Terms and conditions of cargo transport and palletized goods


Terms and conditions of cargo transport and palletized goods


DYNAMIC PARCEL DISTRIBUTION S.A. (hereinafter referred to as DPD)

Through its activity, DPD offers Customers palletized freight forwarding services. These Conditions apply in all situations in which the Client issues a transport order to DPD and there is no contract concluded in writing, as follows:


DPD does not accept as Expedition the following: counterfeit goods, trading instruments, money, weapons, shares, stamps, jewelry, stones and precious metals, animals, ADR products, chemicals or radioactive substances or any goods classified as having a high grade risk by Romanian legislation, requiring special conditions of transport or storage. DPD reserves the right to refuse to take over goods that endanger the integrity of transport (goods not packed or packaged improperly due to the nature of the goods and the mode of transport). The customer is responsible for the declared conformity and identity, between the goods mentioned in the transport documents and the goods physically handed over to DPD for shipment.

DPD has the right to choose the route it considers the most efficient, so that the transport reaches the destination requested by the Client, which can be the route indicated by the Client, or another more efficient route.

DPD may hire, organize or entrust the transport of any other party to perform all or only part of the contracted services.

DPD may open and inspect the Expedition for a good reason that imminently endangers the proper conduct of the transport operation, at any time, without the Customer's permission.

The Customer agrees that DPD to weigh in its locations all Shipments taken from the Customer, and any discrepancy regarding the physical and / or volumetric weight found during weighing by DPD will be invoiced to the Customer accordingly.

In case of partial loss or damage of the goods delivered to the recipient that could not be discovered upon delivery of the goods, the Customer will send the complaint in this regard within a period of 24 hours from delivery of the goods, and for perishable goods no later 3 hours after delivery.

If the partial loss or damage of the goods delivered to the consignee is discovered upon delivery of the goods, the consignee together with DPD will draw up a report of finding the loss / damage.

The complaint will be accompanied by the transport order, the copy of the notice accompanying the goods, the proof of the value of the goods sent at the initial purchase price, specifications regarding no. AWB assigned to the expedition, other documents proving the event that is the subject of the complaint.

DPD will not take into account the complaints in case they were sent in non-compliance with the provisions of points 7 and 8 or when the payment for the transport service was not made.

If the sending Customer expressly requests by order the pallet return service, the consignee of the shipment will deliver to DPD the pallets that have provided the packaging support for transport (in the same format). However, the refusal of the consignee to deliver the pallets on the date of delivery of the goods, after unloading, cannot engage the responsibility of DPD. DPD does not ensure the storage of pallets related to a shipment and does not guarantee qualitative or quantitative aspects related to their return in other conditions than those offered by the recipient. The goods related to the shipment will be delivered to the recipient even in the conditions of a possible refusal on his part to deliver the pallets to DPD, after unloading.

If the sending Customer does not request by order the pallet return service, DPD has no obligation to take over and return the pallets related to the shipment in question.

12. The maximum dimensions accepted for shipment by DPD for a pallet are:

L x W x H: 200x120x200 cm (including the stand)

Weight: 1000.00 kg

13. The customer must deliver together with the goods, obligatorily, the following documents: the consignment notice of the goods or the invoice related to the goods. In the situation where during the transport checks are performed by the competent bodies in this respect and it is found that certain documents were missing that should have accompanied the transported goods or that they are not correctly prepared, the Customer will fully bear any damaging consequences. The maximum value of the transported goods accepted per pallet is 20,000 lei. In case of exceeding this value, the Client has the obligation to notify DPD in advance 24 hours before loading by e-mail or fax.

14. For the situations in which DPD requests the payment of the forwarding service, the Client's shipment will be taken over only after the confirmation of the payment in the DPD bank account.


The customer guarantees that all shipment details are complete and accurate. The sending customer would