You can contact DPD by phone or by checking the answers in the help center.

Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.

Customer service for senders

Relevant information about shipping within Luxembourg and abroad.



Please visit our

Help center

Sending
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Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.

As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

  • Jewellery, precious stones and precious metals

  • Coins and banknotes of any kind

  • Any form of payment instrument (credit cards, uncrossed cheques, etc.)

  • Artworks

  • Legally prohibited publications of any kind

  • Alcohol (with the exception of alcoholic drinks)

  • Perishable or frozen foods

  • Plants

  • Animals, living or dead

  • Illegal drugs

  • Firearms

 Further information on excluded goods is available in our general terms & conditions.

You can drop the package in any pickup parcelshop. To find your nearest parcelshop is in your area, see our Pickup parcelshop finder.

You can create the parcel label via our online shipping tool DPD Web Parcel. Next, stick the label on your parcel and bring it to a Pickup parcelshop closeby.

Sorry, unfortunately we aren\'t able to deliver to P.O. Boxes.

Please report this as quickly as possible to our Customer Care center.

Fill in the form or call us +352 39/53.39.28.

Track your parcel in real-time

Download the myDPD app

Always informed

Follow our driver to your front door

Last-minute change

Change the delivery date or place up to 30 min before arrival

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

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