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DPD Home

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The product DPD Home offers a responsible service of high quality delivery of the consignments to private persons. It is a simple solution for example for the Internet shops (e-shops) providing plenty of the tools increasing the comfort of their customers.

  • A DPD courier shall deliver a consignment to the private address anywhere within the territory of the Slovak Republic. 
  • DPD Home includes a standard time of delivery on the next working day, 
  • insurance up to 2,500 €,
  • three attempts to deliver consignments 
  • and backward shipping to sender in the case of an undeliverable consignment.
  • The service is available only for the DPD’s contractual customers.

Services before delivery:

  • Recipient is notified of delivery of the consignment one day in advance by an interactive SMS with the number of the consignment, expected time of delivery and the amount of the collection on delivery (COD).
  • Recipient has a possibility to change the day of delivery of the consignment by means of the reply to the interactive SMS.
  • Recipient is notified about the delivery time window with SMS sent in the day of delivery.

 

Services on delivery:

  • Recipient has a possibility to pay for the COD with a bank card. (Payment with a bank card is available only upon sender’s consent.)
  • If a courier doesn’t reach a recipient at home, he shall leave notification of the first attempt to deliver the consignment in his letter box. Recipient has a possibility to change the time or address for another delivery via the web site.
  • Recipient has a possibility to track the status or possible redirection of his consignment on the Internet.
  • Courier shall check identity of a person taking over the consignment upon submitting an identity card.
  • SMS Notice 
  • Predict 
  • Change of the time of delivery or address for delivery of the consignment  
  • Tracking of consignments  
  • IVR 
  • Printing parcel labels  
  • Directory of recipients  
  • Order of transportation  
  • Reports 
DPD Home

Take a look how DPD Home works.

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