Packing goods efficiently isn't rocket science, but it's still worthwhile keeping a few things in mind to ensure reliable shipping. Our shipping tips show you the most important points to follow in order to ensure trouble-free shipping.
For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. Parcels packed together as a bundle are excluded from transport.
The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.
If you use shrink wrap film, make sure that the in the area of the parcel label is smooth and without any lettering obstructing the label to ensure readability and quick scan when we process the shipment.
The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.
If you use shrink wrap film, make sure that the in the area of the parcel label is smooth and without any lettering obstructing the label to ensure readability and quick scan when we process the shipment.
All the relevant parcel shipping label(DPD parcel label, company address sticker) should be applied to the upper (largest) surface of the parcel - if possible next to each other and without overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings or obstructed by older obsolete shipping labels to ensure readability.
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international parcels, the telephone number should be added to the consignee address.
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international parcels, the telephone number should be added to the consignee address.
Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aircraft in relation to its weight and, in the interests of economic and ecological loading of passenger aircraft, is calculated using the following formula:
Length (cm) x width (cm) x height (cm) / 5,000 (cm3/kg) = volumetric weight (to the nearest kg)
The volumetric weight is relevant to most services that we offer.
The maximum dimensions / girth / weight for individual parcels are subject to the services you select as we offer a wide range of services. Check with our sales team for a more in-depth information.
The maximum dimensions / girth / weight for individual parcels are subject to the services you select as we offer a wide range of services. Check with our sales team for a more in-depth information.
Always make sure the commodities you are shipping are acceptable to the destination country. Restricted commodities may require certain documentations before you ship, always check with us beforehand!
Prohibited CommoditiesNot acceptable for transport overseas under any circumstances |
Animal & Animal Products |
Plants & Plant Products |
Any item(s) prohibited by any law, regulations or statute |
Counterfeit & Pirated goods or materials |
Currency & Bullions |
Dangerous Goods, Hazardous or Combustibles materials including Asbestos |
Illegal Drugs or Narcotics |
Firearms & parts thereof, Weapons including Swords and Ammunition |
Human Remains including ashes |
Dangerous Liquids |
Perishable Items that require temperature control or special handling |
Pornography |
Restricted CommoditiesMay be acceptable under certain conditions |
Antiques, Fine Arts or Works of Art |
Collectible and/or Irreplaceable Items |
Drugs & Pharmaceutical Products |
Furs / Ivory / Endangered Animal Products |
Industrial Diamonds / Carbons |
Medical Samples e.g. diagnostic specimens, blood tissue samples |
Precious Metals & Stones |
Movie Coupons, Tickets & Vouchers |
Non-DG Liquids with paperwork proof subjected to approval |
License-controlled Medicines |
Lithium Batteries subjected to approval by IATA DG regulations |
Fuel Surcharge is for international express shipments, calculated based on the variable monthly average spot price for kerosene / jet fuel. It is applied additionally to the total shipping fee.
Month | Fuel Surcharge |
Jul 2025 | 27% |
Jun 2025 | 26.75% |
May 2025 | 27.5% |
Fuel Surcharge |
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Jul 2025 | 27% |
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Jun 2025 | 26.75% |
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May 2025 | 27.5% |
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Lithium batteries are commonly used everyday, such as laptops and mobile phones, it can cause fire hazards if improperly handled during shipping. It is important to adhere to the following key requirements and whenever you are unsure, get in touch with us.
*To ensure safety during transit, all electronic devices must be charged no more 30% of their full capacity. Failure to comply with this may result in potential hazards including risk of explosions.
Lithium Ion Battery ELI UN3481 (Rechargeable) Commonly used for electronic devices like laptops, mobile phones, camera devices which can be recharged. | Lithium Metal Battery ELI UN3091 (Non-rechargeable) Commonly used in toys, calculators which are discarded once out of power as the batteries cannot be recharged. | ||
PI966 Packed with equipment | PI967 Installed in equipment | PI969 Packed with equipment | PI970 Installed in equipment |
Per Cell: ≤20Wh | Per Cell: ≤20Wh | Per Cell: ≤1g lithium | Per Cell: ≤1g lithium |
Per Battery: ≤100Wh | Per Battery: ≤100Wh | Per Battery: ≤aggregate 2g lithium | Per Battery: ≤aggregate 2g lithium |
Limit per package: Minimum number required to power the equipment + 2 spares | Limit per package: Minimum number required to power the equipment + 2 spares | ||
PAX/CAO limit: 5kg/package (net) | PAX/CAO limit: 5kg/package (net) | PAX/CAO limit: 5kg/package (net) | PAX/CAO limit: 5kg/package (net) |
Packaging must prevent short circuits and withstand a 1.2 meter drop test | Packaging must prevent the batteries from being damaged during transport | Packaging must prevent short circuits and withstand a 1.2 meter drop test | Packaging must prevent the batteries from being damaged during transport |
A lithium battery label is required | A lithium battery label is required | A lithium battery label is required | A lithium battery label is required |
Must include packing list, invoice, UN38.3 report, MSDS | Must include packing list, invoice, UN38.3 report, MSDS | Must include packing list, invoice, UN38.3 report, MSDS | Must include packing list, invoice, UN38.3 report, MSDS |
PI966 Packed with equipment | PI967 Installed in equipment |
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Per Cell: ≤20Wh | Per Cell: ≤20Wh |
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Per Battery: ≤100Wh | Per Battery: ≤100Wh |
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Limit per package: Minimum number required to power the equipment + 2 spares |
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PAX/CAO limit: 5kg/package (net) | PAX/CAO limit: 5kg/package (net) |
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Packaging must prevent short circuits and withstand a 1.2 meter drop test | Packaging must prevent the batteries from being damaged during transport |
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A lithium battery label is required | A lithium battery label is required |
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Must include packing list, invoice, UN38.3 report, MSDS | Must include packing list, invoice, UN38.3 report, MSDS |
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Lithium Metal Battery ELI UN3091 (Non-rechargeable) Commonly used in toys, calculators which are discarded once out of power as the batteries cannot be recharged. |
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PI966 Packed with equipment | PI969 Packed with equipment |
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Per Cell: ≤20Wh | Per Cell: ≤1g lithium |
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Per Battery: ≤100Wh | Per Battery: ≤aggregate 2g lithium |
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Limit per package: Minimum number required to power the equipment + 2 spares | Limit per package: Minimum number required to power the equipment + 2 spares |
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PAX/CAO limit: 5kg/package (net) | PAX/CAO limit: 5kg/package (net) |
---|
Packaging must prevent short circuits and withstand a 1.2 meter drop test | Packaging must prevent short circuits and withstand a 1.2 meter drop test |
---|
A lithium battery label is required | A lithium battery label is required |
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Must include packing list, invoice, UN38.3 report, MSDS | Must include packing list, invoice, UN38.3 report, MSDS |
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PI966 Packed with equipment | PI970 Installed in equipment |
---|
Per Cell: ≤20Wh | Per Cell: ≤1g lithium |
---|
Per Battery: ≤100Wh | Per Battery: ≤aggregate 2g lithium |
---|
Limit per package: Minimum number required to power the equipment + 2 spares |
---|
PAX/CAO limit: 5kg/package (net) | PAX/CAO limit: 5kg/package (net) |
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Packaging must prevent short circuits and withstand a 1.2 meter drop test | Packaging must prevent the batteries from being damaged during transport |
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A lithium battery label is required | A lithium battery label is required |
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Must include packing list, invoice, UN38.3 report, MSDS | Must include packing list, invoice, UN38.3 report, MSDS |
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