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Did you know?
The sender of your parcel has additional options to start an investigation. Therefore, contact the sender first — you will often be helped more quickly.
Frequently asked questions
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As a shipper, you can easily connect to the Pickup network. If you do so, your customer can choose from 800 Pickup parcelshops in Belux and 42,000 in Europe to pick up or send back his parcel. This is DPD’s Shop return.
Your other option: on request you can arrange a collection at the customer premises. As a contractual customer, you can easily ask for this service or arrange it via your shipping tool. This is called a collection request.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder.
This depends on the shipper. In most cases, you\'ll receive a return label. If you want to return your order, you can stick this label on the parcel and bring it to one of our Pickup parcelshops. If you didn\'t receive a return label, contact the shipper to request one.
At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.
Whether the return is chargeable depends on the shipper\'s return policy to which the return is going. See the FAQs on their site.
That\'s what your shipper determines. Please contact him if necessary.
Download the app
Manage it yourself with the myDPD app
Track a parcel, change delivery, receive delivery notifications — all from the app on your smartphone.
- ✓ Live tracking of your parcel
- ✓ Change the date and place of delivery
- ✓ Set a deposit permission
- ✓ Manage all your preferences
Scan todownload the app
Still need help?
Didn't find an answer? Our team is happy to assist you.
Recipients
Question about your delivery?
The sender of your parcel is a contractual client of DPD and can open a case for you. Therefore, contact the webshop or sender first — you will be helped more quickly.
Still looking? Check the frequently asked questions for more options.
Senders
Help for business clients — all information about shipments in Luxembourg and abroad.
Shipping guide →Can't figure it out?
Have you contacted the sender and your issue is still not resolved? Log a case with our customer service and we will help you as soon as possible.
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