Find a quick answer to your question here.
Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made.
You can track your parcel on www.dpd.nl using the 14-digit parcel number. If you don’t have the parcel number, please contact the sender of your parcel.
Are you a private shipper? Click here to find your closest Pickup parcelshop.
Are you a business shipper? Add your postcode or depot number here to find your nearest depot.
On the not-at-home notification, that the driver has left behind for you, you will find your options for receiving your parcel.
During transport it is impossible to avoid impact and vibration. This is why it's important to protect your parcel as well as possible. Otherwise there will be a risk that it could be damaged in transit. Cardboard boxes are used most often, and these are accepted by every depot. The depots expressly point out in their conditions of transport that parcels must be packed securely against transport risks.
You should always use new, good quality packaging which will be strong enough for the contents and will not be crushed if your cardboard box is stacked with other boxes. Please make sure that the box is big enough to contain additional filling material. You should also remove all stickers and any other shipping data.
Filling material should be added so that the contents of your package are unable to move around inside the box. Fragile and easily damaged goods should be packed individually. The contents of the parcel should be protected from all sides with filling material.
Parcels should be securely sealed with non-tear adhesive tape which is suitable for transport purposes. You should not use string or twine, and no paper wrapping. The shipping documents and the necessary labels must be applied to the top surface of the cardboard box. By 'top surface' we mean the largest level surface of the box. The shipping documents should never be applied on seams or on the adhesive tape. To make doubly sure you should put details of the consignee address inside the parcel.