Caracteristics:

Delivery of the shipment within a minimum of one day and a maximum of 3 working days.* The delivery time is expressed in working days and may vary depending on the destination;

100% national coverage;

Online tracking of shipments;

Electronic proof of delivery – represents the recipient's electronic signature at the time of delivery. It is only available online

A maximum of 10 packages are accepted in one shipment, with the exception of shipments through DPD machines, through which a maximum of one package can be sent per destination.

The maximum weight allowed per parcel is 50 kg;

The maximum length allowed per package is 175 cm;

Compensation

According to the DPD General Terms and Conditions on the provision of postal services The penalties for the handover of postal items are calculated from the first day after the expiry of the guaranteed delivery deadline.

Tax applied for localities outside the DPD Romania coverage area

Currently, the DPD Romania network covers over 10,248 localities without an additional delivery fee.

For localities located more than 50 km from the DPD offices, an additional fee of 39.25 RON/shipment will be applied.

Options offered free of charge to DPD customers:

Access to the MyDPD application for creating and printing transport documents, activity reports and shipment status tracking;

FREE redirection/correction of addresses in the case of deliveries in the same locality - consists in the possibility of changing the delivery address before handing over the shipment, at the request of the sender or the recipient, in the case of deliveries in the same locality.

2 free delivery attempts, made on different days

The possibility to pay for the shipping of the shipment to the recipient;

"Smart Control" option to provide recipients with information about shipments for free

Keeping shipments with failed delivery in the DPD network for 7 days;

Value-added services associated with the DPD CARGO NATIONAL service

1. SHIPPING SERVICE WITH REFUND (CODE)

The COD courier service consists in the payment by the recipient to the sender of the value of the good that is the object of the registered shipment, through the DPD network.

Recipients have the option to pay the refund amount both in cash and by bank card, directly to the courier.

Maximum refund amounts:

- RON 5,000 (for the cash-on-delivery service with legal entities as recipients)

-10,000 RON (for the cash-on-delivery service with natural persons as recipients)

Return period of collected refunds: maximum 3 working days from delivery. This service is only offered to contract customers.

2. RETURN OF DOCUMENTS (ROD)

Courier service that consists of delivering a shipment and picking up documents from the recipient for return to the sender.

3. EXCHANGE OF PARCELS (SWAP)

Courier service that consists in the delivery of the shipment and the exchange of another shipment from the recipient.

4. OPENING THE PARCEL ON DELIVERY

Possibility offered to the recipient to view the contents of the package at the time of delivery, in the presence of the courier.

5. PARCEL TESTING ON DELIVERY

Possibility offered to the recipient to check and test the contents of the package at the time of delivery, in the presence of the courier and within 10 minutes.