Service alerts

Service alerts

 Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.

Important update regarding UK shipments

We have been informed by our colleagues in the United Kingdom that UK Customs have again indicated adjustments that will take effect on 1 January 2022.

Click here for the details.



Due to heavy storms in Norway from Wednesday and during the weekend, there have been blocked roads which made some depots hard to reach. Consequently, delay in delivery is possibly.


Belgium - Contamination wave of Omicron causes shortage of workers which leads to delays in parcel delivery and collection

As reported extensively in the press, the explosion of the Omicron variant in our country is causing a shortage of workers in all sectors, unfortunately also in our depots.
This situation affects our operational processes, which can lead to delays in collections and deliveries. We do our utmost to limit the impact to a minimum and to absorb the absence of workers as much as possible.

Recipients with delayed shipments are automatically notified by e-mail (if we have the e-mail addresses of these persons).

Thank you in advance for your understanding in this exceptional situation.



Due to heavy rains the last couple of days there are road blocks in Germany. Most roadblocks are situated around the rivers Mosel, Glan and Kyll. As a consequence a lot of deliveries will receive a 41 scan (force majeur), as drivers cannot access the area.