Here you will find useful information and helpful tools relating to parcel shipping. We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.
Dpdgroup provides four differentiating services:
DPD Classic Home
DPD Classic Business
Services DPD Classic Home/ Business & DPD Shop are the one offered in the solution into EU at the moment.
This service has not been opened yet. If you need to pick up the item, please contact your local franchisee.
You can find inquiry form on our website, or please contact our sales for latest quotation.
Regarding the payment method, please consult the sales staff who contact you directly.
Maximum weight: 31.5kg, maximum length: 175cm, maximum girth: 300cm
Length x width x height / 6000
If you are unclear about the destination zip code, please check with your recipient or contact us.
Please make sure that your goods meet our standard of weight and size: Maximum weight: 31.5kg, maximum length: 175cm, maximum girth: 300cm, at the same time, your goods should be properly packed and in good condition.
Website link of the goods purchase
Authorization - direct representative / Power of Attorney (POA) – original. In case of company it must be signed by person(s) empowered to represent the company; (usually POA must be signed by the company Board)
valid EORI and VAT ID number must be printed on POA
any document as commercial invoice or additional description of the goods has to be in english (nature of goods, material of which it is produced, exact purpose etc. (each information that enables correct classification of the goods).
Currently our service areas are: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, Spain, the United Kingdom and Ireland.
Please refer to our list of prohibited goods.
Please click on this link to download the list of remote area ZIP codes。Please note that delivery time may be extended for these areas.
Both information are highly recommended. But e-mail address is mandatory, for customs clearance purpose.
There are 3 main import Gateway in Europe: London (LHR); Paris (CDG); and Amsterdam (AMS).
If your package has any information that needs to be changed, please contact us.
The recipient can modify the delivery address on the system after receiving the delivery notification through the DPD-specific Predict service. In addition, if you have any other information about your package that needs to be changed, you can contact us.
You can access our website through IE8, Safari6, Firefox33, Chrome37 and all the latest browsers.
You can check your shipment details on the DPD China website by tracking number.
Enter your tracking number and you will get the latest information on whether the goods are signed.
Please confirm with the recipient first, if you have any questions, please contact our service center.
No notification will be sent, if you have any questions please contact our customer service center.
Please contact us, our customer service staff will help you complete the claim application process.
You can fill out the complaint form online through our website or call our customer service hotline: 021-34096560.
According to European customs regulations, less than 22 euros is a low value commodity and more than 22 euros is a high value commodity. Below 15 pounds in the UK, low value goods, more than 15 pounds is a high value commodity.
Currently, the import service to China is not available, please keep an eye on our official website news and get our latest service news.