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Frequently Asked Questions

How to Create a Shipping Service Account ( Currently available for Amazon sellers )

How to Create a Shipping Service Account

If you are an Amazon seller using the platform for the first time, please follow these steps to register:

1️⃣ Go to the registration page
Click the “Ship Now” button on the homepage to access the registration page.

2️⃣ Fill in basic information
Enter your company or personal details (name / email / password), or sign up with your Google account.
For business accounts, we recommend using a company email for invoicing and account matching.
Your Shipping status will be verified before account activation.

3️⃣ Log in and start shipping
Once verified as an Amazon seller, you’ll receive a confirmation email to log in, set up your sender info, and start shipping

Shipping Service Options

Cross-Border Shipping Services

We offer three international delivery options to meet different seller needs:

1️⃣ Express Service
Ideal for urgent deliveries with tight timelines (approx. 1–3 days).

2️⃣ Standard Service
Our most popular choice — a balance between speed and cost (approx. 4–6 days).

3️⃣ Economy Service
A cost-effective option charged by 100g units — suitable for non-urgent, lightweight items (approx. 7–10 days).
Fully trackable. Delivered to the recipient’s address without requiring signature. No written inquiries or compensation accepted.

 

Shipping Destinations

Amazon Global Shipping Support

All three of our shipping services fully support deliveries to Amazon Global Selling’s 18 marketplaces FBM services, including:
USA, Canada, Japan, Singapore, Australia, UAE, Mexico, Brazil, Egypt, UK, Germany, France, Italy, Spain, Netherlands, Sweden, Poland, Saudi Arabia

FBA will be rolled out to various countries soon; please be aware of service package restrictions.

💡 Note:
Some items may require an import permit in specific countries (e.g. food products). Shipments are subject to local customs regulations.

Shipping Rates and Delivery Time

How can I check the shipping cost and delivery time?

International shipping rates and delivery times vary depending on the origin, destination, package weight, and size.
Please register and log in to the Cross-Border Shipping Service System to view detailed rate quotations and estimated delivery times.

👉 If you haven’t registered yet, please visit the Cross-Border Shipping Service System to get started.

Required Documents for Shipping

Required Documents for International Shipping

Please prepare the following documents to ensure smooth customs clearance:

1️⃣ Commercial Invoice
Must include:
• Sender and recipient addresses and phone numbers
• Declared value, item name, shipping date
• Signature and stamp from the sender

2️⃣ Shipping Label
Create your order through our platform by entering sender, recipient, and item details.
Once submitted, both a FamiPort label and an international tracking label will be generated.
You can print the label at any FamilyMart FamiPort kiosk and drop off your package at the counter.
DPD Taiwan (Yushun Logistics) will handle the full export process, ensuring secure delivery to your overseas customer.

3️⃣ Power of Attorney (POA)
• One-time POA:
If you haven’t submitted a long-term POA, include a signed and stamped POA with each shipment.
Place it along with the invoice and other documents in an envelope, and attach it securely to the parcel.

• Long-term POA:
Print two signed and stamped copies (with company seal and invoice stamp).
– Place both copies in a clearly marked envelope labeled "Long-Term POA"
– Secure the envelope to the outer box with tape
– Hand it over at the time of drop-off

Parcel Restrictions

Parcel Size & Weight Limits

Before shipping, please ensure your package meets the following requirements:

FamilyMart Drop-Off Limits
• Standard C2B S105 Box Size
• Dimensions: 45 × 30 × 30 cm
• Weight limit: 5 kg

💡 Tip:
Use proper cushioning and waterproof packaging based on your product type to prevent damage during transit.

Prohibited Items List

Items Requiring Pre-Approval

Please contact the DPD Customer Service team before shipping the following to confirm product name and HS code (especially for the U.S.):
• All shipments to the United States
• Food products
• Items containing batteries
• Products requiring import licenses (e.g. alcohol, pharmaceuticals, medical devices)

Note: Unapproved shipments may be rejected or destroyed by customs. The sender is responsible for any resulting loss or return fees.

Prohibited Items
The following are not accepted under this shipping service:
• Dangerous goods, explosives, flammable materials, contraband
• Cash, securities, antiques, jewelry
• Counterfeit or copyright-infringing items
• Perishables, animals, plants and related products
• Tobacco, firearms, ammunition, imitation weapons

Shipping to the U.S.: Product Review Before Shipment

All items shipped to the U.S. must be reviewed in advance by the DPD Taiwan customer service team.
Please provide the product name and HS Code before shipping.
This helps identify potential customs risks and avoid delays, penalties, or returns.

Please fill out the [U.S. Shipment Information Form] for a preliminary risk review based on regulations and customs experience.

Final customs clearance and tariff classification are subject to U.S. Customs and local authorities.

Incomplete or inaccurate information may result in clearance delays or additional charges.

📧 Email: [email protected]
📞 Service line: +886 2 2627 1808

Need Help? We're Here for You

Email: [email protected]

CS Hotline: +886 2 2627 1808

Office hours: Mon - Fri 9-19 hrs