You can contact DPD by phone or by checking the answers in the help center.
As soon as we have delivered your parcel to the Pickup parcelshop, you receive a notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, we inform you about the options for pickup on the parcel notification card which is placed in your letterbox. If no day is indicated, your parcel is available for collection immediately.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.
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No, you only pay at the checkout of your online order. When collecting your parcel, there are no additional costs.
Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with a authorisation form filled out by you.
Please contact the shipper. Being a contractual customer, he can easily open a customer service ticket.
You\'d best contact the shipper as soon as possible.
The maximum weight is 20 kg and the maximum length 100 cm. You\'ll find our practical parcel size calculator under \"Packing tips\".
Yes, you can also send parcels via our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our 800 shops. Ask your shipper to provide you a parcel label or create it yourself via our online shipping tool DPD Web Parcel.
There are 800 Pickup parcelshops in Belgium and Luxemburg. There are 42,000 throughout Europe.
Without a return parcel label it is unfortunately not possible to hand in parcels for return at our Pickup parcelshops. If you need a return parcel label, please contact the shipper.
Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.
Follow our driver to your front door
Change the delivery date or place up to 30 min before arrival
All for green delivery
Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop