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Service alerts

Service alerts

 Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.

14.03.2023

Belgium

Social inspections are currently taking place at depot Lummen. As a result, there may be possible delays.

08.03.2023

Belgium

Due to snowfall, we are currently experiencing issues with the pickup and delivery of packages throughout the entire country. Additionally, there was a technical problem at our depots in Flemalle and Kortrijk which is affecting our operational services in the regions surrounding these depots

07.03.2023

Italy

Due to a national strike in Italy on 08.03, we are expecting delays in delivery. Particularly in those areas in which we expect a major participation such as Verona, Torino, Lombardia Region, Roma and Pisa. 

France 

New day of mobilization and demonstration this Tuesday 7 March 2023 with more than 250 demonstrations announced everywhere in France to say no to the pension reform. Find here the list of cities that will be impacted today. Delays in delivery are unfortunately inevitable.


Paris
Bordeaux 
Marseille 
Lyon 
Rennes  
Nice 
Angers 
Nantes 
Lille
Montpellier
Poitiers
La Rochelle
Narbonne 
Cannes
Annecy 
Agen
Reims 
Carcassonne 
Besançon 
Dijon
Metz
Dunkerque 
Tours 
Bastia 
Bayonne

Energy surcharge replaces fuel surcharge

Energy surcharge replaces fuel surcharge

As of 1 Jan 2023, the fuel surcharge for road traffic will become the energy surcharge. In order to respond to the fluctuating and sharply rising costs of fuels and energy sources for our fleet, the surcharge will  be based not only on current diesel prices but also on the development of electricity and gas prices on the market.

The energy surcharge will continue to be designed dynamically and will be charged per parcel shipment.

Energy surcharge for Jan 2023