As a provider of postal services it is the primary task of DPD to apply the very latest technical standards in delivering shipments on behalf of consignors securely and reliably to consignees, and at the same time in meeting all the statutory requirements and the necessary protection of confidentiality, availability and integrity in relation to the data entrusted to DPD.
As a company under private law DPD is in particular subject to the provisions of the the EU General Data Protection Regulation (GDPR), the latest version of the Federal Data Protection Act (BDSG new), the Postal Services Act (PostG) and the resulting Directive on Data Protection in Postal Services (PDSV).
For this reason we process your data as a rule on the basis of Art. 6 (1a - consent), 6 (1b - contractual relationships), 6 (1c - legal requirements) and 6 (1f -legitimate interest) of the GDPR, §26 BDSG new (employee data) and §5 PDSV (shipment, invoicing and master data). Further information is provided below and within the descriptions of individual services.
You can contact Boris Zubo, our Data Protection Officer, at [email protected]. If anything is not clear to you please do not hesitate to get in touch with our Data Protection Officer.
If in your opinion we have a data or security leak, you can also report it there. DPD will check your concern, contact you in the event of questions, or provide you with the relevant answer. Please note that emails do not necessarily come from DPD simply because this is indicated in the address of the sender, and treat any suspicious replies or enquiries accordingly. DPD will never ask you for a password or any other confidential identifying feature. At most we will require from you the number of your shipment, parcel notification number, recipient postcode or if relevant your customer number.
- Name and surname of the recipient
- Address of the recipient for delivery
- Authentic signature of the recipient
- Phone contact of the recipient
- E-mail address of the recipient
DPD process personal data of the parcel recipients whom it delivers parcels to or concludes forwarding agreements with or other agreements related with the transport, namely only within the scope necessary for the provision of these services.
DPD process personal data only for the purposes of transport services required to fulfil the subject of the Valid Forwarding Agreement.
DPD stores all data on specially protected servers. These servers are accessible only to authorised persons who are responsible for technical, business and editing tasks in relation to these servers. We have defined and implemented necessary technical and organisational measures to be able to guarantee security of your Data.
To ensure IT security and authorised access, the use of all technical devices (hardware) we employ for Data processing is regulated by clearly defined policies. Users of these devices are trained and motivated to comply with the security policies and with the system of internal control.
DPD protects your personal data against damage, destruction, loss, change, unauthorised access and access, providing or publication as well as against any other unsuitable way of processing. To this end, DPD use adequate technical, organisational and personnel measures corresponding to the manner of personal data processing, while considering mainly the available technical means, confidentiality and importance of the processed personal data as well as the scope of potential risks able to disturb the safety or functionality of its information systems.
DPD disposes personal data processing purpose of which ended in line with the provisions of generally binding legal regulations.
In compliance with § 55 par. 5 Act of the National Council of the SR No. 351/2011 Coll. on Electronic Communications as amended we kindly inform you about using cookies and draw your attention to a possibility of changing the settings of your browser in case the current settings for using cookies is not convenient for you.
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1. The right to request access to your personal data – you may request access to the personal data we process about you.
a) personal data are no longer required for purposes for which they were collected or otherwise processed;
d) Your personal data must be erased in order to comply with a legal obligation set forth in the EU or Member State law which applies to us.
4. The right to restrict processing of personal data – you may ask us to restrict processing of your personal data if one of the following situations occurs:
a) you have denied the accuracy of the personal data for the time we need to verify the accuracy of your personal data;
5. The right to object to the processing of personal data - you may whenever object to the processing of your personal data by our company for the purposes of direct marketing performed in our legitimate interest.
6. The right to the portability of your personal data – in cases presupposed by generally binding legal regulations (law and/or regulation) you have the right to obtain personal data concerning you and provided to us in a structured, commonly used and machine readable format; nevertheless, this right must not adversely affect the rights and freedoms of other persons.
7. The right to withdraw your consent – since processing of your personal data is based on your consent, you have anytime the right to withdraw your consent to the processing of personal data for the purpose for which you have granted consent.
8. The right to submit a proposal to the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, www.uoou.sk, to initiate the procedure for protection of personal data pursuant to Article 99 et seq. of the act.
We are processing personal data of the persons under the age of 16 only on the basis of a legal representative´s consent.