For consignees the purchasing process doesn’t end until they happily hold the parcel in their hands. This is why we do everything to make deliveries as uncomplicated and transparent as possible. With our Live-Tracking function and flexible redirection options, we provide consignees with full control over their parcel shipping.

Our customer service department is currently very busy. Therefore we need a little more time to answer your questions. Follow your parcel through the myDPD app or the online portal.

Find a parcelshop near you

Find a parcelshop near you

Carbon neutral delivery

Essential to us: carbon-neutral parcel shipping without additional costs to shippers and consignees. We closely monitor the greenhouse gases we generate, and work continuously on reducing our carbon footprint. Any unavoidable transport emissions are offset by investment in projects for renewable energies and clean energy generation.

Do I need to wait at home the whole day?

Not at all! You decide when and where we deliver your parcel. If at any time you aren't at home, our options for changing the delivery mean you will never again miss a parcel.

Have your parcel delivered, even if you're not at home

Simply give us a Safe Place online and we’ll leave your parcel in a safe place of your choice (e.g. in the garage). This is all you do:

- Select “Deliver to a safe place” from the redirection options
- Specify the safe place of your choice (e.g. “on the terrace”)
- Then if you're not at home we'll leave the parcel in the specified location

Collect your parcel when it suits you best

Redirect your parcel to a local Pickup parcelshop. This is all you do:

- Select “Specify Pickup parcelshop” from the redirection options
- Find a suitable nearby parcel shop - We’ll deliver the parcel to the parcel shop you have specified
- We will then deliver your parcel there

Change the day of the delivery

Have the parcel delivered on a different day. This is all you do:

- Select “Change day” from the redirection options
- In the calendar simply click on your preferred day
- We’ll deliver your parcel on the day you specify

Live-Tracking: tracking your parcels in real time.

When will my parcel arrive?

Quickly grab your parcel number. After all, this is all you need to track your parcel in real time! The live-tracking function shows you exactly where the driver is at all times and how many stops are left before ringing your doorbell. It is that easy!

When will my parcel arrive?

Quickly grab your parcel number. After all, this is all you need to track your parcel in real time! The live-tracking function shows you exactly where the driver is at all times and how many stops are left before ringing your doorbell. It is that easy!

Returning an order

Sometimes things don’t fit.  All the shops and companies that ship parcels with us can offer you an uncomplicated returns service.