Here you will find useful information and helpful tools relating to parcel shipping. We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.
DPD Hong Kong provides 6 differentiating services:
*Hub-ez is our E-Commerce platform which allow customers to further access various e-commerce logistic solutions.
Signature Services DPD Pickup & Predict are available for customers who use Hub-ez and choose ezEurope Home & Shop solution into EU at the moment.
You can either contact by directly calling our hotline +852 2620 0289 or log in to Hub-ez to order a collection request online.
You can find inquiry form on our website, or please contact our sales for latest quotation.
Regarding the payment method, please consult the sales staff who contact you directly.
Regarding the shipping dimension requirements, please contact our sales staff who will contact you directly.
Length (cm) x Width (cm) x Height (cm) / 5000 = Volumetric Weight (kg)
If you are unclear about the destination zip code, please check with your recipient or contact us.
Regarding the special regulations requirements, please contact our sales staff for more details.
We ship globally, contact us for more details.
Currently for ezEurope service areas are: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, Spain, the United Kingdom and Ireland.
Regarding remote areas, please check with our sales for more details.
Please refer to our list of prohibited goods in the customer zone page.
Both information are highly recommended as phone number will be the first contact points used by the couriers when they deliver. But e-mail address is mandatory, for customs clearance purpose.
There are 3 main import Gateway in Europe: London (LHR); Paris (CDG); and Amsterdam (AMS).
Yes you can change or cancel your shipments online if you use Hub-ez, otherwise please contact us.
For countries with predict service, the recipient can change the delivery address. Contact us for more details.
You can access our website through IE8, Safari6, Firefox33, Chrome37 and all the latest browsers.
You can check your shipment details on the DPD Hong Kong homepage by tracking number.
Enter your tracking number and you will get the latest information on whether the goods are signed.
Please confirm with the recipient first, if you have any questions, please contact us.
No notification will be sent, if you have any questions please contact us.
Please contact us, our customer service staff will help you complete the claim application process.
You can fill out the complaint form online through our website or call our customer service hotline.
With the new IOSS (Import One-Stop Shop) regulations for EU taking place, please contact us for more details.
Yes we can. Contact us for more details.