You can contact DPD by phone or by checking the answers in the help center.

Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.

Customer service for senders

Relevant information about shipping within Luxembourg and abroad.



Please visit our

Help center

DPD Pickup parcelshops
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Yes, you can also send parcels via our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our 800 shops. Ask your shipper to provide you a parcel label or create it yourself via our online shipping tool DPD Web Parcel.

There are 800 Pickup parcelshops in Belgium and Luxemburg. There are 42,000 throughout Europe.

Without a return parcel label it is unfortunately not possible to hand in parcels for return at our Pickup parcelshops. If you need a return parcel label, please contact the shipper.

Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.

Track your parcel in real-time

Download the myDPD app

Always informed

Follow our driver to your front door

Last-minute change

Change the delivery date or place up to 30 min before arrival

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

Download the app and get started

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