Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.
Due to technical circumstances, the Flemalle depot is temporarily not fully operational. This may have an impact on deliveries.
Recipients of impacted parcels will receive a notification that the delivery of their parcel is delayed.
A general power outage in the industrial zone in which our Sint Niklaas depot is also located has an impact on the delivery process for shipments in that region.
All impacted receivers will receive a message that their package will be delayed.
We are doing all that we can to minimize the impact.
The opening of our new hub in Vilvoorde will have a temporary minimal impact on our operational activities. Our apologies for a possible delay in delivery of your parcel.
Due to the situation in Ukraine, the following DPD services are temporarily suspended until further notice
All shipping services to / from Ukraine
All shipping services to / from Russia and Belarus.
Domestic shipping services within Russia are being maintained.
We at GeoPost/DPDgroup are deeply concerned by the current situation in Ukraine, beyond the impact this crisis has on our daily operations.
As delivery experts and a company open to the world, to diversity and to solidarity, we fully embrace the statement of our co-player DHL :”As a company that enables trade between countries and peoples across the globe, we strive for a more connected world, with peace and prosperity for everyone.”
We extend our thoughts to the Ukrainian people – including those working in our businesses in the neighbouring countries: Slovakia, Hungary, Poland and Romania - and our colleagues at DPD Russia.
In the neighbouring countries & beyond, the desire to donate is naturally strong, and acts of charity may come from individuals or be coordinated at company level. That’s what we do as Business Units and as a Group.
Our people in the business units are mobilised to bring concrete support & assistance to those who are suffering.
Important update regarding UK shipments
We have been informed by our colleagues in the United Kingdom that UK Customs have again indicated adjustments that will take effect on 1 January 2022.