• Delivery of the shipment within a minimum of one day and maximum of 3 working days.* The delivery time is expressed on working days, and may vary depending on the destination

• 100% country coverage;

• 2 delivery attempts;

• Track & Trace online;

• Electronic proof of delivery – represents the electronic signature of the recipient at the time of delivery. It is only available online

• A maximum of 10 packages are accepted in a shipment, except for the locker shipments, through which a maximum of one package can be shipped per destination.

• Maximum weight allowed per parcel 50 kg

• The maximum length, allowed per package is 175 cm;

• Access within cities;

• The largest network of deposits at national level;

**Delivery terms do not include public holidays in countries of dispatch and/or destination, force majeure case and forced case

Compensation

According to the DPD General Terms and Conditions on the provision of postal services The penalties for the handover of postal items are calculated from the first day after the expiry of the guaranteed delivery deadline.

FREE OPTIONS OFFERED TO DPD CUSTOMERS:

• Access to the MyDPD application for the creation and printing of transport documents, activity reports, and tracking status shipment;

• Forwarding/correction of addresses FREE OF CHARGE for deliveries in the same locality - consists in the possibility of changing the delivery address before delivery of the shipment, at the express request of the sender or consignee, in the case of deliveries in the same locality.

• 2 free delivery attempts on different days

• The possibility to pay for the shipment to the consignee;

• "Smart Control" providing recipients with free information about shipments

• The storage of consignments with undelivered delivery in the DPD network for 7 days;

ADDITIONAL SERVICES TO DPD CUSTOMERS

• Refund/COD Shipping Service

The service consists in the payment by the recipient to the sender of the consideration for the item which is the subject of the registered shipment through the DPD network.
The recipients have the possibility to pay for the cash on delivery of both cash and by bank card directly to the courier.
Maximum amounts of refund:
-5,000 RON (for reimbursement service with corporate recipients)
-10.000 RON (for reimbursement service with private recipients)
                       

• Extend liability Service

The service consists in ensuring a shipment against loss, theft, total or partial destruction or damage, for an amount not exceeding the value declared by the sender.
The maximum allowable limit of the declared value is equivalent in RON to 13.000 Euro/consignment.

• Return of documents (ROD)

Service consisting of delivering a shipment and taking documents from the consignee for return to the sender.

• Exchange of parcels (SWAP)

Service consisting of delivering the shipment and taking another shipment from the consignee in exchange.

• Open parcel upon delivery – allowing the receiver to view the contents of the shipment in the presence of the courier.

• Parcel testing at delivery - enable the Receiver to check and test the contents of the package at the time of delivery in the presence of the courier and within 10 minutes.