Complaints & claims procedure

Complaints & claims procedure

How to file your complaint?

Senders

Please lodge your complaint by using our contact form. This will enable us to transfer your enquiry to the right contact person and ensure that the matter will be dealt with without delay. For more information, take a look at the procedure described in the files below.

Receivers

If your parcel is lost or damaged, we recommend you to contact the sender. As a contracting party, he will contact DPD to handle the complaint.

Dispute settlement DPD CLASSIC (update 06.11.2020)

Small (99kb)

PDF

Dispute settlement DPD Web Parcel (update 06.11.2020)

Small (121kb)

PDF