You can contact DPD by phone or by checking the answers in the help center.

Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.


Customer service for senders

Relevant information about shipping within Luxembourg and abroad.


Please visit our

Click here for the the complaints and claim settlement procedure.

Help center

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No problem. Your package will be left with your neighbour.

What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.  Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.

This is the 14-digit parcel number that you received from the sender or that is stated in the email or SMS from DPD containing the details of your scheduled delivery. If you were unable to accept delivery of your package, the driver will leave a note in your letterbox which also contains this 14-digit number.

Als de afzender van je pakket gebruik maakt van de Predict-service word je geïnformeerd over de dag en het tijdvak waarin de bezorging zal plaatsvinden. Hoewel wij ons uiterste best doen je pakket op het aangegeven tijdstip te bezorgen, blijft het een indicatie. Door onvoorziene omstandigheden is het mogelijk dat er vertraging plaatsvindt.

You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.

You will receive a double-sided parcel notification card whenever we can\'t locate you at home when we make a delivery. On the \"Sorry we missed you\" page we note either the option you have chosen in myDPD or in our app, or the Pickup parcelshop to which we have delivered your parcel. In addition, in the bottom section we request you to arrange for a new delivery or inform you that we have been unable to locate you on several occasions and that the parcel will be returned to the consignor. If you are unable to read our remarks or wish to arrange a new delivery, you should please use the parcel number which appears on the right in myDPD or in our app. There you can also read the name, address and opening times of the DPD shop. You can use the back of the card \"Your parcel is waiting for you\" in order to authorise someone else to collect the parcel for you.

Track your parcel in real-time

Download the myDPD app


Always informed

Follow our driver to your front door


Last-minute change

Change the delivery date or place up to 30 min before arrival

DPD carbon neutral Co2

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

Download the app and get started