Dernière minute: mieux informé plus rapidement.

Chère cliente, cher client,
 
Nous sommes heureux de vous annoncer que nos tarifs pour Classic By Air (envois intercontinentaux par avion) ont fortement baissés depuis le 1er avril.
 
Pour de plus amples informations, veuillez nous contacter par e-mail.
Votre équipe DPD

Chers clients,
 
A cause d’un problème de serveur, nous ne sommes malheureusement pas joignables via e-mail.
En cas d’urgence, vous pouvez toujours nous contacter par téléphone aux numéros suivants :
 
Service clientèle         +352/39 53 39 20
Vente                          +352/39 53 39 70
Transport                    +352/39 53 39 30
Facturation                 +32 15 40 59 40
 
Veuillez nous excuser pour ces désagréments.

1. Service suspension

The DPD CLASSIC service is not available to the following countries:

• BELARUS

The DPD CLASSIC and DPD EXPRESS services are not available to the following countries:

• MONGOLIA
• EAST TIMOR
• SAO TOME & PRINCIPE
• TURKMENISTAN

2. Short-term, temporary restrictions

BELARUS (no shipment of goods)
At present only document shipments can be shipped to Belarus.

GAZA STRIP (no shipment of goods)
At present no goods can be shipped to Gaza. Software CDs are also excluded from shipment.

CAMEROON (temporarily no shipping service)
Because of civil unrest, deliveries to Cameroon have been temporarily suspended.

KENIA (no shipping service)
Because of a tense political situation no shipments for Kenya can be accepted at present. In the case of shipments which have already been shipped, delays at customs and delivery delays must be expected.

NEPAL (delays in delivery)
Because of fuel shortages delays in delivery must currently be expected in Nepal.

SOUTH AFRICA (delays in customs clearance)
Delays are to be expected at present in the clearance of high value shipments. The customs authorities in South Africa are currently workingt on a solution to the problem.

CHAD (embargo - no shipping service)
Because of the civil unrest in Chad an embargo has been imposed on the country.

3. Longer-term restrictions and new shipping regulations

General prohibition on liquids in international shipping
Liquids of all kinds are excluded from international transport by airfreight.

ANDORRA (accompanying document required)
In addition to the invoice, the document "Autorizacion de despacho y representacion" is required for all private and commercial shipments to Andorra. The document is filled out and stamped by the consignor. It must contain the following information about the consignee:

• "Empresa" = name of company
• "Numero de identification Fiscal" = tax number
• "Domicilio fiscal" = tax address
• "El que suscribe" = name of the person who has filled out the form.
• "En //// a ///de ////place"= date, signature and stamp.

If the shipment is sent without this document delays can be expected.

BRAZIL (payment of customs charges for shipments of high value)
Shipments to Brazil with a value which is higher than 200.00 USD will be stored at the DPD HUB in Miami until the consignee has paid the customs charges in the country of destination. In accordance with US customs regulations such shipments can only be stored for a maximum of 15 days. If the consignee has not paid the customs charges by the 10th day, the consignor will be asked for further instructions. If the consignee has not paid the customs charges by the 14th day and there are no instructions from the consignor, the shipment will be sent back to the consignor immediately at his expense.

CEUTA AND MELILLA (change in max. values for goods shipments from non-EU countries)
The max. value of any shipment of goods from NON-EU countries must be less than 22 EUR. Shipments from non-EU countries with a higher value than 22 EUR, which aredestined for Ceuta and Melilla and are shipped via Spain, will be returned to the consignor at his expense. There are no value restrictions on EU goods.

RUSSIA (max. value for shipments)
The max. value for shipments to Russia is 850 USD. Commercial shipments with a higher value are not permitted and are excluded from import.

SAUDI ARABIA (import permit for chemical / medical / telecommunications products)
Before shipments with chemical / medical / telecommunications products are shipped to Saudi Arabia the consignee must obtain a permit from the responsible ministry:
• For shipments with chemical products: Ministry of Industry
• For shipments with medical products: Ministry of Health
• For shipments with telecommunications products: Ministry of Communications
Please note that the consignor will be responsible for the transport costs, including the return transport, for any shipments which are sent without a permit.

SWITZERLAND (restrictions on the import of medical products)
Swiss import regulations prohibit the import by private individuals of medicines in quantities greater than 50mg. Any shipments which contain larger quantities will be either returned or destroyed.

UKRAINE (customs clearance for goods shipments to private individuals)
All shipments of any value category which are destined for private consignees in Ukraine cannot be imported until customs charges and taxes have been paid. The level of the customs duty and taxes depends on the goods category (customs tariff number). Payment of customs charges and taxes in line with the indicated value is mandatory.

The consignee must provide the clearing agent with the following documents:

• a hand-written customs application with a detailed description of the goods
• a copy of the consignee's passport

Please note that if clearance takes place anywhere other than IEV-Kiev, the consignee must be present at the customs office in person.

The invoice must be printed or written in English. It must contain the full name and address of the consignee and a contact telephone number. The invoice must show a detailed description of goods. Descriptions such as 'parts', 'samples', 'gift' or part or model numbers are NOT allowed. If the description of the goods is not adequate, a new invoice will be requested from the consignor.

The invoice must show the true value of goods. Undervalued goods are forwarded to the customs tariff department for examination and this causes delays in the clearance process of up to 14 days. Zero value on the invoice is NOT allowed.

Food items, such as products of animal or vegetable origin; fats and butters of animal or vegetable origin; ready to use food products; waxes of animal or vegetable origin; alcoholic and soft drinks; vinegar; tobacco and its substitutes are prohibited for import to Ukraine by private persons.

Depending on the goods tariff number the consignee must provide the relevant permit from the responsible authorities (e.g. Ministry of Healthcare, Ecological Control Committee, Radiological Control Committee, Center of Product Certification, Frequency Control Center etc.).

All restricted shipments or shipments which are refused by the consignee will be returned to the consignor. It is not permitted by customs to dispose of or destroy them.

The cost of return shipments which are the result of measures taken by the customs authorities or suspensions to transport services will be invoiced to the consignor.

With immediate effect we are no longer able to transport liquids in international shipping by airfreight as DPD CLASSIC or DPD EXPRESS parcels. This is the result of directives from the airlines involved.
In the past damage has often been caused to other freight or to the aircraft itself by the escape of liquids.

As a result liquids of any kind are from now on excluded from international transport.

Please note that any parcels which contain liquids will in future be returned to the consignor at the consignor's own expense. The consignor will also be liable for any damage which is caused by liquids during transport.

Unfortunately attempts at fraud on the internet and the telephone have now almost become an everyday affair. Again and again criminals try to gain access to customer data or money by misuse of the DPD name.

For example a number of phone calls have been reported recently in which a third party claims to have to compare data on behalf of DPD before a parcel can be delivered.

If you receive such a call, please be very careful. DPD does not make any calls to compare data.

If customers provide their data, there is a risk that third parties will shortly afterwards invoice them for services which have not been ordered and which have no connection with DPD's services (e.g. telephone chat subscriptions).

On the internet, too, third parties repeatedly use emails to gain access to sensitive customer data. Most recently there have been isolated incidents of fraud through the misuse of DPD’s name. DPD customers have received e-mails demanding that a certain amount of money be transferred into a bank account as an advance payment for services. Not until they do so, they are told, will certain parcels be delivered.

On no account should you grant this request!

DPD does not ask for advance payments. Furthermore, we do not charge for parcels or goods, only for transport services. The exception to this is the cash-on-delivery shipment, in which the customer pays for the goods, but not until they are delivered; never in advance. Please contact us immediately if you receive an e-mail requesting an advance payment.

In case of doubt please call our service number +49 (0) 6021 843-0.

We hope that this warning will help to protect you against criminal offences.
Thank you for your support.

Best regards, DPD