Privacy and Confidentiality Policy 


In DPD ARGENTINA SA (from now on, “DPD”) we recognize the importance of your privacy and therefore of the confidentiality of the information that you may provide us. Our Privacy and Confidentiality Policy (“Policy”) reflects our commitment to the protection and respect of the information of the private life of our users, clients and/or visitors. It is not necessary nor will you be required to provide us with personal information when you visit the website and the DPD websites on which it is published (together and individually and indistinctly, the "Site" ), but in the event that it does so, either as part of an online commercial operation, during the sending of information or any other opportunity, you should be aware that DPD strives to protect your information, by telling you how your information is used, by providing you with access to the information that has been collected, and by giving you the ability to know how your information will be used in the future. For easy access to this Policy, we have posted it not only on our home page but also on each page of the Site where our online information collection practices apply. 

Please read this Policy carefully. By visiting this Site and using the services provided on it, you express and give your consent to DPD’s use of your personal data contained in this Policy. 


This Policy will be applied to all areas or pages of the Site. The information collection practices covered by this Policy refer to information that you provide to DPD outside of your trade, business, industry or profession (“Information”). The Site may contain hyperlinks to and from other Internet sites. These sites may have different privacy practices from those described in these clauses. Since the Policy will apply only to the Site, please remember to read the privacy policies of the other sites you visit.  

DPD accepts no responsibility for the correctness, integrity, quality and updated status of the content of such linked websites, and expressly distances itself from all content on such websites. DPD reserves the right to subject any links to its website to your express consent and to withdraw your consent to such links at any time. 

The use of the DPD website is at the user's own risk. DPD takes no responsibility for the correctness, integrity and updated status of the content.  



What information we collect

DPD undertakes to only collect the data that is strictly necessary for the provision of the requested services.  

If optional data is requested, you will be given a clear explanation of the Personal Data that DPD needs to provide the requested service and the data you may decide to provide voluntarily.  

At the time you visit the Site, DPD has the ability to collect information online. The types of information we collect are: Access or registration information or Non-Personal Information (“Log”) and Personal Information. 
Site access or registration information – Non-Personal Information (“Log”)  

DPD systematically collects information on the activity of the Site, such as information on how many people visit it, the pages that are visited, where visitors connect from, how long they stay on the Site, among others. The Access Information, also called Non-Personal Information, is collected in an anonymous or dissociated database, which means that the processing of Personal Information cannot be associated with any specific or determinable person. Likewise, this information is collected through the use of access logs to the web server, cookies and other analysis technologies. A network server access log is a file where Site activity is stored. The visitor information that could be stored would be your IP address, browser type, your web request, browser language, the date and time of your request. During visits to the Site, DPD sends one or more cookies to your hard drive. The latter are text files that are automatically downloaded to the visitor's device when browsing the Site and that are stored on the hard drive of the visitor's device containing information about the visitor that the Site considers important to remember, this is how For example, DPD uses cookies to track repeat visits to the Site, propose a personalized advertising according to the use and profile, and improve the performance and security of the Site. 

Although DPD assigns a cookie to the visitor's device, DPD does not know the visitor's identity unless the visitor specifically identifies himself to DPD. A browser can be configured to prompt visitors before accepting cookies. Visitors can choose to reject cookies by removing them from the browser or by withdrawing their consent to use cookies at any time in the "Cookies" option found in the website footer. Users do not need to have cookies enabled to visit this Site, although they may be required to use certain features of the Site. 

The Information of access to the Site is also used by DPD for a better adaptation and update of the Site in relation to its content, accessibility and uses by the visitor. 

Although DPD takes all reasonable steps to protect the privacy of Site visitors and users, we cannot guarantee that the current limitations on programming our online applications will fit all browser settings or meet all personal preferences about browsers. 

Personal Information: Personal Information is provided to DPD by visitors to the Site. Such Personal Information is collected only if Site visitors voluntarily provide it. 

DPD ARGENTINA SA, CUIT [*], with address at [*], is responsible for the data processing of users and visitors to the site

How we use and treat Personal Information

DPD uses the Personal Information provided voluntarily by the online visitor to provide him with information, contact him in relation to a service to be contracted or contracted, communicate services and news that may be of interest to him, improve the personalization of the pages of the Site, among others. DPD adopts the necessary technical and organizational measures to guarantee the security and confidentiality of Personal Information, in order to prevent its adulteration, loss, consultation or unauthorized treatment, and to allow the detection of intentional or unintentional deviations of information. 

Sensitive data: DPD does not require or request sensitive data of any nature and for any purpose. If any of the personal data currently required were in the future classified as sensitive data by the National Directorate for the Protection of Personal Data or the competent authority that replaces it, said data may no longer be provided at the voluntary option of the visitors and/or users of the Site. 

DPD will store Personal Information for as long as it is necessary to fulfill the purpose for which it was collected, to comply with legal or regulatory requirements or during the legal prescription period of possible legal or contractual liabilities. 

Once the period has expired, the data will be deleted or anonymized in such a way that no individual can be identified directly or indirectly, , in accordance with current regulations. 

Who do we share it with?

Personal Information may be shared with DPD employees, DPD companies, independent contractors, agents, customer/sender of the shipment in question, means of payment, data processing and processing service providers or other entities directly or indirectly related to DPD that act in the interest of DPD and for compliance with the Policy. DPD periodically trains its employees and controls compliance with the Policy. Employees who violate the principles and obligations established in this Policy may be subject to disciplinary actions. DPD expects its collaborators to report any act that violates this Policy, which they can do before their superiors and/or DPD’s Legal Department. 

DPD will not use Personal Information for purposes other than those for which it was collected. 

DPD will send and transfer Personal Information, based on Law 25,326, to those countries with appropriate levels of protection. 

DPD does not share Personal Information with third parties except in the following situations: a) when relieved of the duty of secrecy by court order; b) when there are well-founded reasons related to public safety, national defense or public health; c) international judicial collaboration; d) when the transfer has been agreed within the framework of international treaties to which the Argentine Republic is a party; e) when the purpose of the transfer is international cooperation between intelligence agencies for the fight against organized crime, terrorism and drug trafficking; f) when in compliance with current legislation, the terms of use and conditions of the Site or other agreements, the appropriate disclosure of Personal Information is necessary to protect the rights, property and/or security of DPD employees, Site visitors or others, including sharing Personal Information with other companies or organizations to prevent fraud and reduce credit risk. 

In the course of growth or restructuring of DPD’s business, whether for strategic policy or business reasons, there is a possibility that DPD may purchase assets from other companies or sell its assets to other companies. During these transactions, Personal Information is often considered an asset subject to such purchase or sale for which Personal Information may be transferred or disclosed. DPD will maintain during these transactions the same level of security and confidentiality in the treatment of the Personal Information of the visitor. 

Our commitment to information security

DPD undertakes to adopt all measures protecting the security and confidentiality of your Personal Data and, in particular, to prevent any damage, erasure or unauthorized access by a third party. 

To this end, DPD has an Information System Security Policy based on the ISO 27002 standard, which defines the guidelines for good information security management practices. The policy covers human, physical, organizational and technical security controls. 

If your Personal Data is affected by a security breach (destruction, loss including accidental loss, alteration or disclosure to an unauthorized person), DPD undertakes to fulfill our obligation to notify Personal Data Breaches. 

DPD makes the greatest and necessary efforts to ensure that our privacy and confidentiality practices meet the highest standards of industrial security. To help prevent unauthorized access, maintain the accuracy of the Personal Information data and ensure the correct use of the information, DPD complies with the appropriate physical, electronic and business procedures that help safeguard and secure the Information that DPD’s Personnel collects online. The security of Personal Information is one of DPD's greatest concerns and matters of interest, striving to ensure its security in its systems. However, no transmission of information over the Internet can be guaranteed to be completely secure. Therefore, DPD does not guarantee the security of the information that the visitor transmits, and the visitor transmits it at his own risk. DPD will not be responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, as well as for the improper use of the information obtained by these means. DPD will continue to analyze new technologies in order to evaluate their ability to provide additional protection for Personal Information. 

Our commitment to the privacy of minors

DPD recognizes the special importance of protecting the privacy of minors. For this reason, DPD does not intentionally collect, gather, maintain and/or save information on its Site from minors, excluding them from the Site's objectives. 

Access, choice and updating of Personal Information

DPD does not use or share the Personal Information provided voluntarily by the visitor or user for a purpose other than that for which it was provided without giving the latter the possibility to consent to such use. Law 25,326 – Protection of Personal Data. 



The owner of the personal data has the power to exercise the right of access to them free of charge at intervals of not less than six months, unless a legitimate interest is accredited for that purpose in accordance with the provisions of article 14, paragraph 3 of the Law No. 25,326. The AGENCY OF ACCESS TO PUBLIC INFORMATION, in its capacity as Control Body of Law No. 25,326, has the power to deal with complaints and claims filed by those who are affected in their rights due to non-compliance with current regulations on the protection of personal information. 

Art. 27, sub 3: The owner may at any time request the withdrawal or blocking of his name from the data banks referred to in this article. 

Art. 27, Annex I, Decree 1558/01: In all communication for advertising purposes that is carried out by mail, telephone, email, Internet or other remote means to be known, it must be indicated, expressly and prominently, the possibility of the holder of the data to request the withdrawal or blocking, total or partial, of his name from the database. At the request of the interested party, the name of the person in charge or user of the data bank who provided the information must be informed. 

If the visitor does not wish to receive expressly requested communications from DPD or wishes to modify and/or update and/or withdraw their Personal Information, they may send us a written note, document letter or written presentation with a certified signature, proving their identity. DPD will have ten (10) days from receipt of the request to process it. 

In certain cases, the deletion of some data will not proceed when it could cause damage to the rights or legitimate interests of third parties, or when there is a legal obligation to preserve the data, all of which will be made known to the visitor, client and/or user. Once the term has expired, DPD will delete the Personal Information. 

DPD informs the visitor that certain areas of the Site will only have access to certain people provided with passwords and specific identification. 


 DPD will regularly audit the application of the Policy. In case of doubts, comments or questions regarding the Policy or the treatment of Personal Information by DPD, the visitor may direct his inquiry through this email: [*]. 
It is DPD's intention to collaborate with the application authority or administrative authorities in charge of the application of current legislation related to the protection of personal data. 

Right to Modify the Policy

 DPD has an area in charge of ensuring compliance with this Policy. DPD reserves the right to modify the Policy at any time in the face of changes in the applicable regulations and/or in case it deems it appropriate. The modifications will be considered effective from the moment they are published on the Site. 

By using DPDgroup website you accept the terms of this privacy policy. 

Control Body

If you have any questions, you can contact the PUBLIC INFORMATION ACCESS AGENCY, the control body for Law No. 25,326 and concordant, amending and complementary regulations: 

Address: Av. Pte. Gral. Julio A. Roca 710, 3rd floor - Autonomous City of Buenos Aires (C1067ABP). 


E-mail: [email protected]