25. February 2022 | Press release

How to recognize fraudulent messages and phishing attempts?

How to recognize fraudulent messages and phishing attempts?

How to recognize fraudulent messages and phishing attempts?

We ask everyone to be careful in recognising fraudulent messages and phishing attempts seemingly spread by DPD, but with which DPD has no connection. 

Usually, frauds are committed by sending phishing emails. In these cases, the aim is to persuade the victim to transfer money or insert their credit card details. The email is seemingly sent by DPD, but the sender’s email address is unknown. You should be sceptical about every message which asks to transfer money. If you do receive a Cash-on-Delivery parcel from DPD, this must be paid for upon receipt directly to the courier or at the parcel locker. Official DPD messages only arrive from email addresses ending in dpd.ee. Usually, DPD does not ask for personal information or money transfer via email.

Fraudulent schemes are also spreading on social media platforms (e.g., Facebook, WhatsApp) where frauds pose as Marketplace buyers and claim they would pay for the service via DPD or ask the seller to pay for additional insurance. The schemes are constantly getting more intricate, and the grammar of the messages is getting better.

How to protect yourself from fraud?

  • Do not share your credit card details or PINs with strangers.
  • Do not share your contact information (email, phone number, address) on social media with strangers or if the buyer’s account raises suspicion.
  • Be cautious and verify the email address from which the message was sent. If the email does not arrive from an email address ending in @dpd.ee or @dpdgroup.com, it is an email fraud. DPD does not send emails from other addresses (e.g., @gmail.com, @hotmail.com and other such domains).
  • If you suspect that you have been sent a fraudulent email, do not open any links or attachments sent with the message.
  • DPD does not ask for extra fees for insurance or other additional services. The recipient will only pay for a parcel if they have ordered it with the Cash-on-Delivery service. In the case of a Cash-on-Delivery parcel, we always send an SMS to the recipient, stating the exact sum which must be paid upon delivery.