Here you will find useful information and helpful tools related to parcel shipping. We’ve put together all the relevant information on domestic and international shipping.
Dpd provides three different types of services:
If you already have a Hub-ez account, please login and order a pickup collection in the system.
You can find inquiry form on our website, or please contact our sales team for latest quotation.
Regarding the payment method, please consult the sales staff who will get back to you.
Maximum weight: 31.5kg, maximum length: 175cm, maximum girth: 300cm
If you are unclear about the destination zip code, please check with your recipient or contact us.
Please make sure that your goods meet our standard of weight and size: Maximum weight: 31.5kg, maximum length: 175cm, maximum girth: 300cm, at the same time, your goods should be properly packed and in good condition.
Website link of the goods purchase
Authorization - direct representative / Power of Attorney (POA) – original. In case of company it must be signed by person(s) empowered to represent the company; (usually POA must be signed by the company Board)
valid EORI and VAT ID number must be printed on POA
any document as commercial invoice or additional description of the goods has to be in english (nature of goods, material of which it is produced, exact purpose etc. (each information that enables correct classification of the goods).
Currently our service areas are: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, Spain, the United Kingdom and Ireland.
Please click on this link to download the list of remote area ZIP codes。Please note that delivery time may be extended for these areas.
We highly recommend providing both information. But only e-mail address is mandatory for customs clearance purposes.
If your package has any information that needs to be changed, please contact us.
The recipient can modify the delivery address on the system after receiving the delivery notification through the DPD-specific Predict service. In addition, if you have any other information about your package that needs to be changed, you can contact us.
You can check your shipment details on the DPD Taiwan home page using your tracking number.
Enter your tracking number and you will get the latest information on whether the goods are signed for.
Please confirm with the recipient first, if you have any questions, please contact us.
No notification will be sent, if you have any questions please contact our customer service center.
Please contact us, our customer service staff will help you complete the claim application process.
According to European customs regulations, starting from July 1, 2021, the 22-euro VAT exemption limit for imports into the EU will be lifted. All goods entering Europe need to be declared with VAT levied. VAT for goods valued at 150 euros and below can be collected from the seller through the IOSS platform. C2C goods are not restricted.
According to UK customs regulations, starting from January 1, 2021, the 15-pound VAT exemption limit for imports into the UK will be lifted. Sellers must fill in their UK VAT number for the sale of goods of 135 pounds and below. C2C goods are not restricted.
Please note that if there are multiple products, you need to consider the total value of the products, instead of the value of individual products.
If you require import service into Taiwan, please contact us.