Here you will find useful information related to parcel shipping and receiving. We’ve put together all the relevant information about domestic and international shipping as well as useful tools to track your parcel status. As a receiver, you can easily change your delivery via myDPD. Being a Pickup parcelshop, you probably find an answer on your question on the Pickup portal. Are you a webshop looking for the right shipping integration? We invite you to take a look at our shipping solutions.
If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.
Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.
You can even indicate a safe place during delivery. You can see whether this is possible in the change options.
Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.
As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewellery, precious stones and precious metals
Coins and banknotes of any kind
Any form of payment instrument (credit cards, uncrossed cheques, etc.)
Legally prohibited publications of any kind
Alcohol (with the exception of alcoholic drinks)
Perishable or frozen foods
Animals, living or dead
Further information on excluded goods is available in our general terms & conditions.
The combined dimensions of your parcel are:
The volumetric weigth of your parcel:
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
As soon as we have delivered your parcel to the Pickup parcelshop, you receive a notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, we inform you about the options for pickup on the parcel notification card which is placed in your letterbox. If no day is indicated, your parcel is available for collection immediately.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.
We\'re happy to welcome you in our network. Apply here.
You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn\'t suit you, you can simply specify a different day or place for the delivery in the change options.
We plan to start domestic local volumes at the start of next year, 2021. In order to guarantee maximum freshness of your products, we are required to adjust our systems so that we can monitor the temperature from start to finish. Want to know more about DPD fresh? Pass us your contact details via this form. We are happy to hear about your plans and to maybe start our collaboration in 2021.
By actively refrigerated network we mean refrigerated containers in the depots and active temperature control in the vehicles on road to delivery. That way, you as a client do not need to use expensive and in many cases polluting packaging material to store your goods at temperatures below 4°C until/during delivery. DPD fresh supports innovations in delivery of fresh foods in a sustainable way, whilst guaranteeing to uphold the cold chain.
DPD fresh will be launched for delivery to businesses (shops, restaurants, caterers…) and private individuals (meal boxes…). For both target groups a Predict service (detailed info with a 1 hour timeframe) will be available. In order to guarantee the freshness of your products, we cannot deliver at a pick-up point or at a safe place.
Thank you for your interest in DPD fresh! You can use this form and enter your details; we will be in touch as soon as possible to go over your plans. Talk to you soon!