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Service alerts

 Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.

20.09.2023

Sint-Niklaas:

Due to an electricity interruption as a result of ongoing road works in Sint-Niklaas, there may be severe delays in the area of our Sint-Niklaas depot, which are not expected to be resolved until around 11am this morning. We apologize for any inconvenience this may cause, especially for operations, deliveries and pickups.

18.08.2023

Change:

The former link to access the POD from DPD Shipper is no longer operational. We hereby introduce two ways for customers to access their POD, depending on their situation:

Via Shipping Reports:
Customers who still have active Shipping Reports can access their POD via this method. This option will remain available for customers with existing Shipping Reports.

myDPD for Business:
For customers who no longer have active Shipping Reports, or if they want to use the new tool, it is essential to switch to our myDPD for Business platform. Customers who do not yet have access to myDPD for Business should contact [email protected] to activate their account.

 

Energy surcharge replaces fuel surcharge

information information

Energy surcharge replaces fuel surcharge

As of 1 Jan 2023, the fuel surcharge for road traffic will become the energy surcharge. In order to respond to the fluctuating and sharply rising costs of fuels and energy sources for our fleet, the surcharge will  be based not only on current diesel prices but also on the development of electricity and gas prices on the market.

The energy surcharge will continue to be designed dynamically and will be charged per parcel shipment.

Energy surcharge for Jan 2023