Service alerts

Service alerts

 Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.


Our customer service number is temporarily unavailable due to a technical problem.
We do the necessary to resolve this, our apologies for the inconvenience


Vilvoorde - Due to technical reasons, the delivery of parcels is delayed in certain regions.
Our apologies for this, we do the necessary to compensate for any delay in delivery.



Due to a technical breakdown in our depot in Lummen, collections and deliveries in the region may be delayed. We do everything possible to minimize the impact, but possible delays cannot be ruled out.



Due to shortages on the Dutch labor market, shipments to the Netherlands can currently be delayed.
On the day of delivery, the recipients will be informed about a 1-hour timeslot in which the driver will come.



Due to the situation in Ukraine, the following DPD services are temporarily suspended until further notice

  • All shipping services to / from Ukraine

  • All shipping services to / from Russia and Belarus.

Domestic shipping services within Russia are being maintained.

We at GeoPost/DPDgroup are deeply concerned by the current situation in Ukraine, beyond the impact this crisis has on our daily operations.

As delivery experts and a company open to the world, to diversity and to solidarity, we fully embrace the statement of our co-player DHL :”As a company that enables trade between countries and peoples across the globe, we strive for a more connected world, with peace and prosperity for everyone.”

 We extend our thoughts to the Ukrainian people – including those working in our businesses in the neighbouring countries: Slovakia, Hungary, Poland and Romania - and our colleagues at DPD Russia.

In the neighbouring countries & beyond, the desire to donate is naturally strong, and acts of charity may come from individuals or be coordinated at company level. That’s what we do as Business Units and as a Group.

Our people in the business units are mobilised to bring concrete support & assistance to those who are suffering.

Important update regarding UK shipments

We have been informed by our colleagues in the United Kingdom that UK Customs have again indicated adjustments that will take effect on 1 January 2022.

Click here for the details.