retourneren of geïntegreerde verzendtools voor uw webshop: DPD is thuis in E-commerce logistiek.
Bezoek ons op de Webwinkel Vakdagen (stand: L36) of ga naar www.dpdpakketservice.nl voor meer informatie over wat DPD voor uw webshop kan betekenen.
During the Holiday period DPD will operate according to an alternative schedule. You can find the Holiday schedule for December and January on www.dpd.nl/parcelalert
Accessibility during the holidays
On December 24 and 31, you can reach us until 15:00.
On Chistmas and Boxing Day, Saturday December 27 and January 1 we are closed.
From today you can now send your parcels directly to a DPD ParcelShop in France (2Shop). You can also use these ParcelShops for your recipients' returns. You can use this service via our DPD widgets in combination with the corresponding label printing functionality.
The ParcelShop network in France consists of around 7,000 shops, making it the largest national ParcelShop network in that country. By adding this new destination, alongside the Benelux and Germany, we have taken a further step towards establishing a single European ParcelShop network.
Would you like to use this extended network? Simply get in touch with your Sales Support contact person.
We have regularly updated you on the roll-out of our one-hour Predict service in the last few months. In mid-October work will start on the Rijssen depot, which is the last to undergo optimisation in the Netherlands. From that time onwards, we will be able to give all customers in the Netherlands a delivery window of just one hour instead of three, ensuring hourly accurate delivery information. Our objective is to send the Predict reports to your private customers with more than 95% accuracy by the end of 2014.
Would you like your customers to benefit from this service too? Simply call your Sales Support contact person and request the free Predict service.
Vanaf vandaag kan men via www.pakkettenversturen.nl snel, gemakkelijk en voordelig online pakketten versturen met DPD Pakketservice. De online verzendservice is gericht op consumenten en kleinzakelijke gebruikers zoals power sellers en webshops. Door de koppeling van de online verzendservice aan het sterke internationale DPD ParcelShop netwerk breidt DPD de verzendoplossingen voor niet-geregistreerde klanten uit. Pakketten worden verzonden vanuit een DPD ParcelShop naar een (thuis)adres in Nederland of elders in Europa.
Met de online verzendservice kunnen consumenten en kleine zakelijke gebruikers, die regelmatig producten verkopen via o.a. Marktplaats of eBay, nu eenvoudig hun pakketten verzenden. Het gebruiksgemak van de online verzendservice vindt zijn kracht in de snelheid en eenvoud voor de verzender. Zo kunnen verzenders snel aan de slag omdat zij zich niet hoeven te registreren. Uiteraard bestaat de optie om een account aan te maken. Dit biedt de geregistreerde gebruiker de voordelen van het niet telkens opnieuw hoeven invoeren van verzendgegevens, het beheer van een online adresboek en een handig statusoverzicht van de verzonden pakketten.
Hoe het werkt
Het gemak van online pakket verzenden wordt versterkt doordat men alles zelf thuis kan regelen en nergens in een rij hoeft te wachten. De verzendgegevens worden online ingevoerd, er wordt online afgerekend, de gebruiker print het pakketlabel en bevestigt deze op het pakket. Het pakket hoeft dan alleen nog afgegeven te worden bij een DPD ParcelShop. Met 1400 DPD ParcelShops in de Benelux, waarvan 700 in Nederland, is er altijd één in de buurt. De verzender en ontvanger blijven proactief geïnformeerd over de bezorging met een handige notificatie feature.
Robert van Straaten, Director Marketing & Sales bij DPD Nederland zegt: “Doordat wij dagelijks pakketten bezorgen bij consumenten hebben wij de behoefte aan een voordelige en gemakkelijke verzendservice gesignaleerd. Onze verzendservice is een uitbreiding op het dienstenaanbod voor de consumentenmarkt. Het netwerk van DPD Parcelshops blijft hierin een cruciale rol spelen.”
Uitbreiding functionaliteit DPD ParcelShop
Met deze online verzendservice wordt de functionaliteit van de DPD ParcelShop sterk uitgebreid. Eerst bood de DPD ParcelShop alleen opties voor het ophalen en retourneren van pakketten. Binnenkort wordt de online verzendservice uitgebreid met de bijzondere mogelijkheid om pakketten te versturen van de ene naar de andere ParcelShop in de Benelux en Duitsland. Dit biedt zowel de verzender als ontvanger straks nog meer flexibiliteit.
As of 15 September DPD Germany launches a new delivery process for private consignees: if the consignee is not present at the first delivery attempt, the parcel is now redirected to a DPD ParcelShop. This not only applies to parcel shipments within Germany but also for parcel shipments from the Netherlands to Germany.
If, at the first delivery attempt, a parcel can't be delivered to the consignee, handed to a neighbour or left with permission to deposit, it is left at the nearest ParcelShop for collection by the consignee. The consignee will be informed and can then pick up his parcel at the nearest DPD Parcel Shop.
The DPD ParcelShop network in Germany with 5,000 ParcelShops is so dense and extensive that there is always a ParcelShop nearby. The advantage is that consignees receive their parcels faster and don't have to wait for a second delivery attempt.
Does the parcel not meet the terms of the DPD ParcelShop, then a second delivery attempt will be made the next day.
The second edition of the Cross Border E-commerce Event will take place on 10 September. As the market leader in cross border parcel shipments in Europe, we will definitely be attending as the main sponsor.
The Cross Border E-commerce Event serves as a source of knowledge and inspiration for retailers, e-tailers and e-commerce companies with international growth ambitions, from successful start-ups to major experienced enterprises. During the event, experts with years of experience in the foreign market will lead master classes that discuss best practices in depth.
Afterwards, theme tables will be set up for visitors to explore topics or situations of specific relevance to them. Visitors to the event will learn from experts and real-life examples all about growth abroad, potential pitfalls, and what works and what doesn't.
Interested? Sign up via www.crossborderevent.com.
Customers are placing ever higher demands on the service quality of webshops.
One of these solutions is the recently launched Checkout widget. It enables you to integrate delivery options for direct delivery to a DPD ParcelShop (2Shop) and home delivery (DPD Home) into your webshop checkout process.
DPD Parcel Service is reducing the deliveries timeslot of its consumer service Predict from three to one hour in the Netherlands. DPD does not want to let the receiver wait unnecessarily for their parcel. The renewed DPD Predict service is one of the initiatives of the parcel deliverer to service consumers to the best of their ability and to become the best possible logistics partner for web shops. Earlier this week, DPD launched an advertising campaign to make online retailers aware of their services that are aligned with the needs of the consumer market.
Aligned to market needs
Research  shows that 85 percent of the consumers want to know exactly when their parcel arrives. To align its services to this need, DPD Predict will reduce the delivery timeslot to just one hour. The receiver will receive a message on the day of delivery, notifying them of the timeslot in which the parcel will be delivered. If the timeslot does not work, the receiver can easily plan a new delivery day and time. DPD realizes this short timeslot by calculating the optimal route for their drivers every morning. Not only is waiting time for customers reduced, it is also environmentally friendly. By driving as efficiently as possible, the drivers travel less kilometres. The one-hour service of Predict is currently already offered in the central region of the Netherlands, Amsterdam, and Rotterdam and will soon be available in Limburg and Noord-Brabant. Before the end of 2014, DPD Predict will service all of the Netherlands.
Complete service offering for the B2C market
DPD’s longstanding experience in the national and international B2Bmarket, its focus on innovations and its strong logistic network have helped built a complete offering for the B2C market. DPD is the only parcel deliverer with a complete national and international offering of delivery and return options for the consumer, from home or via the DPD ParcelShops.
“DPD offers web shops a single partner for all delivery options. We are a reliable and flexible logistics partner for online retailers for parcel delivery to consumers, both domestically and internationally,” says Michaël van Ooijen, CEO of DPD the Netherlands & Head of Cluster DPD Benelux. “We are continuously aware of the challenges and needs of our clients and adjust our service offering for web shops accordingly. We thus use our knowledge to be successful.”
DPD is one of the biggest players in the Netherlands in the competitive and fast-changing market for B2C parcel delivery. DPD has set up a number of services along the way in which the needs of the receiver have always come first:
- DPD was the first in the market with nieuwelevering.nl. After an unsuccessful delivery attempt, the receiver can schedule when they want the next delivery to take place.
- DPD Home, a product specially made for deliveries to consumers that also included Predict. DPD was one of the first to inform consumers about the moment of delivery.
- DPD set up an international ParcelShop network of 1,300 shops in the Benelux. Parcels can both be collected and sent from the ParcelShops. Recently, the Benelux network has been integrated with 5,000 shops in Germany and France will soon follow. With the ParcelShops, DPD has one network for all national and international dispatching and returning of parcels and can be of service to web shop owners from start to finish.
- DPD recently developed ready-to-use technical solutions for web shops. These solutions allow delivery and return options to be integrated. During checkout at a web shop, consumers can indicate where they want to have the parcel delivered, which can be at home or at a DPD ParcelShop of choice.
Needs of receiver come first
The B2C market is increasingly steered by the needs of the receiver. DPD continues to work to enlarge, strengthen and develop the existing pallet of transport-related solutions in e-commerce. The parcel deliverer is currently working on the possibility of forwarding the parcel to a DPD ParcelShop. The goal is to eventually introduce ‘ Follow My Parcel’. This development will not only allow a specific one hour timeslot to be communicated to the receiver, but the driver can also be followed in real-time up to 15 minutes before the delivery. It also allows adjustments to be made during the delivery. This is currently available in the UK. DPD strives towards introducing this in the Netherlands as well.
 Ruigrok NetPanel (2010), E-commerce & Logistiek, Consumenten on delivery of online products
vLm Community E-Commerce Logistics is a community specially established within the Logistics Management Association for individuals and / or organizations involved in the logistics of e-commerce. On Wednesday April 16th the vLm E-commerce Community organised an "International Parcel Logistics: cross-border growth for online shops" workshop at DPD Parcel Service in Veenendaal.
The event attracted many participants and featured a variety of presentations on developments within the international B2C parcel transport sector. For DPD, the growth of e-commerce is of course evident on a daily basis. Hervé Crochet, E-Commerce Industry & Project Manager of GeoPost said: “Close international collaboration within the GeoPost group is enabling DPD to respond quickly and appropriately to international growth in particular."
Peter-Paul van Geijn, Director Logistics & Transportation at PartyLite added: “European integration delivers operational, IT and financial benefits. DPD understood our needs and has proven to be an agile partner for us during implementation in the eight countries where we sought a solution. Its decentralised structure means DPD is literally close to the customer. Figuratively, too, they’ve aligned themselves closely with us as a customer to come up with tailored solutions and the kind of advantages that PartyLite was looking for.”
The discussion considered a number of topics focused around the fact that demanding consumers require the widest possible choice of delivery options and timeslots. On the other hand, consumers also do not want to be overwhelmed with options. This is something that DPD deals with on a daily basis.
For more information on what DPD can offer in international e-commerce transport, please contact our Sales department.
De gezamenlijke actie van de tenuesponsoren van Willem II, JohnBeerens.com, DPD Pakketservice, T-Logistics en E-mail International om Willem II te ondersteunen in hun strijd om een plaats in de eredivisie was een groot succes. De supporters van Willem II hebben #samennaardeheuvel als strijdkreet omarmd om te laten zien dat zij als twaalfde man achter de Tricolores staan.
Via Facebook en Twitter zijn er veel selfies binnengekomen van de bestickerde DPD-bussen en we hebben uit al die posts een foto gekozen. Bekijk hier de winnende foto.
De kinderen op deze foto van basisschool "Open Hof" in Goirle winnen een op maat gemaakt ‘Samen naar de Heuvel VIP arrangement’! Van harte gefeliciteerd!
DPD offers a Saturday delivery service especially for those customers who are often away, closed or difficult to reach on weekdays. Saturday delivery is available for the Netherlands, and from now on also for parcels to Belgium and Luxemburg.
Read more about Saturday delivery or contact our Sales department.
For worldwide parcel shipping to countries mostly outside Europe, we present you DPD CLASSIC Intercontinental.
In maximum 9 days, your parcel will reach its destination. DPD CLASSIC Intercontinental is the most cost-effective and reliable shipping solution for customers seeking the best balance between lead times and costs for less urgent parcel shipments.
Thanks to our secure partnerships with local logistics service market leaders, you’re always guaranteed the best in quality. At the same time, we do our part for the environment by shipping on existing commercial flights. Our partnership with Air France/KLM not only connects us with the world’s largest aviation network but also assures the punctuality of our service, as scheduled flights enjoy the best timeschedules. Furthermore, our status as a ‘recognised air cargo agent’ and our AEO certification simplify the customs process. In you need help with the customs process, we are willing to help.
You want to know more about DPD CLASSIC Intercontinental? Check our website of get in contact with our Sales department.
Willem II strijdt op dit moment voor promotie naar de eredivisie. JohnBeerens.com, DPD Pakketservice, T-Logistics en E-mail International roepen alle inwoners van Tilburg en omgeving op om Willem II te ondersteunen in hun strijd om een plaats in de eredivisie.
Voor Willem II spant het erom deze dagen. De club staat op het randje van promotie naar de eredivisie. Een spannend einde van een interessant competitiejaar. De tenuesponsoren van Willem II hebben besloten om juist nu hun extra support aan de club te geven.
Dit kunnen ze niet alleen, ze roepen daarom alle inwoners van Tilburg en omgeving op om als twaalfde man achter Willem II te gaan staan. Hoe? De komende periode rijden in Tilburg en omgeving 10 bussen van DPD Pakketservice met actiefoto’s van een aantal spelers van Willem II erop. John Beerens: “Als sponsoren roepen we iedereen op een ‘selfie’ van jezelf en de bus te maken en deze online te delen om de spelers van Willem II succes te wensen. Gebruik in het bericht #samennaardeheuvel, de leukste of origineelste ‘post’ wint een ‘Samen naar de Heuvel VIP arrangement’.
DPD's Direct Line-haul service provides the direct route to your goal: the successful delivery of your parcels in the destination country.
With Direct Line-haul, your parcel deliveries are driven straight to their final destination in Europe and introduced directly into the local DPD transport network. Intermediary depots and hubs are bypassed, which makes the delivery of your parcels quicker and more reliable.
DPD has Direct Line-hauls to Belgium, Denmark, Germany, Estonia, Finland, France, Great Britain, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Spain, the Czech Republic, Austria, Sweden, and Switzerland. Two new destinations were recently added: Norway and Russia.
Would you like to know more about how you can benefit from Direct Line-hauls? If so, please contact our Sales department.
We are pleased to inform you that as of 1st February 2014 the cross-border shipping of our Predict service to and from Baltics is approved. Predict cross-border shipping is therefore now possible to 15 countries.
With Predict the consignee is notified in the morning of the delivery by SMS or email. He is informed about the expected time-window. If he isn’t able to take delivery on that particular day, he will be able to choose a different day of delivery.
Read more about Predict.
DPD Parcel service, in collaboration with CheapCargo, will take on the complete delivery of the creative packages for War Child’s school musical. This musical for the final-year pupils of primary schools is developed in collaboration with Albert Verlinde Entertainment. The packages contain everything the schools need to successfully perform the musical. This year marks the first time DPD is involved in sending the packages.
Musical action packages
The musical has been a great success ever since its start: over 2,400 schools have successfully performed the musical. After donating 12 euros towards War Child, each class gets a musical action package which includes handy gadgets, a script, a manual for teachers, a CD with songs, and tips and tricks. The box (60x50x40) also serves as a donation collection box for the War Child foundation. By collecting donations, the participating schools try to raise as much money as possible for charity.
DPD and War Child
DPD commits efforts into helping the community by participating in many different initiatives. The War Child project fits perfectly with the vision of DPD. “We happily contribute towards the society by supporting non-profit organizations by supporting financially, logistically and supporting with voluntary work” says Robert van Straaten (Director Marketing & Sales). War Child appreciates DPD’s and CheapCargo’s sponsorship. “We are proud to be working together with companies that are very much publicly engaged. Because DPD and CheapCargo fully sponsor the delivery of musical action packages, we can help even more children who growing up in war zones,” Simon Roelofsen of War Child says.
‘De Koning Te Rijk’ is a funny, moving and exciting story about children who have the assignment to write an essay about children in war zones. Before they have a chance to put word on paper, they find themselves caught up in an adventure on a ship that can travel through time and sails passed important events in history. With the proceeds, War Child offers psychosocial assistance, education and protection of children in (former) conflict areas.
The DPD ParcelShop network keeps on growing!
DPD ParcelShop is the perfect solution for anyone who wants to receive parcels quickly and easily. At the end of 2013 we started the roll-out of the ParcelShop network. There are now more than 1200 ParcelShops in the Benelux countries, over 600 of which are in the Netherlands. In April we hope to extend our network to 1500 ParcelShops.
Sustainable logistic- and mobility process still a high priority
With receiving a Lean and Green Award last year, DPD Parcel service set itself the goal to reduce CO2-emission with 21% in 2016. In order to achieve this, the parcel service took also this year several steps to make its entire logistic process more sustainable. Thus, in November a start was made with electric distribution of parcels in the city centre of Nijmegen and contracted transport operators now have the opportunity to purchase vehicles driving on natural gas for a reduced price through a unique concept. Also, Total Zero, a program which guarantees CO2-neutral parcel distribution, will be further expanded throughout Europe.
Unique arrangement of natural gas-drive
Contracted transport operators are able, since the first of January 2013, to purchase natural gas vehicles with a tempting discount. This arrangement was developed in collaboration with Mercedes-Benz and Fiat and is extended with a unique collaboration with Van Mossel Leasing, Mercedes-Benz and CNG Net (Ballast Nedam). It is a full service without risks concept with a price guarantee for natural gas for twelve months. This financing arrangement and form of cooperation have not been seen before in the market. Hereby, DPD takes away the largest barriers, transport operators have with buying a natural gas vehicle. The switch to natural gas vehicles that eventually run on green gas contributes to CO2 reduction objectives of DPD in the context of Lean and Green.
Electric parcel distribution in Nijmegen
In November 2013, DPD started, together with Combipakt Nijmegen B.V., with the electrical distribution of parcels in the city centre of Nijmegen. This initiative is part of the Dutch program ‘Proeftuinen hybride en elektrisch rijden’ from the ministry of Economics. With this program, driving electrical and plug-in hybrid vehicles will be stimulated. A total of 180 packages per day are now transported this way. DPD also collaborates with the municipality of Nijmegen, ROC Logistiek Nijmegen, driving school Wesseldijk and ANWB driving school on a project for the training and certification of drivers for driving in electrical vehicles. Monitoring is done by Hogeschool Arnhem Nijmegen (HAN), from the lectorship mobility technology and the lectorship vehicle mechanics. The results of this project are expected in February 2014.
Lean and Green award
The Lean and Green award is given to companies that are working towards more sustainable logistic and mobility processes. As a company within the transport and logistics sector, DPD is very well aware of its responsibilities. It has set itself the goal to reduce the carbon footprint and protect natural resources. Therefore DPD introduced Total Zero last year. This ensures a daily CO2 neutral package delivery. DPD takes initiatives which contribute to this objective. Naturally it also supports and stimulates initiatives of subcontractors such as Combipakt. Also, DPD started to use the first Dual Fuel LZV, a truck driving on diesel and gas. Furthermore, DPD is working hard on the improvement of CO2 reporting. All initiatives are showed individually and underlying route statistics will be improved.
Since July last year with Total Zero, DPD makes sure every parcel is CO2 neutrally distributed without extra costs for the client. Total Zero consists of three steps: (1) measurement of the amount of CO2 which is emitted by DPD as an organization; (2) reducing of CO2-emmission with several initiatives and (3) compensating the remaining amount of CO2. At the moment Total Zero is applied to seventeen European countries such as France, Germany, United Kingdom, Estonia, Latvia, Poland and Hungary.
Onder andere op Facebook worden gebruikers gewezen op een nieuwe manier van oplichting met behulp van een pakket. De oplichters bestellen voor honderden euro's en laten dit bezorgen op een willekeurig adres. Het pakket wordt vervolgens door de oplichters met een smoes opgehaald.
Het pakket staat op een andere naam dan bij het adres hoort. Degene die het pakket aanneemt (en denkt dat het pakket misschien door iemand anders in huis is besteld) krijgt een telefoontje of iemand aan de deur die zegt het pakket op te komen halen. Gevolg is dat het pakket in handen van de oplichters is en degene die het in ontvangst neemt later een rekening gestuurd krijgt op het ontvangstadres.
Neem geen pakketten aan waarop niet uw eigen naam staat of als het adres en de naam verkeerd zijn geschreven. Indien u wel een 'fraudepakket' heeft aangenomen, neem dan contact op met de organisatie waarvan het pakket afkomstig is. Geef het pakket niet mee aan onbekenden die om het pakket komen vragen.
Parcel service provider increases its focus on the consumer market and invests substantially in own network of ParcelShops
DPD Pakketservice is playing an increasingly more active role in the B2C market. As of today, the parcel service provider will start with a phased implementation of a national and international network of ParcelShops, which will make the sending and picking up of parcels a lot easier. DPD is the first in the Dutch Market to offer a multi-country network. The company will start with more than 1.000 ParcelShops in the Benelux. Over the course of next year, integration with the existing networks in Germany and France will take place.
Integrated multi-country network
As a logistics service provider, DPD notices that due to the growth of online shopping the number of consumer parcels is rapidly increasing. In addition, DPD has also become aware of a strong increase in the trend of cross-border e-commerce and is therefore introducing their multi-country network of ParcelShops. Michaël van Ooijen, CEO DPD Netherlands and Head of cluster DPD Benelux: “DPD plays an active role in the B2C market. We have observed that web shops are experiencing logistic challenges when serving customers abroad. Due to years of experience, our strength lies in international parcel distribution. In order to play upon this strength even more, we created an international ParcelShop network which enables B2C parcels to be distributed and picked up up by consumers outside the Netherlands.
Once the 1.000 ParcelShops are in place in the Benelux, 500 more will follow in 2014. In addition, next year will also see an integration with the 5.000 and 6.500 pick-up points in Germany and France respectively. DPD is choosing for a phased introduction and will start by partnering with a number of large web shops. The phase following will see DPD offering customers a number of tools to support business and consumer shipments.
The introduction of an integrated multi-country network of pick-up points fits perfectly in the parcel service provider’s strategic expansion of e-commerce business. Previous iniatives within the strategy have been the recent innovative collaboration with supermarket superdirect.com and Predict, a service which enables the consumer to be involved in the planned delivery process. This service is also available on an international level. Michael van Ooijen: “In order to better serve webshops and their clients, we are literally taking away any challenges.”
Mede dankzij uw stem staat de ‘beste Skybox van Nederland’ in Tilburg!
We zijn apetrots met het behalen van dit fantastische resultaat. Als enige Skybox uit de Jupiler League hebben we in de finale de volledige Eredivisie achter ons gelaten. Zonder u was dit niet gelukt, onze dank hiervoor.
In totaal heeft de DPD Skybox – gevestigd in het Koning Willem II Stadion – maar liefst 4.356 stemmen mogen ontvangen.
Wij zijn verheugd om uit alle stemmen de winnaar van het bourgondisch Tricolores arrangement in ‘de beste Skybox van Nederland’ – voor een 11-tal personen – bekend te maken.
Onze felicitaties gaan uit naar: Marvin Massuger
U bent de winnaar van de prachtige prijs. Van harte gefeliciteerd!
Nogmaals hartelijk dank voor uw massale support. Wij waarderen dit ten zeerste.
Afgelopen zaterdag werd bekend dat DPD Pakketservice de titel Beste Skybox van Nederland heeft gewonnen. De succesvolle pakketspecialist wist met zijn Skybox in het Koning Willem II Stadion 4.356 stemmen te verzamelen, waardoor zij met recht de eretitel binnensleepten. Vier weken lang was De Beste Skybox hét onderwerp van gesprek binnen de business clubs van het betaald voetbal in Nederland. Clubs en ondernemers sleepten alles uit de kast om de verkiezing naar hun hand te zetten.
BNR Nieuwsradio en Voetbalzaken.nl nomineerden in samenwerking met clubs 35 Skyboxen en ondernemers voor de titel De Beste Skybox van Nederland. Het betrof een enorme diversiteit aan ondernemers en concepten. Een vakjury bestaande uit Humberto Tan, Frank van den Wall Bake en Ruud van der Knaap selecteerde op 5 oktober de Top 11 Beste Skyboxen van Nederland op basis van het aantal stemmen, het concept, de aankleding en het rendement van de deelnemende skyboxen. De verkiezing werd uiteindelijk in het voordeel van DPD Pakketservice beslist. Aan de verkiezing deden ruim 18.000 stemmers mee.
Director Marketing & Sales van DPD, Robert van Straaten werd in de uitzending van BNR Sportzaken door presentator Humberto Tan en Kenneth Goudmijn, directeur Voetbalzaken, in het zonnetje gezet. “Dit initiatief van Voetbalzaken was een schot in de roos. Mede dankzij de support van de supporters, de samenwerking met Willem II en het enthousiasme onder onze gezamenlijke relaties hebben we deze titel in de wacht gesleept. Een perfect uitgevoerd Tilburgs een-tweetje!” Volgens Kenneth Goudmijn heeft DPD Pakketservice verdiend gewonnen: “Als je ziet welke inspanningen zij hebben geleverd om meer dan 4.000 stemmers te bereiken, dan is DPD de terechte winnaar van onze verkiezing.”
De Skybox van DPD Pakketservice in het Koning Willem II Stadion in Tilburg is genomineerd voor de titel De Beste Skybox van Nederland!
De verkiezing wordt georganiseerd door VoetbalZaken en BNR SportZaken. In het programma BNR Sportzaken, elke zaterdag tussen 12 en 13 uur te beluisteren op BNR, zal er voortdurend aandacht zijn voor de verkiezing.
De winnaar wordt op 12 oktober door presentator Humberto Tan bekend gemaakt en in de uitzending geïnterviewd. De vakjury beoordeelt op criteria als aankleding, rendement, bezetting en concept, maar ook op basis van alle uitgebrachte stemmen welke 10 Skyboxen uiteindelijk tot de beste van Nederland behoren.
Stem ook op DPD Pakketservice via: www.voetbalzaken.nl/besteskybox en maak kans op tickets voor de wedstrijd Nederland – Hongarije!
Parcel service responds to growth in e-commerce by collaboration with superdirect.com
Innovations that lead to concrete benefits for senders and receivers are of great importance to DPD Parcel service. To be able to serve clients better and to respond to the rapid growth of e-commerce, DPD Parcel service starts an exclusive collaboration with superdirect.com. This is a new distribution concept through which consumers can order their groceries online and pick them up at an automatized delivery point. By collaborating with DPD Parcel service, it will also be possible to send and pick up parcels from these points later this year. As the process runs automatically, limited opening times, rows or a lack of parking spaces belong to the past. Coming Saturday, 28 September, the first superdirect-point will be opened in Eindhoven.
E-commerce has expanded vastly in the past years and it is expected that it will grow from a 10 billion business to a 13 billion business in 2015. The biggest growth will be seen in the online sales of food and beverages. These results emerged from a study of IPSOS on online buying behaviour of the Dutch consumer. As a logistic service provider, DPD noticed that the number of packages to private addresses is rapidly increasing. “Unfortunately it often happens that the receivers are not at home to accept their orders. In order to serve the clients of our clients better, we constantly develop services which let the client decide where and when the parcel is delivered. The collaboration with superdirect.com fits in this strategy. Consumers can not only pick up their ordered groceries at superdirect.com, but also their other online orders and send parcels, for example with products they sell themselves,” according to Robert van Straaten, Director Marketing & Sales.
Receiver is at central position
The fact that receivers are very important for DPD has been proven earlier by the introduction of other services of the company like Predict. With this service, the receiver is informed about the planned day and timeslot on which the parcel will be delivered in a proactive way. If the receiver is not happy with the proposed moment, he or she can agree on a different moment for delivery. Besides delivery at home, pick up points are an efficient way to deliver parcels to consumers. They can pick up their orders on a moment that suits them, but also bring parcels to send. The collaboration with Superdirect.com makes this possible at every moment of the day. Because the points are automatic, there are lots of benefits for customers. For example there are no strict opening times and waiting rows and that saves a lot of time.
DPD parcel service has donated ceramic design producer COR Unum a used, industrial looking, mobile container that will be used as a unique exhibition and Pop-Up store for the ceramic collection of their designers. The mobile container will travel to several locations in the Netherlands and even to the Salone di Mobile event in Milan, to celebrate the 60th anniversary of the ceramic design producer. DPD will take care of the transport of the container. The official opening will be held today by mayor Ton Rombouts during the culinary event Bourgondisch ´s-Hertogenbosch.
The idea of using the container for the collection of Cor Unum is the result of a co-creation session with Cor Unum last year. The sessions were hosted by DPD in order to find sustainable, integrated solutions for the logistic sector. The re-use of materials is an example of such solutions and is also in line with the sustainability policy of DPD.
A new look
By giving the container a new look, it can be used for other purposes. Robert van Straaten, CEO Marketing and Sales: “I am really proud that our container is used as an exhibition space for Cor Unum. At DPD we are always searching for ways in which materials can be used again, and now, with this container, this is done in a very creative way.” Besides the importance of sustainability, DPD also wants to stimulate local entrepreneurship with these initiatives.
Vanaf 2 september 2013 verandert DPD Pakketservice in Frankrijk van (aflever-)partner van Chronopost naar Exapaq voor het Classic product.
Beide bedrijven maken, net als DPD, onderdeel uit van GeoPost. Chronopost is van oorsprong een Express organisatie, terwijl Exapaq qua structuur en service meer in lijn ligt met DPD.
Voor u en uw verzendprocessen verandert er niets. Er komt alleen een andere routing op het label te staan.
- Afleverpogingen: 1 standaard, 2e/3e op afspraak
- Burenleveringen: op verzoek via kennisgeving
- Afhaallocaties: > 5000
Neem voor vragen of meer informatie contact op met uw DPD accountmanager
We would like to thank all our customers who participated at the customer satisfaction survey. The winner of the iPad mini is Lensen Projectinrichters BV uit Zaltbommel.
Contract extended, DPD remains shirt sponsor in Jupiler League
Op 27 juni
On June 27th the new sponsor contract between DPD Parcel service and football club Willem II was signed in Tilburg. The renewed collaboration between Willem II and the parcel service will run for a period of two years. DPD Parcel service has been a shirt sponsor for Willem II since July 1st, 2010, when the club was still playing in the Dutch premier league. The DPD brand logo will remain on the same place of the shirt, which is on the back above the number of the players.
For the last three years DPD Parcel service has developed a very good relationship with the club. DPD feels very connected to the province of Brabant, as the head office of DPD in the Netherlands is located there. Long term relationships are of high importance for DPD, therefore DPD will remain a loyal sponsor to Willem II in the upcoming season. ‘’This sponsorship has led to an increase in DPD’s brand awareness over the last couple of years. In addition, we have noticed that our clients as guests feel very welcome at Willem II when they visit. At DPD we are convinced that mutual trust is the core of every relationship. Our ambition is not to only build long-term relationships with our clients, but also with our partners. Therefore, we believe there is a need to support each other, in good times and in bad times. Here, we have only one aim: the best for the Tricolores, now and in the future’’, says Robert van Straaten, Director Marketing & Sales DPD Parcel service.
Willem II is very pleased with the extension of the contract with DPD. ‘Last season wasn’t an easy year for our club. The trust of the parcel service in Willem II feels very good. With positive impulses like the extension of the sponsorship contract with DPD, the confidence of having a good season grows’, says Marco Faber, CEO of Willem II.
Willem II plays its first match of the new season on Sunday August 4th against FC Den Bosch.
The Dutch government has decided by 1 October 2012 of VAT raise the tariff of 19% to 21%.
Because of this we are, just like all Dutch companies, oblige as from 1 October 2012 to mention and calculate this new percentage on the invoices. The tariffs exclusively VAT remain of course unaltered.
Certificaat onderstreept duurzame bedrijfsvoering
DPD Pakketservice heeft onlangs een uitbreiding op haar ISO certificering ontvangen. Naast het eerder toegekende ISO 9001 certificaat beschikt de pakketvervoerder nu ook over het ISO 14001 certificaat. Deze certificering geldt voor heel Nederland en is een internationaal geaccepteerde norm die aangeeft waaraan een goed ‘milieumanagementsysteem’ zou moeten voldoen. Een dergelijk systeem stelt de organisatie in staat de milieuprestaties te monitoren en bij te sturen.
De toekenning van het certificaat is een nieuwe succesvolle stap die DPD zet op de weg naar verduurzaming van haar bedrijfsvoering. Het terugbrengen van CO2 is een van de belangrijkste doelstellingen binnen de strategie, met als speerpunt het eerder dit jaar geïntroduceerde Total Zero concept, waarbij alle pakketten door DPD CO2-neutraal bezorgd worden.
We regret to inform you that an accident took place in Amsterdam Nieuw-West in the morning of Wednesday 11 January 2011 in which a woman died. A DPD parcel delivery van was involved in the accident. The police are currently investigating the circumstances regarding the accident. We are awaiting the result of the investigation.
DPD Parcel Service would like to express its condolences to the victim’s family and friends.
We would like to thank all our customers who participated at the customer satisfaction survey.
The winner of the iPad is: Hoogland & Mennes uit Dordrecht.
On the 15th of August we will open our new depot in Etten-Leur. Due to the migration to this new location, there is a possibility that some parcels cope with a delay.
We will take care of these parcels and deliver them as soon as possible to your customers. We apologize for this inconvenience.
If you have any question regarding to your parcels, please contact our Customer Service.
On the 16th of May we have opened our new depot in Veenendaal. Due to the migration from Ede to Veenendaal, there is a possibility that some parcels cope with a delay.
We will take care of these parcels and deliver them as soon as possible to your customers. We apologize for this inconvenience.
If you have any question regarding to your parcels, please contact our Customer Service.
From January, the new Incoterms will be in operation. The ‘old’ Incoterms 2000 were reviewed by the International Chamber of Commerce. There are no substantive changes in international conditions, there is only a name change. DPD now delivers under standard ‘DAP cleared’(formerly DDP excluding duties and taxes), unless stated otherwise. The following matrix compares the ‘old’ Incoterms 2000 with the ‘new’ Incoterms 2010 and the cost ratios between the shipper/exporter and receiver/importer are being displayed.
We hope to have informed you sufficiently. If you have any questions, please contact your Account Manager or Sales Support.
Tuesday 16th November, Thursday 25th and Friday 26th November TNT Post has a strike. This means that the invoices from DPD, which will be send out on wednesday, will have a delay in delivery.
Due to this, it will be possible that our digital information reaches you sooner than the actual invoice. We hope for you understanding.
Please note that due to bad weather conditions in France and important floods - mainly in district 83 and 64 - , some village and cities are not anymore reachable
Draguignan and suburbs in area 83.
Therefore, deliveries might be delayed in these areas. The situation should be back to normal by the end of the week.
De bezorgtijden van het internationale pakketvervoer van DPD hebben geen vertraging (opgelopen) als gevolg van de IJslandse aswolk boven Europa. Dankzij de focus van DPD op Europees vervoer over de weg liep de bezorging van pakketten in Europa geen vertraging op, ondanks het enorme effect van de uitbarsting van de vulkaan Eyjafjallajokull op het Europese (lucht)transportverkeer.
Onlangs heeft DPD een klanttevredenheidsonderzoek uitgevoerd onder al haar klanten. Graag willen alle klanten bedanken voor de deelname. Onder de alle deelnemers hebben we één iPhone 3GS verloot en 10 irischeques ter waarde van € 50. De loting heeft plaatsgevonden en de winnaars zijn:
- Wim Bosman Logistic Services uit Geleen
- Totallux uit Almere
- Molex Interconnect uit Eindhoven
- Lockx Hengelsport uit Kolhorn
- Koeriersdienst Diego uit Tiel
- Intertime'/ Klokkenhuis uit Haarlem
- Fontijne Grotnes uit Vlaardingen
- Entra uit Roosendaal
- Baby-s uit Etten-Leur
- AVC uit Almere Haven
- Topa Verpakking uit Lelystad
Van harte gefeliciteerd!
DPD (Nederland) B.V.
From 21 July till 24 July the International Four Day Marches Nijmegen is taking place.
Here you find an overview with places and areacodes which the Marches go through. Due to this event, delays in delivery can occur.
Thuesday 21th July 2009 / The day of Elst
- NIJMEGEN: 6500 - 6546
- LENT: 6663
- BEMMEL: 6681
- ARNHEM/ELDEN: 6842
- ELST gld: 6661 -6662
- HUISSEN: 6851 6852
- VALBURG: 6675
- SLIJK EWIJK: 6677
- OOSTERHOUT: 6679
Wednesyday 22th July 2009 / The day of Wijchen
- NIJMEGEN: 6500 -6546
- ALVERNA: 6603
- MILL: 5451
- NIFTRIK: 6606
- WIJCHEN: 6601- 6605
- BEUNINGEN: 6641 6642
- WEURT: 6551
Thursday 23th July 2009 / The day of Groesbeek
- BEMMEL: 6681
- NIJMEGEN: 6500 -6546
- MOOK: 6585
- GROESBEEK: 6562
- PLASMOLEN: 6586
- MILSBEEK: 6596
- MIDDELAAR: 6587
- BERG EN DAL: 6571 - 6572
Friday 24th July 2009 / The day of Cuijk
- NIJMEGEN: 6500 -6546
- OVERASSELT: 6611
- HEUMEN: 6611
- BEERS: 5437
- CUIJK: 5431 - 5432
- MOOK: 6585
- NEDERASSELT: 6612
- GRAVE: 5361
- MALDEN: 6581
From Tuesday, 02.06.2009 collection requests can be offered in Serbia according to DPD standard. The orders for collection requests in Serbia as well as the orders by Serbia will be effected via data-based process.
Custom Clearance Procedure:
Please kindly note that the electronic export declaration becomes mandatory on 01.07.2009
No delivery from and to privat persons:
Pick-ups from and deliveries to private persons in Serbia involve a large amount of administrative work. Because of this administrative work and the costs which it involves both for the consignor and the consignee, the collection request service from and to private persons is currently not offered.
Consignors phone number and contact person as mandatory information:
The consignors phone number as well as a contact person needs to be stated for all collection requests placed in Serbia. The contact person can either be entered into one of the information lines or into the field for the collection address. In principle, DPD Serbia contacts every consignor before a collection attempt. In case neither a phone number nor a contact person is available or the contacting fails the collection request will not be performed.
In ons persbericht van dinsdag 17 februari over de nieuwe online service van DPD: www.nieuwelevering.nl is per abuis gemeld dat de ontvanger hierbij kan kiezen voor een tijdstip dat het pakket bezorgd wordt. Dit is helaas niet correct. De ontvanger kan aangeven op welke (werk)dag het pakket bezorgd kan worden.
Wij betreuren deze onjuiste melding. Mocht u verdere vragen over dit onderwerp hebben, dan kunt u contact opnemen met de afdeling Customer Service.