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DPD Privacy policy

With this privacy policy DPD DPD Direct Parcel Distribution SK, s.r.o. Technická 7, 82104 Bratislava, referred to below as DPD, aims to provide the highest possible level of transparency and information on the processing of personal data by DPD.

As a provider of postal services it is the primary task of DPD to apply the very latest technical standards in delivering shipments on behalf of consignors securely and reliably to consignees, and at the same time in meeting all the statutory requirements and the necessary protection of confidentiality, availability and integrity in relation to the data entrusted to DPD. 

As a company under private law DPD is in particular subject to the provisions of the the EU General Data Protection Regulation (GDPR), the latest version of the Federal Data Protection Act (BDSG new), the Postal Services Act (PostG) and the resulting Directive on Data Protection in Postal Services (PDSV).

For this reason we process your data as a rule on the basis of Art. 6 (1a - consent), 6 (1b - contractual relationships), 6 (1c - legal requirements) and 6 (1f -legitimate interest) of the GDPR, §26 BDSG new (employee data) and §5 PDSV (shipment, invoicing and master data). Further information is provided below and within the descriptions of individual services.

You can contact Boris Zubo, our Data Protection Officer, at [email protected]. If anything is not clear to you please do not hesitate to get in touch with our Data Protection Officer.

If in your opinion we have a data or security leak, you can also report it there. DPD will check your concern, contact you in the event of questions, or provide you with the relevant answer. Please note that emails do not necessarily come from DPD simply because this is indicated in the address of the sender, and treat any suspicious replies or enquiries accordingly. DPD will never ask you for a password or any other confidential identifying feature. At most we will require from you the number of your shipment, parcel notification number, recipient postcode or if relevant your customer number.

Privacy policy