How can we help you?

Here you will find useful information related to parcel shipping and receiving. We’ve put together all the relevant information about domestic and international shipping as well as useful tools to track your parcel status. As a receiver, you can easily change your delivery via myDPD. Being a Pickup parcelshop, you probably find an answer on your question on the Pickup portal. Are you a webshop looking for the right shipping integration? We invite you to take a look at our shipping solutions.

Filter
Filter
  • Receiving - Receiving/redirecting parcels
Clear filters

When will my parcel be delivered?

Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.

My parcel has not arrived (yet). What now?

If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.

A parcel that is displayed to me as "delivered" has not arrived. What is the reason for this?

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.

The parcel is already out for delivery. Can I still change the day or place of delivery?

Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.

How far in advance of delivery do I have to provide the deposit authorization?

You can even indicate a safe place during delivery. You can see whether this is possible in the change options.

Find a Pickup parcelshop

Find a nearby Pickup parcelshop

Find a Pickup parcelshop

Find a nearby Pickup parcelshop

Filter
Filter
  • Sending - General
Clear filters

How can I check on the location of my parcel?

Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.

As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

How many delivery attempts does DPD make to business addresses?

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?

The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.

Can the driver pack my parcel for me?

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

What goods are excluded from transport?

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

  • Jewellery, precious stones and precious metals

  • Coins and banknotes of any kind

  • Any form of payment instrument (credit cards, uncrossed cheques, etc.)

  • Artworks

  • Legally prohibited publications of any kind

  • Alcohol (with the exception of alcoholic drinks)

  • Perishable or frozen foods

  • Plants

  • Animals, living or dead

  • Illegal drugs

  • Firearms

 Further information on excluded goods is available in our general terms & conditions.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Filter
Filter
  • Pickup parcelshop - Pickup parcelshops
Clear filters

Where can I find a Pickup parcelshop?

Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

What is a Pickup parcelshop?

A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 800 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.

When will my parcel be ready for collection from the parcelshop?

As soon as we have delivered your parcel to the Pickup parcelshop, you receive a notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, we inform you about the options for pickup on the parcel notification card which is placed in your letterbox. If no day is indicated, your parcel is available for collection immediately.

How long will my parcel be stored at the Pickup parcelshop?

Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

Filter
Filter
  • myDPD_Receiving parcels TOP 5
Clear filters

Where is my parcel?

You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn\'t suit you, you can simply specify a different day or place for the delivery in the change options.

Track your parcel here

How can I change the place or day of delivery?

Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.

What is a safe place?

A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …

What happens if I\'m not home?

If we don\\\'t locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can\\\'t be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.

Do I need to register for the DPD app?

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.
Filter
Filter
  • DPD fresh
Clear filters

In which regions will DPD fresh be deployed?

We actually launch in the Brussels region, including all neighbouring municipalities. All individuals and businesses within the Brussels Ring will be able to receive parcels with DPD fresh. Over the following two years, new regions will be added systematically. At the start of 2021, we will already deliver in other parts of Belgium. Which depots and cities exactly are added, will be decided together with prospects and clients, to align with their priorities.

When wil this service be available for customers in Luxembourg?

We plan to start domestic local volumes at the start of next year, 2021. In order to guarantee maximum freshness of your products, we are required to adjust our systems so that we can monitor the temperature from start to finish. Want to know more about DPD fresh? Pass us your contact details via this form. We are happy to hear about your plans and to maybe start our collaboration in 2021.

Why choosing to deploy an actively refrigerated network?

By actively refrigerated network we mean refrigerated containers in the depots and active temperature control in the vehicles on road to delivery. That way, you as a client do not need to use expensive and in many cases polluting packaging material to store your goods at temperatures below 4°C until/during delivery. DPD fresh supports innovations in delivery of fresh foods in a sustainable way, whilst guaranteeing to uphold the cold chain.

Is this a B2B or B2C service?

DPD fresh will be launched for delivery to businesses (shops, restaurants, caterers…) and private individuals (meal boxes…). For both target groups a Predict service (detailed info with a 1 hour timeframe) will be available. In order to guarantee the freshness of your products, we cannot deliver at a pick-up point or at a safe place.

I am interested in DPD fresh. How can I get in touch?

Thank you for your interest in DPD fresh! You can use this form and enter your details; we will be in touch as soon as possible to go over your plans. Talk to you soon!

Our FAQ's by topic

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!