7 October 2025 | Background

We are here for you – your DPD Switzerland

At DPD Switzerland, we know that parcels are more than just deliveries – they are moments to look forward to. That’s why we want you to always receive quick and uncomplicated help with any questions about your shipments.

Personal support by phone

Sometimes, it’s simply best to talk to each other. Our customer service team is available for you Monday to Friday from 08:00 to 18:00 at 0848 373 373. Whether it’s about delivery times, address changes or questions about your parcel – our colleagues will support you personally.
Good to know: The call costs a maximum of CHF 0.08 per minute (depending on your provider).

Contact form – simple, fast, convenient

If you prefer to send your request in writing or want to get in touch outside our phone hours, our contact form is just the right choice for you: DPD contact form

How it works:

Enter your personal details and parcel number – so we know exactly which parcel it is.
Select your concern – delivery issue, address change or drop-off authorisation?
Add details – A brief description of your concern helps us respond more quickly.
Submit – We’ll take care of it and get back to you as soon as possible.

The form is especially convenient if you are on the go or want to include additional information.

Always one step ahead on social media

DPD Switzerland is also present on the main social media channels. Here you get up-to-date information about deliveries, tips for receiving parcels, and you can send us direct messages. Our team responds quickly, in a friendly and professional manner – so you’re always kept up to date.

At DPD Switzerland, your parcel is our top priority – and so are you. Whether by phone, through the contact form or on social media: we are here for you whenever you need us.

Written by:

Jana C.

Content & Social Media

[email protected]