How can we help?

Dpd provides three different types of services:

• DPD Home

• DPD Business

• DPD Shop

If you already have a Hub-ez account, please login and order a pickup collection in the system.

You can find inquiry form on our website, or please contact our sales team for latest quotation.

Regarding the payment method, please consult the sales staff who will get back to you.

Please see the service list for dimensions. For inquiries, contact customer service.

Length x width x height / 5000

A DPD account is not necessary. Please contact our sales or customer service team.

If you are unclear about the destination zip code, please check with your recipient or contact us.

Please make sure that your goods meet our standard of weight and size: Maximum weight: 31.5kg, maximum length: 175cm, maximum girth: 300cm, at the same time, your goods should be properly packed and in good condition.

B2C :

• Commercial invoice

• With SKU

• Website link of the goods purchase

B2B:

• Authorization - direct representative / Power of Attorney (POA) – original. In case of company it must be signed by person(s) empowered to represent the company; (usually POA must be signed by the company Board)

• valid EORI and VAT ID number must be printed on POA

• any document as commercial invoice or additional description of the goods has to be in english (nature of goods, material of which it is produced, exact purpose etc. (each information that enables correct classification of the goods).

Currently our service areas are: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, Spain, the United Kingdom and Ireland.

Please click on this link to download the list of remote area ZIP codes。Please note that delivery time may be extended for these areas.

We highly recommend providing both information. But only e-mail address is mandatory for customs clearance purposes.