Service Alert Due to Coronavirus - Europe

Europe（Last updated: 21st April, 2020）

Due to the Coronavirus, several areas within Europe will not be able for delivery, please click here to see the list of zip codes affected.

Some protective measures have been implemented for the delivery drivers in several European countries. For this reason, consignee signature is not guaranteed anymore for the DPD European services (sometimes, people refuse to sign on the Terminals or drivers cannot access some home addresses with quarantine people).

There will be a scan (Information of Delivery) but no systematic POD. Please note that if the driver cannot locate the consignee at home, the parcel will be returned to the shipper.

 

Italy（Last updated: 3rd April, 2020）

Thanks to the commitment of our colleagues, we resume collection and delivery in the provinces of Bergamo and Brescia, reopening the 5 branches:

ROVATO (141)
BERGAMO OSIO (094)
BRESCIA (093)
BERGAMO GRASSOBBIO (110)
BRESCIA CENTRO (173)

However, deliveries to parts of the country are still unavailable. We ask you not to entrust us with the goods destined for these postal codes, which you can view by clicking here .

We inform you that local Italian Authorities have imposed lockdown of: 40059 Medicina (BO), 64030 Montefino (TE), 64031 Arsita (TE), 64033 Bisenti (TE), 64034 Castiglione Messer Raimondo (TE), 64035 Castilenti (TE), 65010 Elice (PE), 83031 Ariano Irpino (AV), 84030 Caggiano (SA), 84030 Atena Lucana (SA), 84031 Auletta (SA), 84035 Polla (SA), 84036 Sala Consilina (SA), 85047 Moliterno (PZ), 86016 Riccia (CB), 87038 San Lucido (CS), 87054 Rogliano (CS), 87056 Santo Stefano di Rogliano (CS), 89064 Montebello Jonico (RC), 04022 Fondi (LT), 02043 Contigliano (RI). Please do not entrust us your shipments to these destinations.

 

Ireland（Last updated: 13th March, 2020）

To mitigate risk of spreading the virus to team members, customers and members of the public, DPD Ireland will cease passing the driver's scanner to the consignee to capture a proof of delivery signature.

Instead, where consignee is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. The driver will not capture the signature of the recipient.

Where "Safe Place" or "Letterbox" options are in place for the delivery, these instructions will be followed.

GPS co-ordinates are captured at the point where the parcel is scanned as delivered. DPD accept no liability for loss or damage where this new C19 delivery process has been followed by our driver.

This process applies to all deliveries within the DPD Network for the next 14 days and may be extended depending on the evolution of the situation.

 

Poland（Last updated: 12th March, 2020）

Please note that due to government recommendations, all schools (kindergartens, nurseries, universities, cultural centers) and other institutions, pedagogical counseling centers, sport facilties, zoos are going to be closed temporary. Therefore parcels sent to those places will be returned to sender automatically.